Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,066 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“I ordered a freezer 20 days ago and it still has not arrived. Argos has taken my money but not dispatched the freezer. Disgraceful.”

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Posted 5 years ago

“I received a shattered mirror on friday i have been trying to contact argos ever since but i cant reach them. Im honestly upset as i spent a lot of money that day! If i could give 0 stars I would”

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Posted 5 years ago

“BEWARE of Argos deliveries during Coronavirus isolation! Have just received a home delivery order from Argos - left on the door step because of Coronavirus self isolation and driver went back to van - drove off once I went to door. Packaging of item was damaged and, on inspection, the item had clearly been out of the packaging before - packaging damaged where it had been forced back by the previous recipient and mains cable in complete disarray - due to 'Coronavirus', Argos appear to be completely non contactable - even the delivery phone number is not being answered! Disgraceful, are Argos taking this as an opportunity to shift their shoddy goods - Shame on you Argos!”

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Posted 5 years ago

“BEWARE - ARGOS OFFLOADING SHODDY STOCK USING CORONAVIRUS AS A SCREEN. Have just received a home delivery order from Argos - left on the door step because of Coronavirus self isolation and driver went back to van - drove off once I went to door. Packaging of item was damaged and, on inspection, the item had clearly been out of the packaging before - packaging damaged where it had been forced back by the previous recipient and mains cable in complete disarray - due to 'Coronavirus', Argos appear to be completely non contactable - even the delivery phone number is not being answered! Disgraceful, Argos seem to be taking this as an opportunity to shift their shoddy goods - Shame on you Argos!”

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Posted 5 years ago

“Perfect came on time loved it”

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Posted 5 years ago

“trying to get a refund from Argos is like getting blood from a stone. If you take an item out of its packet to look at they call it used. This has happened twice to me now. They used to be good at refunds which is why I used them, not now. One poor lady couldn’t hear her new phone and wanted an exchange to be told it was used and they wouldn’t even exchange. And the staff are very aggressive.”

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Posted 5 years ago

“I have bought in Argos back in the pass and to be honest I have never had a single problem. However, I have just bought an item at the store but it was not good enough for me so I wanted to exchange it for a more expensive one. The package was so difficult for me to open without breaking the box, so I went to the Argos shop to be informed that I could not exchange this because of the package. I was given the excuse that every other retail company has the same rules, when that is not true at all. Also, another excuse that I was given in customer services is that I should have read the rules on the website (well surely I should not). It is a shame for a company like Argos not to accept a return when the customer is saying that she was literally not able to open the box due to the difficult packaging. I don’t know what has happened to Argos customer service.”

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Posted 5 years ago

“Their website is rubbish.”

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Posted 5 years ago

“Brought a phone that was faulty and they refused to offer me a refund despite returning it within 7 days. I am now stuck with a phone that does not work.”

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Posted 5 years ago

“On friday 13th of march 2020 around 11.30 a male member of staff at Morfa Shopping Park, Swansea was very rude and the customer service here is appalling I took a product back with my receipt as the product was faulty by no fault of my own (mobile phone) and was accused of taking a different product back that wasn't from argos but It was. While in store the staff member embarrassed me and continued to call me a liar in front of other customers. The issue was resolved through customer services and I received a replacement phone. If I could buy a product hundreds of pounds cheaper in argos I still wouldn't buy a product from there again.”

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Posted 5 years ago

“Order one item received and returned item argos claiming I rece2 of the same item! After several calls return to my local shop I'm still hounded for item I dont receive! Staff during telephone conversations keep asking me for other item I dont receive!.. I'm so stress cannot sleep there is so much post from argos!..why are they doing this? I have made complaints no one wrote to me they are still hounding me! I cannot find no peace in my head”

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Posted 5 years ago

“Argos has a great range of products. The ability to collect from Sainsbury’s makes it really convenient.”

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Posted 5 years ago

“the customer service at argos in the hyde store was extremely disgusting. the lady at the till Tracy was very rude and lacked in customer service, after reporting the incident to her manager his response was that shes always like that ill take your order. amd nothing can be done about tracy, she is just the way she is. absolute joke! i would really apprreciate if someone from the organasation will contact me to discuss this further.”

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Posted 5 years ago

“this is why I do not recommend Argos online shopping 3 long chats with agents 3 promises to investigate and get back but nothing happened. 1555510962 order item returned 2 weeks still not refund ever time I chat agents promise to resolve but no refund”

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Posted 5 years ago

“Paid by telephone. The payment reference number is said twice, but so quickly it is impossible to write down. The anything else query: you have to guess what the options might be. It should say "If there is anything else, say'yes'.''”

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Posted 5 years ago

“Bought a mini cooker from Argos, phoned the tech team with a query about which type of socket you can plug it into. They replied with ''sign up, pay £5 and your question will be answered''................unbelievable........”

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Posted 5 years ago

“Joie baby Kubbie travel cot £99.99. I was told the mattress was 2cm thick. It is not. It's not even firm it's so swishy and thin that it sinks down without any pressure to the bottom of the mattress which is a hard surface. There is no way I can put my baby on this mattress at all without risking her getting pressure sores. I have to buy a separate mattress which is really difficult to find because no one sells them in the size it needs to be to fit this travel cot. Such a disappointment considering I paid 99.99 for it”

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Posted 5 years ago

“Avoid buying large items from this uncaring, incompetent company. The staff are like robots, they cannot think for themselves. I had so much trouble over a bed which was only 10 months old. The small print says 1 year guarantee. They refused to do anything about it when it broke. I despise this company for the way that they treated me. I have since learned that they are the same with most items of significant value. Once they have your money they are keeping it. Greed is what spurs this company on. AVOID or risk losing your money. I am so disappointed. They wanted me to spend another £300 on an independent technician. It was so soon after Christmas, I didn't have the cash. Shame on them.”

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Posted 5 years ago

“I bought a cooker and booked electrician to fit it the cooker arrives all bashed door doesnt open without clashing with the frame the paint was chipped dents on the side and front they replaced to cooker was supposed to arrive next day I book the electrician again only for the cooker not to arrive it comes the next day so I book electrician again not to mention I've had to ask for 3 days of separately and the cooker arrives again bashed and unusable I phone customer service to ask for a refund and all I get is hassle and the worst customer service I've ever received will never use argos again.”

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Posted 5 years ago

“Buyer Beware Argos returns policy is impossible to comply with. I purchased a product from Argos. I opened the box took the item out and decided I liked it so much that I wanted another one. I went on line to order another one and noticed it had been reduced to half the price. Brilliant I thought! I will return to Argos and get another while getting a ‘refund & re sell’ as they advertise they do that. I had only had the product 24hrs so well within 30 day ‘refund’ policy. They refused because the box had been opened. Ok I said I will purchase a new one at the reduced price, not open the box & use my higher price receipt to return it. I said I am sure your ‘refund & re sell’ policy is in place to stop us all having to waste time like that though. They refused to sell me another & threatened to call the police if I didn’t leave the shop. 🤨 What an embarrassing waste of police time that would of been so I left the shop with an address to write to as I was told they do not have an email for complaints. I wrote to the address giving my email should they wish to reply by email ( which I was told they didn’t have) Of course I got a response by email so to me that demonstrates another tactic Argos use to make it difficult to complain and get them to honour what they say they do. 30 day returns policy - not in my experience Refund & re sell - not in my experience Argos 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”

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Posted 5 years ago

Argos is rated 2.7 based on 4,066 reviews