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Argos Reviews

2.7 Rating 4,019 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,019 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
108
Anonymous
Anonymous  // 01/01/2019
Argos tried delivering my £300 item to a different person. They pulled up in the van, didn’t leave the van, and didn’t attempt delivery. The van drove off after 1 minute. after trying to chase my item for HOURS with them, I got told they had rang somebody else’s phone number to deliver it to them. A. Please don’t deliver my item to a random number, this is a data protection breach. Imagine if the phone number had said “oh we wrote the wrong address, please deliver to x instead - I have no doubt in my mind this would have occurred B. If delivering an item, idk, how about getting out the van and knocking on my door????? Generally the easiest way to deliver an item. The Argos delivery tracker didn’t work. My item didn’t turn up within the required time frame and I was never contacted. I had to sit on hours of hold for their call centre to rearrange my own delivery as they never attempted to contact me. Their twitter page is erratic and they seem to openly cherrypick easy queries so it’s not effective to contact them on there either. I am a key worker and had to take a day off work the following day to retrieve my item, when, I did specifically ask for delivery the day prior because that was my day off. When I submitted a complaint the team didn’t at all care, told me it wasn’t a data protection breach (I work really closely with data protection in my job so I know what is and what isn’t) and basically told me sorry not sorry I am moving house and was planning to buy my furniture from Argos. Looks like I’ll find somewhere else because I don’t want my fridge going to the man down the road. I’ll find a business who actually respects their customers enough to actually apologise when they mess up. Argos; you still have time to rectify my issue DCL-0520-2007 and then I’d happily take my review down and chalk this issue down to a few members of staff that need customer service training
Helpful Report
Posted 4 years ago
Could not get through the chat despite of waiting, continuous confirmation about 30 minute wait, the time never went down!!
Helpful Report
Posted 4 years ago
Ordered on-line for collection the next day from Argos collection point inside Sainsbury's. The email said, collect after 4pm. I phoned before setting out and were told no-delivery. Went to pickup on Monday only to be told no delivery was made on Sunday; or Monday. and now the phone is not answered. Online chat waiting time is forever. I am glad I paid by Paypal. I will get a full refund??
Helpful Report
Posted 4 years ago
The worse aftercare and returns policies ever. This company has caused me nothing but stress after trying to return an item I got in lockdown that was faulty when it was delivered. I tried to return an item for a refund following the instructions on their website and was refused. They also refused to have the phone repaired suggesting I do have to organise and get the repair sorted myself. Absolutely shocking. After trying to explain that is not how returns work the jobsworth manager decided they knew best and I was wrong. They called the police to remove me from the area stating I had been abusive. Argos is a complete disgrace and I will never visit any of their shops or partners again.
Helpful Report
Posted 4 years ago
2x beds ordered for delivery on 12th June.....old thrown out on the 19th June 2020. Delivery was not done until 19th June 2020 with no contact. Tried calling, web chat etc with no luck. Beds being assembled and the base is broken! Tried contacting to organise replacement, and guess what! Lies lies lies and more lies. I’ve spent nearly 4 hours just today trying to sort this out while being disconnected or receiving empty promises before being disconnected. Will never use Argos again 😡 cannot use current situation as an excuse as they should not be operating if they cannot deal with customers who have spent hard earned money with them.
Helpful Report
Posted 4 years ago
Very bad service ordered a toaster on the 12th April had money on the 14th no toaster arrived even though next day delivery no contact from them managed to get through on the 17th June reodered then got money back for next day delivery but guess what no toaster arrived and wait up as agreed late delivery phoned them to be told out of stock but could have a different colour with 10 pounds off bloody joke very poor service I will not be using them again
Helpful Report
Posted 4 years ago
Worst ever tried like 3 times to order a bookcase and kept getting an error message had to call up my bank and get a charge back!Then I finally ordered the bookcase was given a 7-11 delivery slot at 8pm I received a message to say unable to deliver and I need to go online and reschedule another day! so horrible then I was on the phone for 1hr waiting to speak to someone had to just hang up.I tried to reschedule and it keeps saying I can’t.Please people go to Amazon Argos is horrible.
Helpful Report
Posted 4 years ago
Waiting 2 months for a child's slide, only to be told 2 days after it was due to arrive that it was out of stock. It is now 2 weeks later and they have not given us any update regarding our order. I've tried to phone but they keep cutting me off to say that they can't help and to try online chat. I've tried online chat about 15 times and when it does send me through to the queue, it says I have to wait 30 min which it is still saying over an hour later before it crashes and I have to start again. It says to check my account but my account status says that my delivery date is the original date from 2 weeks ago. Feeling frustrated indeed.
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Posted 4 years ago
Order placed on 25 may 20 consisted of 2 different parcels only one delivered, tried and tried to contact argos on live chat ( no one responds) by phone no one answers what is going on argos Unhappy customer.
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Posted 4 years ago
Ordered an item for same day delivery: received email confirmation for delivery between 7 and 11 pm. Nothing arrived. On hold for almost an hour the next morning - best offer - rescheduled for another 7/11 pm delivery. Very take it or leave it attitude. Appalling lack of courtesy or concern. Dreadful. Of course using Covid as the excuse.
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Posted 4 years ago
I’ve had endless chats, answerphones cutting me off all to return unsuitable metal bed frame. It’s been in my hall for a month. I have interest due to accrue on my credit card and nothing but lies from the chat line people who know nothing working from home. I have half a dozen chat line emails to prove my disgust and frustration and cover up lies from Argos employees. Argos won’t pick the bed up because the supplier has to get in touch to arrange this with me following an email from Argos. One excuse I have been chatted with is that they are awaiting clearance from the government to be able to pick up items up. Rubbish! Amazon and Dunelm don’t have this problem. DO NOT BUY FROM ARGOS if you don’t want the hassle I’m having!! Buy from Amazon or Dunelm who are efficient and know how to treat their customers.
Helpful Report
Posted 4 years ago
Disgusting customer service. Order delivered with parts missing 3 weeks ago!!! No one answers the phone, I held on for an hour!!! No one responding on live chat. No one responds to messenger!! What is happening?? This is horrendous!!! Argos, sort yourself out and help your customers!!!
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Posted 4 years ago
Absolutely disgusting customer service. Still waiting since May 14th for refund for 2 ghost payments of £103.90 debited to my credit card. Charged 3 times for a phone. No result having tried to phone, email address just bounces back. Chat line absolutely useless. Directed to wrong departments, no result. Sent letter to head office recorded delivery. Still no response. Going to go into store now opened. Where next?
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Posted 4 years ago
All items bought in past month with Argos have been extremely well made and very reasonable in price. Plus due to Coronavirus, the recipient receives a text to say the driver is on his way & the system is very thorough. The driver for Argos, Stephen Emery who delivers to our concierge in our apartment block in Borehamwood, deserves praise as he is eloquent, efficient, courteous, and an excellent advertisement for Argos. So this is an all round good review for Argos.
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Posted 4 years ago
Easy and quick delivery
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Posted 4 years ago
I have purchased the following item from ARGOS online due to corona virus. "887/3095 Wahl 4 in 1 Body Groomer and Hair Clipper Kit WM8050-800X" . The item sent to me was in a damaged box and to my shocking surprise was used as some hairs were falling from some attachments and battery compartment was clearly opened and was not sealed properly... Disgusting. I tried to send an Email on the address given on their website but it came back saying this Email address does not exist LIAR LIAR... I also tried through their LIVECHAT after spending almost 6 hours in front of my laptop try to chat with some one but all in vain ultimately I have to go personally to return this nasty item(probably infected with Covid 19). Item was taken back and refunded but without my insurance money... Wicked company. It may be an attempt of murder with corona. The item was absolutely a piece of rubbish. Does not worth even 1*. Looks like a £ shop toy... Don't want to waste my time for a review simply "don't waste your money on this toy". I bought it just because of battery life but not tested yet. So never know how long will it last. Simply millionaires becoming billionaires by looting innocent public taking advantage of Covid 19.
Argos 1 star review on 12th June 2020 Argos 1 star review on 12th June 2020 Argos 1 star review on 12th June 2020
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Posted 4 years ago
Just when I was thinking my experience could not get any worse, I keep finding the lack of professionalism of this company. Here is what happened. Quick Summary: On Sunday ordered an item for my daughter that was meant to arrive on the same day between 7pm and 11pm. We waited and nothing came and I never received any message or notification about it. As I mentioned in another review, I understand sometimes they can be very busy and I don't mind waiting, but at least more information should be given when there is a delay with any order. On Wednesday after several attempts and more than 1 hour waiting to contact them, they told me they will re schedule my delivery for same day between 7pm and 11pm.. Guess what! Again it didn't come!!!! Here is where it gets even more interesting , at this point I already know I won't be buying anything else from ARGOS (it is not the first time this has happened to me). I contacted them again today Thursday (again more than 1 hour trying to get someone from their customer service to answer. Once again I was re assured my delivery will be arriving at any time of the day. GUESS WHAT! It did not arrive! so I called back and I have been re assured for the 3rd time they will re schedule my delivery. For anyone thinking of using ARGOS, I highly recommend other options. AMAZON works perfect and I have never had an issue with them, and when the delivery is delayed they contact you and explain why and when it will come. I cancelled other things and wasted 3 days waiting for a delivery that never came. Not to mention the many times I had to explain to my daughter why she still does not have the gift that was promised to her. (No one from their management team had even tried to contact me about the situation).
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Posted 4 years ago
Impossible to get hold of them regarding problem with my order. . Tried several times over the phone and online; wasted already a few hours in total
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Posted 4 years ago
purchased a rattan garden set, it came with the armchair missing, i didnt notice this until i had already made the main sofa up because it came in 3 boxes, get to the final box t notice the armchair was missing! finaly got through to online chat because you cant speak to them over the phone! they offerd me a crappy discount for the armchair or wanted me to take it all to pices and box it back up n return it! what a waste of a day! i only wanted a discount that would allow me to buy a chair of ebay to match the one what was missing! seriously need to let people ring up and sort things out the online chat is useless
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Posted 4 years ago
My order didn't go through, so I got no email, no confirmation, no receipt, nothing. But I was charged and after a week received the goods, which I though I wound't get, so I ordered again. Paid twice and can't get refund for the spare one, disgraceful. I hope Amazon eat Argos alive now we will be more likely to shop online. It will be nice to see such bad business closing its doors.
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Posted 4 years ago
Argos is rated 2.7 based on 4,019 reviews