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Argos Reviews

2.7 Rating 4,051 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,051 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
friendly and helpful staff
Helpful Report
Posted 7 years ago
The cordless phone Panasonic with answer machine, that we bought on the 28th never worked. Went today the 5th from the Lewisham Argos branch where we purchased but the none technical knowledge employee and the manager as well, aren't refunding or exchange the phone. We're stuck now with useless employees that can not figure out a faulty device. Mentioned them, the device has been checked with our neighbours landline and didn't work as well..what can we do The employees guarantee us that the phone is working fine but phone is not. Should we complaint to Panasonic ?
Helpful Report
Posted 7 years ago
Ordered a vacuum cleaner late in the afternoon to pick up in Sainsburys.It was there 1st thing the next morning but they will hold goods for quite a while in case you can't get to pick up.Nice big car park so no hassle parking & open until 10pm except Sunday's so a great service & vacuum just what I wanted.
Helpful Report
Posted 7 years ago
I ordered a Jay-Be Guest bed, We are extremely pleased with the quality of the bed, it is very well built and extremely comfortable.
Helpful Report
Posted 7 years ago
Great customer service, bought by mistake the wrong item, they refunded me and helped me get the right item that is needed with a smile!
Helpful Report
Posted 7 years ago
The customer service at Argos is absolutely disgusting. I was promised by a member of the customer service team that they would pass my partner's mobile number onto the driver before getting a fridge freezer delivered as I would not be able to answer my phone at the time of delivery. This message was not passed on to the driver - they did not call my partner's mobile number and therefore the delivery was missed - at their fault. I asked if it could be delivered the next day. Someone called Karl said they would get back to me that evening to re-book. He never got back to me. I then rang up again the next day and they were still unwilling to resolve the situation. They gave me dates for the following week. that is not good enough - there is a reason why I chose Saturday delivery. In the end I ended up cancelling the order, which they seemed very eager for me to do. They would rather cancel the order than come up with a solution.
Helpful Report
Posted 7 years ago
Friendly staff. Easy online reseving
Helpful Report
Posted 7 years ago
they are always on time and let you know when they are coming x
Helpful Report
Posted 7 years ago
Easy to use web site, text message sent immediately to say when I needed to collect my items.
Helpful Report
Posted 7 years ago
Good prices and service,
Helpful Report
Posted 7 years ago
Item came damaged distribution centres closed for weekend won’t get item till another week very poor service
Helpful Report
Posted 7 years ago
Been to my local Argos store to buy some items but they were all out of stock ! Not good at all !
Helpful Report
Posted 7 years ago
I ordered 3 kitchen cupboard drawers and was given a delivery date of 4th January, between 7am and 9pm. I waited in during the hours advised and did not receive the goods, as no delivery was attempted. I therefore waited in the following day as I had been advised that the delivery would arrive on the 5th. A package finally arrived and it was the wrong goods. I spoke with customer services who advised that I would have to wait in for a further day, between the hours of 7am and 9pm so that the incorrect goods could be collected. I asked if I could have a timed collection slot due to it being their error and was told that this was not possible. I explained that I would be back at work on Monday, and as this was Friday I would not be able to wait in for them to collect the goods. I asked to speak to a manager (Arthur) who ran me through my options (listed below) and said that he would phone me back within a hour....which did not happen. I was left with three options: 1) take a days annual leave and wait in for up to 14 hours (7am-9pm) 2) make a 40 mile round trip to return the goods to one of their stores 3) Leave the goods on my door step at my risk. A timed slot would have resolved this issue and would have meant that Argos had a slightly frustrated customer rather than a very annoyed/angry customer, however it appears that a timed slot was too much for Argos to organise. When will Argos learn that keeping customers coming back to their stores is the key to success and that you win customers over by resolving issues? Sorry Argos this is not good enough...there are plenty of places to shop and I can assure you I will be one customer (and family) which does not return to your stores...
Helpful Report
Posted 7 years ago
Excellent service. Only point being fast track collection seems to still take the usual time to collect.
Helpful Report
Posted 7 years ago
I bought a vacuum cleaner in Argos but they messed up with the delivery. They texted saying that the delivery was on its way but it never arrived to my house. After more than 20 phone calls, they said that the vacuum cleaner was delivered to my address and that the delivery receipt was signed ... (that is impossible because I was at home that day)They told me that there was nothing else they could do for me and invited me to contact my bank in case I wanted to cancel the payment. Thank you Argos!!! your customer service is outstanding
Helpful Report
Posted 7 years ago
Next day delivery with a guaranteed time slot is wonderful
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Posted 7 years ago
Failed delivery promises, obnoxious drivers and uncooperative staff. AVOID AT ALL COSTS
Helpful Report
Posted 7 years ago
The staff member who served me at the till was natural and pleasant and was helpful without being OTT
Helpful Report
Posted 7 years ago
I ordered online for FAST TRACK’ collection service at Sutton Coldfield store...ONE person on till...NO Staff behind collection counter...NO staff at fast track point....waited & waited.....poor service poor store....photos taken as proof!!!!
Helpful Report
Posted 7 years ago
The item was in and i got it straight away
Helpful Report
Posted 7 years ago
Argos is rated 2.7 based on 4,051 reviews