Argos Reviews

2.7 Rating 4,064 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Argos returns process?

Customer Service

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How is Argos returns process?

Helpful Report

(6 hours ago)

Greater than 91% of reviewers feedback is Argos returns process could be better.

Helpful Report

(6 hours ago)

0.00%

Industry Average

“ Terrible customer service, won't accept returns at all even when it's the law. Can't escalate anything as it's down to store staff to make decisions. ”

- Anonymous

“ They told me I should have done my research and I should have checked returns policy. ”

- Anonymous

“ I advised them to collect this and made it absolutely clear to Argos that I was not treating this as either a maker's warranty claim or under Argos' own returns policy, but I was complaining against Argos and exercising my statutory consumer rights against them under the Consumer Rights Act 2015. ”

- Carl Caulfield

Argos Reviews

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Returns - Difficult