Argos Reviews

2.7 Rating 4,042 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Argos deliver? How long does Argos take to deliver? Does Argos deliver on time? How is accuracy and good condition of items delivered by Argos?

Returns

How is Argos returns process?

Customer Service

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How is Argos returns process?

Helpful Report

(1 week ago)

Greater than 91% of reviewers feedback is Argos returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ They told me I should have done my research and I should have checked returns policy. ”

- Anonymous

“ I advised them to collect this and made it absolutely clear to Argos that I was not treating this as either a maker's warranty claim or under Argos' own returns policy, but I was complaining against Argos and exercising my statutory consumer rights against them under the Consumer Rights Act 2015. ”

- Carl Caulfield

“ Bought a washing machine which stained and ripped clothes, Argos say we have to talk to HOTPOINT to be able to return item? (Blatant infringement of returns policy). ”

- Anonymous

Argos Reviews

Returns - Difficult