Argos Reviews

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Argos returns process?

Customer Service

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How is Argos returns process?

Helpful Report

(1 week ago)

Greater than 91% of reviewers feedback is Argos returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ I wasn't concerned because I knew Argos have a 30 day returns policy and have used Argos lots of times before and have on occasion had to return items. ”

- Anonymous

“ Purchased a Macgregor 32cm 1400w mower on 28/5/21 on 25/7/21 while mowing the lawn noticed grass coming out of the side of the casing on inspection I found the casing (very flimsy) had split over about 300cm so contacted returns at macgregor and got a glib woman who said she would give me a return number to present at the store BUT said I would be wasting my time as it would be regarded as wear and tear not wishing to have a row at my local store I made a temporary fix with gaffer tape to finish this season and will be purchasing a new mower in the new year but it will not be a macregor and definitely not be from Argos this is the second issue I have had with Argos this year after years of shopping with what used to be a trustworthy brand it is sadly no more so will be looking elsewhere in future ! ”

- Paul

“ The Lancaster store insists they only offer credit notes to be used in Argos for faulty returns. ”

- Stephen

Argos Reviews

Returns - Difficult