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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
I travelled 54 miles to buy a tv from Argos, there were no cables in the box so i rang customer services. That was a waste of a phone call! Good customer service would have been to source either a replacement tv or the canles and get them to me. All Argos could say was take the tv back and have a refund, they didnt even try to sort it out even though they had sold me a product that had parts missing. This is'nt the first time i have had problems with Argos, their customer service is non-existant. Without doubt Argos will be one of the next big chain stores to go down the pan, pathetic service and i'll never shop there again because quite simply they are'nt worth the effort.
Helpful Report
Posted 7 years ago
Good in store service. Web site can be slow, not able to save items in trolley until later, make returning to purchase challenging.
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Posted 7 years ago
Good prices. Brilluant delivery service. Very friendly staff
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Posted 7 years ago
Bought a new Henry Wash to clean my carpets and Hoover steam machine to clean my cooker and virtually everything in my house! Awesome same day delivery!!!
Helpful Report
Posted 7 years ago
I got excellent customer service from your manager at your Seaham branch he was patient help full and helped find what l was looking for he his an asset to the company and especially leading by example to the rest of the staff his name is Stuart,l was so pleased with the excellent treatment l have been back for more goods
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Posted 7 years ago
online site was easy to use and get around ordered item and was delivery same day whoop whoop
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Posted 7 years ago
Argos is always easy to order from. Great selection of items and good quality
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Posted 7 years ago
The item was good and has got extra cover
Helpful Report
Posted 7 years ago
I ordered a printer on the 23rd September to be delivered on the morning of the 24th. then, the order was rescheduled for delivery to be delivered on the evening of the 24th. The delivery was then rescheduled for the morning of the 25th. Mid afternoon on the 25th, i phoned Argos to find out where my printer was. Argos then told me that it should be with me soon, and as i was on the phone, they had a notification through saying that it had been delivered. I live in student accommodation, and the item had not been delivered. The accommodation staff are very efficient with parcels, and there was absolutely no record of it. I then phoned Argos again, where i was told they were extremely sorry, and that another printer would be with me in the next couple of days. This afternoon, i received a text message telling me that the printer i ordered is now out of stock, and they would not be able to deliver my item. This is really not good enough. i was supposed to have a printer with me two days ago now. Instead, i have to wait 5 days for my refund just to go and buy another printer. They should not be selling printers that are out of stock, and i highly doubt that a printer was ever delivered in the first place. I would urge any student to look elsewhere when buying, because this very unreliable service is not acceptable.
Helpful Report
Posted 7 years ago
We bought a pair of skates for my daughters birthday she tryed them on outside with them been outside use they was a size 1 but even adjusted was very uncomfortable for her and dangerous for outside use with the wheels been plastic was a accident waiting to happen Argos refused to exchange or refund them as they had been tryed on against there policy our argument was how do you not know how comfortable these skates are until my daughter tryed them on they was very rude to us and we felt as though once Argos took our money they didn't care about how we was left with a birthday present unusable we will not be buying from them ever again spent hundreds of pounds with them over the years and that's how they treated us warning becarefull dealing with Argos as they don't care about there customers just there money.
Helpful Report
Posted 7 years ago
On 12 Sept I ordered a mobile phone online for £269.95 and marked as delivery within 5 days. It's now 25 Sept and after 3 online chat sessions I've been told that the courier ( UK Mail )have lost the parcel and that this will take weeks to investigate before I can get a refund. I have tried to point out that delivery is their responsibility but they say there's nothing they can do. I have tried to complain through the ombudsman but Argos are not a member of the ombudsman service and they don't have a complaints dept. Following the advice of Citizens Advice I have to right to their Head Office giving 2 weeks to put it right or give me a full refund.
Helpful Report
Posted 7 years ago
On 12 Sept I ordered a mobile phone online for £269.95 and marked as delivery within 5 days. It's now 25 Sept and after 3 online chat sessions I've been told that the courier ( UK Mail )have lost the parcel and that this will take weeks to investigate before I can get a refund. I have tried to point out that delivery is their responsibility but they say there's nothing they can do. I have tried to complain through the ombudsman but Argos are not a member of the ombudsman service and they don't have a complaints dept. Following the advice of Citizens Advice I have to right to their Head Office giving 2 weeks to put it right or give me a full refund.
Helpful Report
Posted 7 years ago
Poor quality argos brand fridges broke down 3 times in one year!
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Posted 7 years ago
Wtf has happened to Argos of late? They’re customer care has always been a bit shabby but recently it’s reached diabolical levels. A simple small item taking weeks to be delivered?? Then when you make queries to find out where item is/when it’ll be delivered, you’re pushed from pillar to post, fed false info & given the run around. I think Argos is a place where you just purchase items that can be seen/collected at same time from store. Home delivery?? Nah forget it! They don’t know their armpit from their arse & customer service is an absolute joke. Clearly austerity has also hit customer service dept hard.
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Posted 7 years ago
Good delivery time slots, they keep you up to date with an exact time they will deliver. The products are good quality.
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Posted 7 years ago
Very disappointing delivery ,false delivery date I bought this bed with a delivery estimate of 5days. I booked this time off work to decorate and swap my girls bedroom then to be told 5wks! Argos offered me £5 free delivery which was free anyway. The supplier and argos then bounced me about with my enquiries, there wasn’t enough stock, it needs 2 men to deliver, we never said 5days etc. It finally came 5wks later scratched in places and with fixings missing.
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Posted 7 years ago
Argos- bought a 230 pound tablet, took it out of the box, turned in on, two days later wanted to return it and they said now, no refund because it's used, wont be using them again, ill buy online like i used to as you can return goods, why shop on the streets with the big boys when they just try and screw you so you buy online and they can eventually close stores and do it all online ps plus the store was full of scummers,
Helpful Report
Posted 7 years ago
Have new dishwasher that cannot be installed as rear foot is not working and have been waiting 3 hour's for technical support to get back to me
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Posted 7 years ago
Quick same day delivery, items as described and easy to assemble
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Posted 7 years ago
Easy service, can place orders online and pick up from the store hassle free!
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Posted 7 years ago
Argos is rated 2.7 based on 4,050 reviews