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Argos Reviews

2.7 Rating 4,077 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,077 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Live Chat, Email, Telephone
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Good value for money
Helpful Report
Posted 7 years ago
i recently purchased in store in Camden (London) a pillow and 2 sideboard to be delivered to my home address-they couldn't delivered together (WHY?) so the first delivery, the pillow , never arrived. i waited 3 hours at home for it and then i called customer service and they couldn't even find the order number that was on my receipt! the advisor was able ot see my receipt but he said somehow there was a "missing order on the system"( check Argos Ref number 1282546692) and couldn't find the pillow! he advised me to call back the following day to re-arrange a second delivery as it was already 10pm and their offices close at that time. as advised i called on Sunday morning and spent 20 minutes on the phone- i have asked the advisor if i could collect the item from the store instead of re-delivering as i was on holiday and i had things planned everyday- the advisor said yes but as it was a "Missing order on the System" he had to create a booking order (?) to collect in store (like you do when you order on line) and he said to ask the person serving me to call ofr the "Resolution Centre" to obtain an authorisation to cover the costs of the pillow (?) as obviously i already had paid the £13.99 and i shouldn't have charged again... OK... i thought it was sorted... the following day i receive a text message regarding teh booking collection, i then go to Argos store in Camden (London) and i repeat what the advisor told me to say. The advisor call teh "resolution Centre" for authorisation and, after 20 minutes, i was told it ws not authorised because Argos had re-arranged for a re-delivery the same night ! i was unaware of this as it was not my choice and none ever mentioned it to me! i was so upset i have asked for a refund in Store which was denied because the delivery was already re-arranged and i had to wait after the re-delivery to decline the item and call again costumer service for a refund! so, the following day i receive an email from Argos and i am requested to call custome service which i did! i spent 45 minutes on teh phone and i was eventually able to speak with a manager that said she couldn't do the refund online as they didn't have my card details in it so i had to come back in store! i probe the manager to provide a reference number for this conversation as sinc e the beginning of the whole experience i had the impression i had to repeat myself millions of times with thousand of different people with no clue of what i was experiencing! the manager gave a reference number and PROMISED ME that if i had presented this ref number in store they wouldn't have asked any questions and they would have provided me with a refund! NOT REALLY! i went in store after one week as i was abroad before, i provide the reference number to a sales assistante and she was on the phone for like 15 minutes after which she come back and said they were trying to sort it and that i might have needed to call back the customer service again for a refund! WHAT??? the store is telling me call customer service... then customer service tells me to go in store and over again! after 4-5 phone calls and 2 visits in store i received my refund of £13.99! do you think this is good customer service? this is not the end! i did purchase 2 sideboards together with the pillow and choose a home delivery for tomorrow between 7-11am (order on receipt was 221504848 but then they couldn't find this number neither and a little angel told me the number was now 221524788)- today i receive a text message from Argos telling me the delivery will be between 10-12! again! dejavu! NO! i am losing hours at work and have booked GP appointment at 11:30 on purpose not ot loose many more hours of work for my visit and i cannot wait until 12. i have just called Customer service and after 10 minutes on hold a guy tells me he is going to call me back as soon as it gets hold of the driver... it has passed one hour already and i haven't received a call back from Argos.... do your conclusion... worse customer service ever... much too long waiting times and they do not keep records of enquirers/issues/complaints. will not use ever again!!!
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Posted 7 years ago
Product Double Mattress cover :707:1874 I ordered this item and the product is of very good quality and reasonably priced. Much more reasonable than other places.
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Posted 7 years ago
I recently purchased a paddling pool and something went wrong with the order, when I arrived it appeared that my product had been sold to someone else. In exchange I was given the next one up, a much bigger one and of much better quality than for no extra charge. Best customer service I have received in a long time.
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Posted 7 years ago
Always have a good range of products, at competitive prices. Can reserve online for store collection. Works really well.
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Posted 7 years ago
Delivered on time and friendly
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Posted 7 years ago
Good range of products, watchout for the discounts and make a saving, I did.
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Posted 7 years ago
Great range offers all year round more for Xmas great for kids stuff
Helpful Report
Posted 7 years ago
I have ordered a Roger Black treadmill, it was a faulty. We got an electric shock while we are walking on this. Surface is also small. I am a first time buyer at argos but I have not expected this. A final quality check of the product is missing. What’s the guarantee from Argos. This fortunate it’s a minor electric shock. What if this was a major.. Very bad experience.
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Posted 7 years ago
Excellent, fast friendly service at Argos, exchanging a faulty kids scooter with now questions asked and very helpful in choosing a different one.
Helpful Report
Posted 7 years ago
Argos has good merchandise and click and collect service is great! There return policy needs to be changed to customer satisfaction if not happy with their purchase,with receipt and within two week time frame.If customer isn't fully satisfied with a purchase anywhere,if unused and in original package with reciept,it should be able to be returned.
Helpful Report
Posted 7 years ago
I bought a “ Streetwize” emergency jumpstarter and powerbank. I’d not seen one, except in a video, and didn’t know what to expect. .but my car wouldn’t start. I couldn’t believe this little box would start my big old diesel. The case looked like it might contain a gift set of pens. It promised also to charge laptops and phones. Seemed unlikely to me. When I attached it to my battery it gave me a reading. When I turned the key, the car roared into life, after two weeks idle. Normally, when you buy something you know what it can do, but I was amazed with this little device. Starting my car made no impact on its power level and after a week it is still fully charged. I’ll have to try it on my laptop next. I’m very pleased with it. The service at Argos also was very good, from ordering it over the phone to the very pleasant assistant in the Chancery Lane branch.
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Posted 7 years ago
Bought an Amazon fire stick, good price and was in and out within 10 mins.
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Posted 7 years ago
Allways use argos. Never ask questions if for any reason need to return anything
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Posted 7 years ago
Cheaper toy then ebay and amazon
Helpful Report
Posted 7 years ago
I purchased two items of gym equipment. The first a barbell set. When I was going the through the purchase process, I was able to pick my delivery slot. I chose 19:00-22:00 on a Friday as a knew I would definitely be at home. I received a text for the other item asking me to ring an 0800 number which I did. The chap told me I had to commit to an 07:00-19:00 slot and then the couriers would send me a 4 hour slot which could be anytime. I said this isn't convenient because I am out on school run twice a day and also work shifts so I either need a 4 hour window in advance. He said this wasn't possible. I asked if when I receive a 4 hour slot whether I can change it, he said no your order will be cancelled. I asked if I risk doing a school run during the 4 hour slot what would happened. I was told my item would be returned and my order cancelled. There was absolutely no flexibility at all with the delivery so I cancelled the order and will take my business elsewhere as obviously Argos don't want it.
Helpful Report
Posted 7 years ago
Recently ordered a set of draws for home delivery. They kept me updated on my delivery status and rang a hour before expected delivery. The delivery men were very friendly,
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Posted 7 years ago
product was well priced and available when the text came through advising it was ready for collection.
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Posted 7 years ago
As I write this, I’m sitting at my home waiting for an Argos delivery, I was doing the same all day yesterday. Yesterday, after contacting the driver on the phone he stated that he had just finished his break and he was 8 minutes away. After 10 minutes I rang again and was told by the driver that he could not find the address and was now out of delivery time and he would be returing to the distribution centre. the phone then cut off and I could not get back in touch, the phone just rang out. After contacting Argos I was told that my goods would be delivered between 07.00 and 11.00 the following day (today) - Unfortunatelly I can't report that Argos have even made moderate progress in delivery management It is now 11.00 and no sign of my goods. My Partner rang the driver and was told that they are running late. I have no doubt that Argos considerations are now that I am just just another nuisance complainant !!!
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Posted 7 years ago
Purchased a tablet, but it wasn't as good as expected / described. Was not keeping wi-fi connection. Returned the tablet the next day for a full refund. Return was easy and purchased another higher spec tablet.
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Posted 7 years ago
Argos is rated 2.7 based on 4,077 reviews