“Waste of money, I ordered one thing and they gave me something else I’m never ordering from here again. If I could give it 0 stars I would🤬🤬🤬🤬🤬😡👿👿😱😨😰😢😢☹️☹️👎🏻”
“I used online service 4 times after 15+ years with Tesco. 2nd order did not have any (rather obvious substitutions. 3rd order did not turn up (due to van break down allegedly) but then neither did the phone call I had been promised the following day to re-arrange so I had to chase them. 4th order did not turn up at all as apparently there was a problem with the credit card but nobody called me or texted or emailed me to tell me and sort out the problem. Appalling service. I have now switched to Sainsburys.”
“My online order was delivered on time but only some of the items were actually mine. I was refunded my missing items but that’s not what I’m interested in. I’m a student shopping for one person and will not have £40 worth of food to buy for a good month nor do I want to pay for delivery again. Really disappointed ASDA doesn’t offer delivery of missing items especially when it’s a substantial part of the order missing. Won’t be shopping here again.”
“I had an order rearranged for the next day last minute due to bad weather and I have been told that was not possible set a time slot but it would have been delivered by morning before 12. After not receiving it and two calls to have some kind of information I have been told first that the ordered was cancelled, then that was already rearranged by between 6pm and 8 pm. As I decide to cancel and ask for refund they told me just that it was already cancelled from the day before.
Service is inconsistent and not professional as yu have to look for every bit of info as a treasure hunter. Very disappointing for a first order.”
“I am very disappointed with Asda, I have been a regular shopper with Asda, I have to have my groceries delivered as I am disabled, I pay for my bags every shop, however I don’t get any bags, I have to ask the driver for some, Am I expected to take wacky individual item out of every crate with arthritis in my back even though I’ve paid for bags, this has been going on for months, I have rang Longwell green store on a few occasions to notify them of this, every time I got told to hold on a minute them phones hung up, I als rang 0800 customer services to get an apology & 40p refund for bags, I have also had items use by same day or next day, I won’t be shopping with Asda again.”
“Appalling delivery service, feed up of not getting what I’ve ordered. I’m sure they just pick up anything for substitutes, makes no sense and time and time again they haven’t got the basics like milk, eggs, potatoes and bread what sort of a supermarket can’t even stock the basics. Deliveries are men to come bagged but all they keep on doing is just putting bag in the tray. To top it all today had a rude driver that’s the last straw. No more Asda’s”
“Several weeks ago I was shopping alone at Asda Cockhedge, Warrington. Whist I was scanning my items at the self service checkout I was approached by a female member of the security staff who accused me of not scanning two bottles of milk that I’d placed in the bagging area. After she had checked the till she confirmed that I had in fact scanned the milk. She offered no apology and I was left embarrassed and offended by the accusations made. I understand that mistakes can be made so I let it go.
Today, the same store, the same member of staff and the same accusations!!! The only differences were that this time I was with my wife and the accusations were not regarding a bottle of milk but a bottle of syrup. This time I wasn’t willing to let it go so quietly! I insisted that the member of staff check through the till to see if the syrup had been scanned. She refused and told me she’d check when I finished. I saw red! After I let me feelings be known I put all of the scanned items back into the trolley and left the store.
Another embarrassing and completely unnecessary experience!
The value of the items in the trolley were about £100, why I’d try to steal a £2 bottle of syrup in clear view of CCTV cameras is beyond me!!!
Maybe I’ll go back to this store again and insist that the said member of security staff escorts me throughout the store and during the checkout process!!!”
“We purchased some outdoor furniture which was fine for two years. It then started to get very brittle on two of the items resulting in them being unusable. After 3 emails of complaint they sent a representative to view the furniture. His report stated that the items although out of guarantee should not be in the condition it is.( the furniture is stored in a garage fromlate September to May each year) Asda have fobed us off and fobed us off again and again. We didn’t want any money all we wanted was the faulty items replaced. They have finally said no going against the report of that said not fit for purpose. Shameful company and some of there management just don’t care. I’m sure they think that because they sell inferior products that thejr Customers are inferior too.”
“Beware asda click and collect. If you place an order and they substitute an item and it costs less and you refuse the order they only refund the cost of the substituted item. You have to ring customer services for the other refund. Mine was only £1.50 however if they do this for every customer it will be a lot of money”
“Order for click and collect placed on 12 Jan. Went to pick up and discovered that items not in stock. Strangely one of the items was seen in a shoppers basket so mentioned to staff. The response was that it was not on the shelf 5 mins ago when the staff were picking the order. Amazing that the shop is not aware of its stock position. Now I am expected to deal with my credit card company so sort out the refund. This is my first and last order with ASDA. back to Waitrose, they may be a bit more expensive but prefer their service quality and not having to waste my time and increase my blood pressure.”
“They declined my card at checkout for a £60 shop then took the money anyway even after I’d paid on another card. Then it took me 4 days of speaking to someone before they told me to speak to my bank, who in turn told me to contact ASDA to get proof of the transaction in the form of an authorisation code. So in order to get access to MY money, I’ve made countless phone calls, visited the morley ASDA store and spoken to the duty manager, contacted my bank and had conversations on Twitter.
I now have to speak to Asda again to get this code, and then phone my bank back in the hope that this enables them to release the funds back into my account. I’m not hopeful.
Does this sound like a good customer experience?! I think not. Apparently this happens frequently!! This absolutely shocks me that companies can think it’s ok for this to happen. What if I’d have been a pensioner with literally just enough money for this shopping and you’d done this? Would that be ok? I am disgusted at your service and I will no longer be doing my weekly shopping in your store.”
“I placed an order online which included 10 jars of Nescafe coffee priced at £4:50p per jar, which is a total price of £45:00, I noticed on my order confirmation it stated £50 for the 10 jars of coffee so i sent an email with a screen shot of the price of the coffee asking Asda to address this obvious mistake,
I received an email advising this would be looked into, my order arrived and sure enough i was charged £5:00 too much so i sent another email & received a reply saying this was being investigated & thanking me for my patience,
I did check after my order had arrived that the price was still showing at £4:50 & it was,
9 days passed with no email from Asda so i sent another, this time it was totally ignored so i left it another 4 days (nearly 2 weeks now) there was nothing to investigate, the screen shot clearly shows their web site & the item with the displayed price of £4:50,
I rang Asda’s customer service a call & was put on hold for a while then i was told Asda can change the price prior to delivery which i knew but it was still showing the £4:50 price after delivery, the customer service lady was obviously unsure what she was trying to say or I suspect feeling awkward trying to excuse such an awful response,
I was offered a £5:00 voucher eventually & obviously reluctantly & will have to wait another 2 weeks for it to arrive,, IF IT EVER DOES,
After this experience the last thing i wanted was a voucher to have to spend at such an uncaring, deceitful & thoroughly incompetent company”
“not being advised about substitutions or totally inappropriate subs being sent.
rotten fruit , green meat and the list goes on. if it was just once then ok but constantly , enough is enough”
“Called today Bradford Rd Huddersfielf today 12/1/19 2pm. Did my shopping when I looked at the checkouts they were queuing at least 4 or 5 at every till that was open. Next to the till I was at, there were 2 tills with no staff and further tills with no staff to operate the tills. Lottery till only 1 staff with 10 people queuing. Wont be going again for a while.”
“This place now a disaster! I was customer for many years and use to spend every week at least £150-£200...I never was checking a receipts until one day, was baying something and realize no them special offers and no sale prices included in my receipt...Well, after that I start checking each receipt and after each shopping I had to go to customers service and asking where them sales prices where was advertising on a shelf's or them multi-buy savings? Well, last time my was just last Sunday. I got bed double set, which was £20, but on a till coming up a full price-£28 and double sheet, which was -£5, but coming up a full price-£8 and pillow case-£3, which coming up -£3,50. It was taking me a long time to explain them prices not right until I had to canceled them items. From customer service girl coming up with me and I showed in a shelf's where was all them items. End up - double set was-£20, double sheet was-£5 and pillow case was £3.
In total I "saved"-£11,50, but this is not most of all "fun" part:). When I come back home and check my receipt again, I find out the same coffee was scanned twice-£3 pound gone from my packet and Fish fillets was reduced from £3 to £2, but on receipt was - £3. Another words- £4 was gone from my packet... You can make simple calculation, how much I'm be lost if I didn't check my receipt in a first place:). Shop assistant wasn't pleasant too, she just was trowing everything and keep scanning quick is possible, didn't care about my full basket at all. So, I will never ever will come back to this scam shop any more, this was my last shopping and people stay away from this shop, because you a not saving money, but only loosing money!!!”
“Just picked up a Smoby Mini Kitchen for our Grand Daughter who’s 2 1/2.
It was bought as a replacement for Peppa Pig Kitchen, we bought as a Christmas present.
I have written to Smoby, but wanted to say how extremely disappointed we are with this plastic and cupboard, kitchen. It is extremely flimsy, and it is certainly not worth anywhere near the £80 paid, that Asda charge for this product, we are very unhappy.”
“really disgusting in asda not delivered my order which I needed as it had my son baby milk on to tell me my son will basically have to wait till 8am in the morning which has left me no money in the bank and no baby milk plus no one got in touch to let me no my order wasn't be delivered so I had to ring them to find out where my order is never had any problems with the since I been with them 3 years and the driver said he could not find my street SHAME ON YOU LEAVING A 7MONTH OLD BABY WITH NO MILK DISGUSTING”
