“Where to start?? I ordered a grocery order that turned up two hours late with no explanation or apology. Prior to it actually turning up, I made the mistake of thinking the customer service team would actually be helpful, so gave them a call. Instead I was told by the gentleman that I had to wait till 1am and if it didn’t turn up then, it wouldn’t. When I said that’s not good enough, he retorted “what do you want me to do about it?”. I then asked for him to put me through to someone more helpful and he just stayed silent. I then asked for his name and he also stayed silent.
When the shopping eventually arrived, 30 items (yes 30!!!), were missing! Then the frozen items that did arrive were defrosted and the fruit looked like it had been stomped on!
This has 100% put me off using ASDA ever again and I would strongly advise that if you want your shopping to turn up, avoid Asda!!! Disgusting service!!!”
“A few weeks ago they drove into the neighbour's archway... This week they forgot 18 items from my shop and apparently there's nothing they can do. I've waited all day for the food to come, now I'm having to go out shopping anyway. I can't believe it!”
“I have continued to perceiveer with asda , and have been a customer for over 30 years , but no more , even after sending several emails to the CEO and customer service, the results get worse and worse, missing items, substitutes, cancelled deliveries, click and collect not being there, and now this weeks delivery has out of stock items with no substitute available, and some price increases of up to 60% , not only will I cancel my account but will now never shop at Asda again , before my emails to Asda I had never once in my life written a complaint, or posted one , your company has become an absolute joke.”
“Just a review for a lovely driver named nyle in Nottingham. My family are in total lockdown and the service he provided was second to none. He placed all our shopping in bags and carried them to the door, he was a superstar in our eyes.
Thanks so much.
Cheryl Bird.”
“Re: Asda visit Monday 13th July Queslett Road Great Barr. Congratulations!!! to the order picker who bulldozed into myself and another person whilst coming down the aisle the wrong way and easily within two foot distance of both of us, who when I challenged her shouted at me "The one way system doesn't apply to us!!!. When I pointed out she couldn't possibly maintain a 2m distance she just glared and cleared off. How can there be such a momentous lack of comprehension of the current situation that supposedly trained Asda staff are treating the company and its customers with absolute contempt and getting away with it?”
“I have just spent 45minutes waiting for one of your drivers,who was delivering items to a private address,he totally blocked off the road in grove terrace penarth, after 30mins asked how long he was likely to be,my result was he took his time walking at a snails pace,I will not be using asda in future!!”
“I bought some little angels nappy pants I definitely will 100% recommend them to other parents they do exactly what they say on the pack and have cute designs on the front and back. I would also recommend there nappies from new born to toddlers sizes I've used them from my baby first been born until now”
“I usually shop at Tescos who are great and accommodating to NHS employees. After a long day at work Ive gone to the front of the queue on a few occasions and Tescos have always let me in when I've shown my NHS card. The checkout assistants in store have even told me that that is Tescos policy to do this for NHS staff.
I went into the Asda in Huyton and was told by a rude little male member of staff that I could not have priority entry as NHS staff, and I should come back between 8-9 Mon Wed and Friday 'when NHS can shop'. I told him I couldn't do this as I have to do the school run at this time before rushing into a long day at work, but he still wouldn't let me go in.
SHAME ON YOU ASDA!”
“Asda Customer Services in Wellington, and Telford Town Centre shops, Shropshire are the best I have ever come across.
Even though they are so busy, checking stock over the phone was no problem to them and they are so friendly.
Thank you.”
“The first ever time I ordered from asda, I was overcharged, they lost my order and told me it didn't exist, and when I spoke to customer service I had 2 advisors hang up on me!! First one because I asked to speak to a different advisor!! The second one because I questioned ablut a refund the money I wasted placing an order that didn't arrive!! After speaking to my bank it was confirmed that asda DID take the money and I had to get them to do a charge back from asda!!!
Absolutely despicable for your advisors to hang up on me!! Think they need to rethink being a customer service advisor, no customer service was given just bad attitude!”
“Hi I made a mistake with my grocery order last week and didn’t realise until today.Thanks to the staff at Sefton Park Asda things are ok now.Thank you very much I really appreciate your help!🙂”
“warning to people shopping in store
I bought some brew dogs bites from freezer section @ £1.00 per box
an hour later when I got to check out the price had gone up to £2.50 per box
when I questioned this and went back to check the lady told me she had just changed the prices and they were now that price
be very aware”
“Was in the one just a crosses the police station heading towards rutherglen and the was a work men working in the car park right next to him and he sneezed dint cover his mouth nothing if this is how there work am glade i dont go in there that much i DONT THINK I EVER WILL IF YOU WHAT TO HAVE THE VIRUS GOOD LUCK BUT I AM NOT”
“has anybody seen the new asda advert "save money ,live better" .you certainly will save money because you cant get a food delivery !! even if your 82 ,been with them for years have no transport ,and are registered as vulnerable !! one deliver april the 13th half was missing have was out of date ,you let all your delivery spots out to anyone who would spend money since the lockdown started ,people who could of visited a shop ,and never used online delivery before ,i hope your proud of all the oldies ,sick ,vulnerable,and kids you left without a hope.in fact you should be renamed the titanic ,all the rich in the lifeboats and the poor and vulnerable left to drown .”
“Mansfield Forest Town
Absolute jobs worth on the scan and go tills. Rude and unhelpful. Will definitely never shop there again because of that woman.”
