“Absolutely shocking service!
Had my order delivered today to my first floor flat. The driver waited outside of the my block of flats with my groceries. I opened the main door and the driver told me they were not allowed to bring the items inside.
I am currently on leave from work after injuring my back and had to carry all of my own shopping upstairs and was informed that I would need to return the crates back down stairs.
Imagine if I had been elderly or disabled and physically unable to carry my own shopping.
I rang customer services who basically could not have cared less!
I will never ever use Asda again for the rest of my life.”
“decided to buy a curry , unfortunately didnt expect to have such a poor quality one even though it was under £4.....I choose a lamb rogan josh, something I usually enjoy however it was grissly, chewy and tasted fatty with a strange flavour, my husband was happy with his though, he had a chicken Jalfrezi.”
“Asda Toryglen Glasgowhad turned shopping into a horrible experience. No control over number entering the store, very limited hygiene facilities and a general run down feel. I used to shop every week at Asda spending approx £120 but now I only go once a month to get some items that are generally cheaper. However after my last visit I shall be in no rush to return. Far too many people, family groups with kids running and shouting all over the place and lots of people not wearing masks. No visible security staff to try to enforce regulations. I did not feel safe and will not be back.”
“The store itself is good but the delivery service was awful. I ordered food with Asda and booked a home delivery. My time slot was between 20.00 and 22.00.
When the delivery was due I received a text message that my driver Kwaku was on his way. At 23.00 still no info. Waited a longer and went to bed at 0.00. Still no delivery or any information. Next day I called the customer service and asked what happened. They were not able to see what happened but were able to rebook the slot.
Next slot would be today 10th September. Again between 20.00 and 22.00. So I wait and wait. Again just a text that my driver Kwaku is on his way. No more information. I call the customer service. They tell me apologies and that he is delayed. So I wait but nothing. Again waited a whole evening and no delivery at all. Very bad delivery service won't order anything from them again.”
“ASDA only care about profits it seems,asda boldon i believe are not restricting the numbers of customers attending the store or it seems looking at the growing number of customers not wearing face coverings.the once oneway system has been abandoned leaving older customers and those hard working staff on the shop floor open to infection by covid.its no longer fun to go shopping because of the constant worry..”
“Did my weekly shop today and was appalled with the ladies service on the checkout. Most ladies wait till most shopping is on the belt, but not this lady.She threw everything down the belt piling up .Then sat checking her phone several times why I went through my shopping to pack my bags. I couldn’t believe her attitude. Obviously her phone was more important. I never complain as I know they work very hard in the store. I took note ov her name badge which was Lee. Won’t b going to her checkout again.”
“Went to asda scunthorpe this morning and what a mess very disappointing only people in there were staff collecting online shopping and leaving there trolleys in the middle of a aisle also looked like a pallet of sugar allover the shop floor i use to do online shopping which i payed for but when the lockdown happened i lost my place which was not happy about i will not shop here again till they get there fi ger out and sort things out ive shopped here for over 30 years”
“Asda having recently switched providers for their credit card have left their customers, who are owed money (by the previous provider of Asda cards) high and dry.
The Asda Credit Card was closed on 13 June and we are still owed nearly £600 by the company. Some others are owed much more but Asda have effectively washed their hands of the whole matter. This is customer service at its worst and shows Asda’s contempt for their customers.”
“Has anyone else tried to stop the 40p charge for plastic bags which is automatically add to your click and collect bill with no way to remove it bit of con i take my own bags so why charge me 40p have been onto asda but they can not tell me why i can not remove this charge RIGHT CON”
“I have been ordering from Tesco and Sainsbury’s during lockdown.
I’m disappointed that Tesco are now charging £4.50 per delivery. Most of
Sainsbury’s fresh fruit and veg have been very short dates.
I now thought I’d try Asda after family members have said they’re very happy.
Free delivery ✅
Very fresh fruit and veg ✅
Helpful customer service ✅
Will I be ordering again ? ✅✅✅✅✅✅”
“I live near Asda at Longbenton, so it’s logical I shop there. However I have been disappointed with them for a long time. Most of the time, half of the shelves are empty, is was like this before Covid and is still the same now.
Yesterday I went there and none of the staff are wearing masks, even those shopping for home deliveries. On top on this this, lots of shoppers were not wearing masks. It makes it a farce for those wearing them.
I have now decided to boycott Asda and will no longer shop there.”
“I was disgusted when the cashier licked her finger to open a bag for the meat that I bought! Was bad enough before covid that cashiers use to do that! At this time when we all have to wear masks, wash or use gel every now and again to avoid passing of the virus from one person to another and here’s the cashier wearing shield without mask, licked her finger! I wanted to return the items that she touched but I didn’t want cause a scene so I just washed them soon as I got home. Disgusting!”
“since the onset of the virus , staff at asda skelton have become increasingly unhelpful and rude !! things barked at us like " you can't go down that aisle " and " wait there till I tell you come to a checkout " etc just got a tad too much and I left my trolley full of goods and left the store , went to aldi just opposite , didn't have to queue pleasant helpful staff , got everything I wanted and saved £20 on the shop !! surprised asda has any customers left , I certainly will never shop at asda again !!”
“You have no right to charge a customer £10.00 for a delivery because they have spent under £40.I live alone am disabled am unable to drive.Youre not a private company so you can’t take from customers to pay your staff.Also some of your customer services staff are rude and never seem to be able to help.Plesse reduce your increased charge threshold to £30”
“Disappointing and frustrating trip to Llandudno ASDA today. may I start by saying my husband works for ASDA at Rhyl so we are very aware of problems caused by the coronavirus. we just went in to buy a few bits we couldn't find at the Rhyl store. We took our place in the Checkout queue, standing the requisite 2-m from all other customers. We were third in a queue of 5. as the lady in front of me moved to the far end of the Checkout I started to put our shopping on the conveyor belt. the cashier asked me not to as she wanted the belt clear between customer's and so I stopped. my husband hadn't heard her and started to put the shopping on the counter. I asked him not to and took the shopping off so the belt was clear noticing all the other check outs had customers filling the conveyor belts with their shopping I queried why. she said it was to keep us all safe. I wondered why the other checkouts were not doing the same and she had no reply. the two people queing behind me also queried this and we agreed it seems strange this was the only checkout operating in this way. at all times my husband and I were keeping the requisite 2-m from all other customers. when I queried the Checkout girl again on why she was following this strange procedure when no others seemed to be she called her a supervisor. before we knew it we were surrounded by 6 members of staff all telling us that it is at the Checkout Girls discretion as to how she runs her check out. at this point I told one of the supervisors she was standing way too close to my husband, given the fact that we were all trying to stay 2 m apart following their procedures. Her reply was that my husband had moved closer to her which wasn't the case and we asked her to check her CTV to confirm this. But she had no intention of doing so. realising we were wasting our time and being put at risk by the very people tasked with ensuring our safety, all 8 of us now gathered around 1 checkout by this point, we decided just to continue and get out of the store to save people behind us waiting any longer but then the cashier who had caused all the problem refused to serve us so I left the goods on the Checkout belt and headed to customer service where I asked to speak to a manager. a young man quickly came down to see us but it was obvious to us that no further action or inquiry into this issue would be taken when he reiterated that is at the check out girls discretion as to how she runs her check out. I would reiterate here, again,that my husband and I are very aware of how to keep ourselves and others safe during the pandemic. we are well able to read and follow signs if there had been a sign on the Checkout that says do not place your products on the Checkout until the Checkout is clear we could have saved having this problem.
If there were a sign saying our cashiers make up the rules as they go along,we would have known what to expect.
At no point were we causing a danger to other customers or staff,
in fact the opposite is true we were surrounded by 6 members of staff, breaking their own 2metre social distancing rule, none of whom could be found anywhere when I was looking earlier to find where the eggs were!”
“Wondering why Asda's new "improved" soya milk recipe has reduced the actual soya content from 12% to 7%. Sort of surprised they are still allowed to call it soya milk with so little soya in it!”
