“Asda are getting advance orders were they have 2 weeks notice of sales in their database but there is no stock allocation going on and they are taking this resource and throwing it over their left shoulder for luck, the order gets picked on the day of delivery and you get whats in stock on that day.
The online ordering process is strange in that when you amend an order that is due for delivery in 9 days the current stock levels are checked and any items that are currently out of stock must be deleted from the order before the amends can be saved, which means you have to amend your order again the following day to put the items back on order that you were forced to remove yesterday while deleting the items that are out of stock today.
There must be a better system than this”
“Well I have been going to Asda in Ashton Manchester every Thursday now so far this year and so far in the last few months and in the last 3 weeks recently I’ve been treated absolutely atrociously. Not only that but I cannot even complain about it because there are conveniently no ways to get in touch! Tried calling the number but it tells me to contact them on the website. I go on the website and it tells me to ring their number! It’s a joke!
Anyway
Here’s what happened specifically. The last story is the worst one of all.
A women cut in front of me in a queue. I let it go but the woman started an argument with me. When staff came they refused to let me have my groceries because they sided with the woman over me even though she was at fault.
I got a pizza slice from the cafe and it was instantly cold because the woman serving me left it out in the cold air whilst continuing to serve me and I was having problems with my fathers credit card to pay. When I asked for a new one or for it to be heated up she actively blamed me for why it went cold. She said it’s because I kept walking away and back again. That was because I had to go get another card in order to pay and you left it out whilst I did so moron!
Then when another woman called Jane came with the rest of our food she openly chastised me for not saying please and thank you as if I were a child! It spoiled my day.
Too many kids screaming and banging the booths in the cafe.
But these were mild in comparison to the final offence. All of this happened 3 Thursdays in a row that I went there.
Today I was there to pick up my very important inhaler from the chemist which i has ran out of and could barely breathe.
One of the chemist staff named Tim mason had taken a dislike to me months ago and it was because of this that the entire staff refused to serve me and told me I had to go get it from somewhere else. So I went mad because now I’d have to spend more money on a taxi and inconvenience myself to go all the way across town to the next nearest pharmacy in concord way when they could’ve just handed me the darn bag right there and then! As you can imagine I was furious! I did write a letter of complaint but have nowhere to post it. Abysmal service.
As you can imagine I shall not be stepping foot nor spending another dime in that terrible store”
“Yet again you have let me down I thought you had sorted out the issue I mentioned in the feedback and reviews but yet again you did not I mentioned about the frozen cauliflower rice bags not in stock and the alternative was wrong but the reason why I though you had sorted it out is that you put on your website cauli original rice so I ordered it and you did have any,and also I ordered kippers and yet again you did not have any and you yet again you did not substitute with smoked haddock like you used to,plus I ordered cod liver oil tablets and you did not deliver any and substituted them with multi vitamin tablets which do not contain cod liver oil at all so yet again bad substitute from you and I am getting to the point what is the point of having Asda delivery saver,and we are vulnerable customers and my husband is high risk and no one can drive in our house and we do not have any people to help us”
“Today I did a click and collect at the Asda store at Horwich Bolton. I feel that I must express my concern at the service I received as I did this due to the fact that I am in my 70s and as i am vulnerable, i am being extremely careful with shopping during Covid 19. My slot was between 4 and 5 and I arrived at 4.05. I was told to wait in the doorway which would have been fine had my order been available to take to my car. However, it wasn't and I waited 15 minutes during which time a flow of people walked past me putting me in a very precarious position. I would have had less contact had I shopped in store. This completely defeated the object of doing click and collect. Surely it would make more sense to have dedicated parking spots close to the store entrance so that staff can bring it out to your car. This would avoid unnecessary contact with both staff and the general public. When I expressed my concern I was told that only 1 customer at a time could be dealt with. Fair enough, I was in no hurry but don't put me at risk by making me stand where every customer exiting the store has to pass me! Its a free service I know but on this occasion I really should have shopped in store so that I could avoid all customers who were in my vicinity. I would rename this 'service click, wait and collect.' It needs revamping drastically as it is currently not as described and I for 1 will not be using it again.”
“Non existent customer service. Cancelled online order but couldn’t be bothered telling us. We phoned them but they said order would come later(it didn’t) Phoned next day and was told we’d get an email to reschedule (we didn’t). Find out eventually that Asda cancelled the order without even contacting us despite them being aware I’m on the vulnerable list.”
“Have to isolate for 2 weeks so placed our first ever online order, time slot was between 5/6 today, it has just been delivered by a pleasant young man who waited for us to unload the crates, I was unsure about ordering online as there are some nasty comments but wouldn't hesitate to use this service again, WELL DONE ASDA and your team.”
“Incredibly awful service. Online order never arrived. No contact from Asda so telephoned customer services who gave a new delivery time that conveniently was exactly the same time as their phone lines closed. Delivery never arrived. Phoned the next day and was promised an email to arrange a new delivery time. Never arrived and looked on Asda online and it said my order was cancelled. No explanation or apology from Asda despite them being aware that I’m on the vulnerable list.”
“I went to my local store at Clacton-on-Sea I thought I get pizza that was made up 2 women behind the counter we're like joined at their hips not a face mask on and standing close to each other and put in food on the pizzas with their bare hands should have gloves on it's like the staff can do what they want as Joe public have to go by the rules so why is ASDA staff different would a shop there again no now the two brothers who have bought ASDA's should check out it's store's where staff do not wear face masks stop the money at the staff wages as they will only do it once”
“I was in the dome Asda in Doncaster in my wheelchair .
I asked a young man called Adam to pass me something off the shelf
He said " Carnt you see I'mF'ing busy busy doing my work
I just went out bought nothing but my bill usually is 150£ there loss
Will never go again went to morrisons”
“I want to thank Tony the delivery driver from Edinburgh Leith store for bringing my shopping even though it was ordered at the wrong store. Tony went out of his way to make sure I got my shopping tonight and traveled very far to do so. He didn’t have to do this and just decided of his own back to get my shopping to me. He was lovely and friendly and we had a great chat. Best ever delivery driver. Thank you Tony your a star like I told you.”
“Asda yet again have let me and my family down I tried to order Asda cauliflower rice and it has been out of stock for weeks now and Asda cauliflower rice does not contain rice at all but Asda keep offering me the same alternative which is Asda steamed rice which is not the same and two adults in our house can not eat rice big let down again”
“Placed an online food order a hour before it I was due I was called to say the driver had gone sick ! And that I had to call another number to reschedule my shopping delivery !!! The number I was given was wrong it took another 10 minutes to get back through to Chatham Asda , was given another number ! Then told it was down to Asda Chatham to arrange another delivery or refund !! Will not be use Asda again I was given wrong information told I had to wait 5 days for a refund”
“Have to self isolate as returning from France.
New customer to Asda. So ordered delivery for an hour after I was due to arrive home.
Very easy to navigate round my order.
Delivered on time. Extremely pleasant delivery man. Who explained two items were substituted and I could return.
I will always use them going forward.
Well donecAsda”
“VERY Helpful Staff. I Did shop at the Tesco Hanover Street store; but have since, changed to the Asda on Smith down road. The Store is Well stocked; & the Manager Couldn't be More Helpful!
PS. Your nightlites - (£2 for a bag of 30) ...... are excellent Value; have shopped around at diff., stores, from Home Bargain to Tesco ...... but finally discovered Yours!
- Good veg., display, also cheese/bread/margarine etc.,
PPS. Could you possibly stock other butters, along with the Lurpack/Kerrygold etc; Such as 'President'/'Organic?
- Fishpaste/sugars ('Billingtons')/Frozen foods; V Good selection.”
“Made online grocery order of £203. Checked my account on day of delivery and they have taken 4 more multiple payments out totalling over £800! It appears that every time I amended my order they just stuck another pending payment in my account.
Pending I thought so it won't be processed but oh no it was!
This left me with a balance of just £270.
Contacted customer services 3 times all of them rude, with incoherant pigeon English and unhelpful, one was even chewing gum and heard someone whistling in the background!
I was shocked at their manner and unprofessional, flippant immature approach. One of them was more interested in telling me what a lovely name HE had rather than sort my problem out. Just weird!
Eventually received an email saying I will be refunded £400 in 3-5 days and asked to take a screen shot if there were any other pending transactions which there are!
So I'm left with £270 in my account and a family with one income plus a disabled child but Asda couldn't care less.
Fuming! Contacted CEO to complain, heard nothing. Had another order booked for following week which I've cancelled. Would rather starve will never use them again.
Mel Flack”
“Having placed an order for delivery ASDA made their usual pending payment request, but not satisfied with that they made a 2nd pending request later the same day, upon realising the payments had been duplicated I contacted customer service, who made a big effort to apologise and said that immediately after delivery the repayment of the 2nd pending and any shortfall would be reversed with my bank, delivery made no reversal, they now say up to 5 working days, whilst I am not in need of the funds immediately I does strike me that they have removed access to my monies for a period of 7 days, without any care that should i need the money to pay a bill I will maybe get charged for late payment etc, if in this modern era a company the size of ASDA cannot do an immediate refund, as amazon does, and Sainsbury’s then maybe there new owners should look at reviewing there customer charter,.”
“Just visited Asda in Shipley. There seemed to be a complete disregard for wearing face coverings in this branch with many of the customers not bothering!! On leaving, I asked the security guys about this, a shrug of the shoulders said it all. If Asda can't be bothered to politely remind customers, then I can't be bothered to shop there.!”
