“Non existent customer service. Cancelled online order but couldn’t be bothered telling us. We phoned them but they said order would come later(it didn’t) Phoned next day and was told we’d get an email to reschedule (we didn’t). Find out eventually that Asda cancelled the order without even contacting us despite them being aware I’m on the vulnerable list.”
“Have to isolate for 2 weeks so placed our first ever online order, time slot was between 5/6 today, it has just been delivered by a pleasant young man who waited for us to unload the crates, I was unsure about ordering online as there are some nasty comments but wouldn't hesitate to use this service again, WELL DONE ASDA and your team.”
“Incredibly awful service. Online order never arrived. No contact from Asda so telephoned customer services who gave a new delivery time that conveniently was exactly the same time as their phone lines closed. Delivery never arrived. Phoned the next day and was promised an email to arrange a new delivery time. Never arrived and looked on Asda online and it said my order was cancelled. No explanation or apology from Asda despite them being aware that I’m on the vulnerable list.”
“I went to my local store at Clacton-on-Sea I thought I get pizza that was made up 2 women behind the counter we're like joined at their hips not a face mask on and standing close to each other and put in food on the pizzas with their bare hands should have gloves on it's like the staff can do what they want as Joe public have to go by the rules so why is ASDA staff different would a shop there again no now the two brothers who have bought ASDA's should check out it's store's where staff do not wear face masks stop the money at the staff wages as they will only do it once”
“I was in the dome Asda in Doncaster in my wheelchair .
I asked a young man called Adam to pass me something off the shelf
He said " Carnt you see I'mF'ing busy busy doing my work
I just went out bought nothing but my bill usually is 150£ there loss
Will never go again went to morrisons”
“I want to thank Tony the delivery driver from Edinburgh Leith store for bringing my shopping even though it was ordered at the wrong store. Tony went out of his way to make sure I got my shopping tonight and traveled very far to do so. He didn’t have to do this and just decided of his own back to get my shopping to me. He was lovely and friendly and we had a great chat. Best ever delivery driver. Thank you Tony your a star like I told you.”
“Asda yet again have let me and my family down I tried to order Asda cauliflower rice and it has been out of stock for weeks now and Asda cauliflower rice does not contain rice at all but Asda keep offering me the same alternative which is Asda steamed rice which is not the same and two adults in our house can not eat rice big let down again”
“Placed an online food order a hour before it I was due I was called to say the driver had gone sick ! And that I had to call another number to reschedule my shopping delivery !!! The number I was given was wrong it took another 10 minutes to get back through to Chatham Asda , was given another number ! Then told it was down to Asda Chatham to arrange another delivery or refund !! Will not be use Asda again I was given wrong information told I had to wait 5 days for a refund”
“Have to self isolate as returning from France.
New customer to Asda. So ordered delivery for an hour after I was due to arrive home.
Very easy to navigate round my order.
Delivered on time. Extremely pleasant delivery man. Who explained two items were substituted and I could return.
I will always use them going forward.
Well donecAsda”
“VERY Helpful Staff. I Did shop at the Tesco Hanover Street store; but have since, changed to the Asda on Smith down road. The Store is Well stocked; & the Manager Couldn't be More Helpful!
PS. Your nightlites - (£2 for a bag of 30) ...... are excellent Value; have shopped around at diff., stores, from Home Bargain to Tesco ...... but finally discovered Yours!
- Good veg., display, also cheese/bread/margarine etc.,
PPS. Could you possibly stock other butters, along with the Lurpack/Kerrygold etc; Such as 'President'/'Organic?
- Fishpaste/sugars ('Billingtons')/Frozen foods; V Good selection.”
“Made online grocery order of £203. Checked my account on day of delivery and they have taken 4 more multiple payments out totalling over £800! It appears that every time I amended my order they just stuck another pending payment in my account.
Pending I thought so it won't be processed but oh no it was!
This left me with a balance of just £270.
Contacted customer services 3 times all of them rude, with incoherant pigeon English and unhelpful, one was even chewing gum and heard someone whistling in the background!
I was shocked at their manner and unprofessional, flippant immature approach. One of them was more interested in telling me what a lovely name HE had rather than sort my problem out. Just weird!
Eventually received an email saying I will be refunded £400 in 3-5 days and asked to take a screen shot if there were any other pending transactions which there are!
So I'm left with £270 in my account and a family with one income plus a disabled child but Asda couldn't care less.
Fuming! Contacted CEO to complain, heard nothing. Had another order booked for following week which I've cancelled. Would rather starve will never use them again.
Mel Flack”
“Having placed an order for delivery ASDA made their usual pending payment request, but not satisfied with that they made a 2nd pending request later the same day, upon realising the payments had been duplicated I contacted customer service, who made a big effort to apologise and said that immediately after delivery the repayment of the 2nd pending and any shortfall would be reversed with my bank, delivery made no reversal, they now say up to 5 working days, whilst I am not in need of the funds immediately I does strike me that they have removed access to my monies for a period of 7 days, without any care that should i need the money to pay a bill I will maybe get charged for late payment etc, if in this modern era a company the size of ASDA cannot do an immediate refund, as amazon does, and Sainsbury’s then maybe there new owners should look at reviewing there customer charter,.”
“Just visited Asda in Shipley. There seemed to be a complete disregard for wearing face coverings in this branch with many of the customers not bothering!! On leaving, I asked the security guys about this, a shrug of the shoulders said it all. If Asda can't be bothered to politely remind customers, then I can't be bothered to shop there.!”
“Just paid a visit to Asda in Shipley. It's quite common to see tha odd customer without a face mask these days but at this branch, there seems to be a complete disregard for mask wearing!
On leaving the store, I mentioned this fact to the security guys but just got a shrug of the shoulders with the remark
"Sorry but we're not the police" if this store can't be bothered to politely remind customers to wear a mask then I can't be bothered to return.”
“HAD ASDA VEHICLE SHUNT MY VEHICLE. DRIVER DELIBERATELY FAILED TO STOP TO EXCHANGE DETAILS. HAD TO SPEND REST OF MORNING SEARCHING FOR AND REPORTING TO AN APPROPRIATE POLICE STATION AND TO REPORT THE INCIDENT TO THE NEAREST ASDA MAIN HEAD RETAIL OUTLET.
INFORMED ASDA OF CIRCUMSTANCE AND APPLIED FOR COMPENSATION FOR LOST TIME, ECT. A CONCERNED SOUNDING EMPLOYEE OF ASDA CONTACTED ME BY PHONE TO ASK OF SITUATION, BUT SINCE PLACING REQUEST FOR FINANCIAL RETRIBUTION, I HAVE NOT ACKNOWLEDGEMENT FROM ASDA OF THIS APPLICATION AND MY FURTHER CONTACTS HAVE ALL UP TO NOW, SEEM TO BE IGNORED.
THEY ARE AWARE OF DRIVER, THEY KNOW THE JUGGERNAUT INVOLVED, THEY CLAIM TO HAVE VIDEO EVIDENCE.
THEIR RESPONSE TO THE INNOCENT VICTIM SHUNTED IN TO THE NEXT ROAD USED BY ONCOMING TRAFFIC?......
NOTHING!
NAC!!”
“Got id and got asked to remove my mask and when challenges about the possible risk I could be exposing myself to the assistant then came within 1 mitre and continued to make me feel belittled because I wasn’t willing to put my safety and my family who are vulnerable and I need to be extra cautious. Asked to speak to the manager and got told a different story of protocol as she refused to disclose her name stating she’s not by law required to, also refused to explain the complaints process.”
