“Lies and false advertising. Told me I downloaded app after ordering which was why I didn't get £5 credit, complete lies. Won't use again. At least Lidl gave the £5 as advertised.”
“TRIED FOR 40 MINS TO ORDER ON LINE, KEPT REFUSING CARD
ALTHOUGH DETAILS WERE CORRECT.
PHONED CUSTOMER SERVICES, TOLD TO KEEP TRYING.
WASTE OF TIME.
SUGGEST NEW WEBSITE, ABSOLUTE SHAMBLES.”
“This supermarket is superb
1. The valentine meal deal was brilliant when food prices have risen so high they pulled the rabbit out of the bag with this one.
2 . Delivery service is excellent and economical
3.All the stores have shortages but Asda have been bending over backwards to keep the shelves filled so we have groceries in our cupboard offering alternatives where they can they need morale boosting all of their staff do so Asda know this we are with you.”
“Visited Springfield (Chelmsford) Asda on a busy Friday, only two people on tills, result long queues, whilst more staff standing around in the self-service area. I must have been in the queue for at least 20 minutes. The expectation is always for people to use self-service. On some days only one till open, it is getting ridiculous. I am now using Sainsburys more simply because they man their tills much better. Also have now noticed that Sainsburys are reducing more items, which have become overpriced in Asda such as Lloyd Grossman, Sharwoods and Heinz. Asda seem only interested in selling their app and as a consequence the prices on other goods are going through the roof. I am very close to no longer using Asda”
“Shocking experience in the Penryn store. Not enough tills, got overcharged again on a product which was cheaper on the shelf for the second week in a row. Went for a refund on the desk which was manned by one lady all on her own also dealing with lottery tickets and cigarettes. Asda have got rid of the dedicated customer service desk. I felt so sorry for her, she had a huge queue. I've been shopping thrre since it opened in the 1990's but never again. Off to Lidl from now on.”
“Just want people to be aware and check everything you scan at the self service checkout. Over the past few weeks I've asked for items to be cancelled and so as a few people I've been speaking too in my area. I'm fed up of purchasing ' what I'm believed to be a bargain as its on offer ' on scanning at checkout it's higher than original price. The excuse there giving customers is that there computers are slow..yeh right. Check every item you scan.”
“The valentine meal for £15 was lovely,
the best meal deal I've ever had would definitely recommend it. Well done Asda.
We're an 80 year old couple who still celebrate valentine's”
“These are my experiences of my problems trying to use the ASDA offer
https://corporate.asda.com/20221006/1-meal-deal-for-oaps-is-part-of-our-new-winter-warmer-initiatives
https://corporate.asda.com/newsroom/2023/01/04/asda-extends-1-cafe-deals-for-kids-and-over-60s-as-inflation-pressures-continue-to-bite
of soup and unlimited tea or coffee for over 60s until the end of March; also the reaction of customer services and ASDA CEO's office to me informing them about this.
On 18 January I went to the ASDA, Isle of Dogs, London store to shop and use the above offer. I was told this was not possible because one of the microwaves was faulty and no soup would be available. It seems the other microwave would be reserved for making the lunchtime hot dishes. I wrote to customer services telling them that this situation needed to be rectified and was amazed to receive a reply that seemed to show they had no interest in this and that I should take it up with the manager of the store. Therefore I wrote to them again telling them that as customer services, comments from customers should actually be of interest to them, they wrote back asking me questions about the store, the answers to which I had already put in to my first message - showing they had not even bothered to read the first message before sending me a standard reply to get rid of me.
On 31 January I went to the ASDA, Barking store to and try again use the offer. This time I was told that there were no hot drinks or meals available at all and there was no indication given as to when the problem might be fixed. I wrote to customer services again and have yet to receive any reply.
I will not be going out of my way to try and use the offer a third time.
Finally I wrote to the ASDA CEO. The response I got from someone, presumably delegated to handle my query, was that they were having an issue with the hot water and a store manager would keep me informed directly about what was going on. I thought this response was as glib as the one from customer services as it did not attempt to address: which of the two stores had the issue (presumably Barking but that does not explain what happened at the Isle of Dogs); why it was taking almost a month to solve the problem; customer services' original attitude.
People might be forgiven for thinking that, although this and similar offers generate favourable headlines for ASDA when launched, in practice it is not possible to use them. I note that I have heard about similar experiences from other people trying to use the offer e.g. no hot water was available for the offer but conveniently other hot food was still available.”
“Go to the pershore branch most days because it's by work. Lately the shelves are empty. Some days, especially on a Saturday morning there are only 1 or 2 tills on even though there are queues. On one occasion I was told I would have to use the self service even though I had bags of coal and there were 3 members of staff behind the kiosk doing nothing.”
“Went to Asda Keighley today as we always do every week but when we got to the tills the Queue was 15 deep with only 2 tills open we had a lot of shopping so didn’t want to go through the self checkouts . We waited 20 minutes then had enough and left the trolley and walked out . This company is getting a total disgrace only care about the cash. Customer service is a disgrace and too many self checkouts ?? Time to find a new store.”
“Delivery...never arrived! Booked for between 7.30 and 8.30pm...on the tracker from 7.30pm there was a driver has arrived message.....no driver arrived.
At 9pm still no arrival. Contacted customer services and was assured order would arrive by 10.30pm
At 10.45 a message popped up to say order was unlikely to arrive.
Contacted call centre again and adviser said order would arrive by 11.45pm
No way!.....
I told her this was in no way acceptable to me and to cancel as the goods( including frozen) would not be in a fit state given they would have been loaded at around 6pm ( possibly before)
This is my third bad delivery experience.
I will never order from Asda again.
VERY POOR CUSTOMER CARE...POOR UPDATING AND NO KEEPING CUSTOMER UPDATED!”
“Took my 4 year old granddaughter in the cwmbran store today and she needed the toilet I only opened the door and the stench hit me I told her not to touch anything but as I walked in with her the mess was.unbelievable it was stinking dirty and dirty disgusting people had put excrement all over the toilets and walls and sanitation bins I had to take her to my sisters who luckily lives near by it’s not the first time I’ve seen them like this”
“Absolutely gobsmacked at how expensive Asda is nowadays. We have been doing our weekly shop there for a number of years but were astounded on our last visit at the huge increase in price in a lot of the products that we normally buy. I also bought my beer there when doing our shop & always purchased 4 bottles of Adnams Broadside under their 4 for 3 deal. They have not only removed this offer, but have raised the price of each bottle from £1.70 to £2 so the cost has jumped from £5.10 to £8. We will be shopping elsewhere from now on.”
“The pharmacy service is consistently slow. Today in particular was painfully slow, this has been going on for years. But it would be nice to bare witness to improved service.
However I think it's more likely that I'll end up doing the sensible thing and switching pharmacies.”
“I ordered a grocery shopping online and the day of my delivery, the delivery driver left my shopping outside of my house, called me to tell me that my shopping was outside and hanged up. Taking into account that I live in front of a river and that there is load of animals around (including rats), that I don't know how long was my shopping outside, that I had missing items from my grocery shopping, and that I couldn't return substitutions I didn't want, I contacted ASDA to let them know. All they have done is refunded me the items missing and that's it. I told them I wasn't happy with that and they offered a £5 evoucher...which to me, it's ridiculous, very unhappy how they dealt with it and I'm not shopping with them anymore.”
“My husband and I, in our 80s, and I have broken my leg, called at Asda, Chadderton today Thursday lunchtime. We were buying a present for our granddaughter who has just bought a new house, Beth, a young girl, unpacking at the household shelves was so pleasant and really helped us. She was very considerate and kind. We were so happy with the present we bought. A really good member of staff to be encouraged. It made our day. Two OAPs”
“Slipped and fell on spilled yoghurt from a tub that had split and Asda were not aware of it until they investigated the reason. They quickly wiped it up and apologised, completed their in-store complaints form but so dead silence, they are not getting away with it 😡”
“Asda just essential salad cream is an insult to their brand. The taste is very very bad and bitter. Just because its cheap doesn't mean customers should have this experience. Just thought I should try it and it messed up my salad and I had to throw it away after a single use. A brand like ASDA should set standards”
“Prices overcharged at till completely different to what shelves say. Online prices not available in-store but you can click and collect from same store for online price”
