“We are disgusted at this Wembley store Click and collect, they have kept us waiting for up to 40 minutes one time and after that didn't get the correct items, always have to go in and get the stuff they say they don't have & now they don't bother to email what we do need to go in and get. Have got progressively worse so we don't go there any more Colindale are much better.”
“They are thiefs..... becareful
They dont prcess refunds and have staff that dont speak english so your money is never returned.
Do not use them, your more likely to get more valuse flushing money down the toilet than using ASDA”
“I shop at Eastlands Asda Clayton, on my visit yesterday l noticed a shortage of products in many different areas, so l was not happy. Then on going through check-out l thought “that bill was higher than l had expected”
When l arrived home l did a check list against the products, then l check off the prices but kept getting a different total amount. I got my calculator out and noticed, in between each total listed on the bill there was difference, so l listed all product prices again and came up with a cost of £1.65 overcharged (it’s not a high amount, but in this climate, every penny counts as a pensioner) whether this was caused by the conveyor belt kept stopping and starting, is there a start up fee on the belt !
So people keep your eye on the TOTAL PRICE and check and double check. Things are too expensive to being overcharged aswell !”
“The cashier Julie in your Glashoughtin stuff goes above and beyond every week. I shop with elderly on a Wednesday and another day during the week. She is friendly helpful and interested in what youre saying. This lady is what customer service should be like.”
“I would give 0 stars if I could.. disgraceful service, my online delivery just didn’t turn up, I was waiting for 4 hours and was told it was delayed when I logged on to check. When I looked again it said “sorry we can’t deliver today” no explanation as to why. I called their contact centre and spoke to some one who just did not care .. I then checked my account and noticed they had taken payment for the delivery, so I called back and was told I will get a refund in 24- 48 hours. That could be all the money I have as far as they know and I could need the money to buy the shopping they couldn’t be bothered to deliver.. absolutely disgusting Asda, particularly in this economic climate. Will never use them again.. Tesco have my custom from now on”
“Do not order from here my £60 food shop did not come , they tried to say it had been delivered when it hadn’t and I was rejected a refund , absolute disgrace!!”
“Don't order from there!! They didn't have half of my order, I got a text that they will give me substitutes but I may not accept them. When the delivery arrived, half of the substitutes did not arrive at all, the rest of the substitutes that I did not want, I gave the driver, he told me to make a refund in the morning. I did as he said and a day later the refund was rejected. I feel robbed.”
“Visited Winsford Asda on my day off to take back a top that was too big, I drove around the carpark to find all the disabled car-parking spaces to be full. As I came to the top of one of the isles there was a disabled space on the end, I checked there was nobody coming and it was safe to enter - an Asda employee called “Terry” of retirement age approached pushing his trolleys, I opened my window and explained to come past as I wanted to park in the end bay, I have never in my whole life met such a potty mouthed old person! I was met with “You can F@@k Off and drive all the way round as “your type of people really f@@k me off!” I think this was quite obvious by this point with his language. He then blocked the spot with all his trolleys and every other word out of his mouth began with the “F word” I actually thought he had Tourette’s for a few minutes, my young daughter was horrified. Just recovering from a small heart attack I decided to drive on and find another spot, I parked and got out of the car to be met with more obscene language from the delightful “Terry” feeling really stressed and upset I returned the top and complained to the manager. I then decided to go home as it really bothered me, as I left the carpark “Terry” gave me the middle finger. I will never go to Winsford Asda ever again.”
“Victim of Racial Profiling
Incident took place at the ASDA superstore in Sutton Surrey.
I’m a 44 year black male and have supported my local Asda in Sutton for over 12 years
I get on really well with a lot of the staff in various departments: Security, chilled, Bakery etc..
I was really left in shock on the morning of the 12th November 2022.
My App requested a quality check before I could pay, which has never been a problem, and most of the time the staff is so polite and welcoming, even sometimes will crack a joke and ask “how's your day been” except for one member of staff who had demonstrated Micro racial aggression as they were speaking to me in poor manner making me feel uncomfortable and made me feel judged incorrectly due to the colour of my skin..
So fortunate my children were not with me at the time to witness such behaviour.
Never would have expected this experience from ASDA after being such a loyal customer.😢
I have tried contacting ASDA and still no response..”
“long time since I have been in asda donnington wood. nothing has changed staff are the most rude people I have met. I had issue at scan and go and ended up getting talked to by staff like I was something on there shoe I walked out left shopping crying”
“Asda delivered missed items, and substitutes that were handed back to the driver as unsuitable.
The Refunds team refused to refund , even though I have cctv footage of the delivery guy taking back the returned substitutes -- 8 calls - no joy.
Pathetic customer service and they taking my money”
“So I use to buy my groceries at ASDA (store and online)
I normally would ask for delivery at home, and sometimes would actually go to the shop.
After 1.5 years of ordering online, today I moved to Tesco.
The service to deliver at home wasn't perfect (they failed 4 times before) but last weekend, they not only failed to deliver, but also the driver said it was "delivered" on the system.
Right away I called the customer service and they said "sorry sorry"...but nevertheless my account was charged 80 pounds.
2 days later I called, same thing, "sorry sorry", and after 3 days I had to call AGAIN, saying the money wasn't on my account and only then they confirmed that all was clear and the money would be transferred.
Missing a delivery, saying it was delivered, charging me, making me make 3 phone calls asking for my money.....tell me, is this a company who value their clients?
Oh of course they didn't give any compensation or anything. just a big "bugger off", so I understand and today was my first day doing the monthly groceries with Tesco.
You treat your customers like this and I hope you will lose them”
“My daughter and i went to Bournemouth asda to get a picture put on a cake. We were having trouble connecting to blue tooth. So a lovely lady called Tina helped us. Thankyou so much Tina you helped us sort a much needed christening cake”
