“Delivery was late, driver was unhelpful and did nothing but moan, half of my shopping was missing and they have refused to refund the money, I have been robbed by Asda”
“I have bought pizza from the pizza counter where they make them for you. I go the the Old Diary Ruislip Asda. I am always served by a lady called Sarita Verma. Such a lovely kind person. Listens carefully makes wonderful pizza. Her customer services and care is super amazing. Thank you Sarita and Asda.
Val”
“I am using Asda every week. I do like idea of scan&go, I can pack product my way wthout till rush. Yesterday when I did my weekly shopping, I had to join queue with customers self scan products at till. I was not allowed to use bascet one because I used trolley which was a bit strange. I dont have to scan products at till so I would be quick. What point use own phone to scann products,when at the end still have to join queue with everyone. Don't get any quicker.”
“Did a click and collect order. Wasn’t ready at the allocated time. When it was brought out no frozen goods. Was told I couldn’t have the frozen so would be refunded. Had to go into store to purchase the frozen. No refund, so requested one. Could only have part refund. Food is expensive enough without paying for goods not received. Won’t be returning.”
“Excellent delivery tonight by Asda to my home, the driver was really friendly and this made a change to some other brand supermarket drivers. He was smartly dressed and did not rush me.
He was a few minutes early which was great for us as it was an evening delivery. .
Asda is the only supermarket who has given us bananas that last for the whole week until our next shop, so saving us money without wastage.”
“Delivery did not arrive today
Made a complaint to Asda today as my online grocery order did not arrive. I received an order confirmation email but no updates on delivery. After waiting 2 hours from the expected delivery slot I called customer services to find out where my order is to be told the driver had marked it as a “missed delivery” as he could not find my address?! No phone call from the driver or Asda just marked as missed. Crazy when Asda have been delivering here for years.
Response to my complaint was the usual apologies and then the phrase “unprecedented times” thrown in. That would have probably worked in 2020 when there was a pandemic but not now for very bad customer service.
Needing to wait now for my monies to be refunded back to me as it is still pending payment.
I have made the decision to cancel future orders and will not be using their online shopping again.”
“A big thank you to Linda at Clayton green.Left my wallet on self service till with bank cards,cash etc.Realised when got home so straight back to store.Linda had found my wallet & handed it to customer service desk.A very big thank you to this honest lady ,very much appreciated.5 star rating for this member of staff.Alan”
“ASDA is on my doorstep. I do most of my shopping in Tesco. Recently ASDA shelves are empty. They have discontinued alot of items I liked to buy. The main thing is they have become very expensive. Example Betty Crocker cake mixture. ASDA price £2.25 Tesco price £1.99. I don't know who the new owners are at ASDA to me they seem to be running this once loved store into the ground.”
“Did my gorst click and collect order at the bolton store, no one around flr about 19 minutes when i got there, then i realised the joint of beef k bought for the dinner im supposex to be cooking now was t there, so i ask for a refund when all i want is the meal because i dont know what im supposed to be having for my tea now, and they have the cheek to send an email saying the gollowing:
“ We’re sorry to hear you were not happy with everything you received. However, we could not approve your refund.
Refund Details
Product Qty Reason
Asda Butcher's Selection Beef Joint Roast 0.4KG Missing item
We’ll use the information you passed us to make sure we improve. ””
“Grocery not even delivered. This is probably the worst place to order from especially from Tower Hamlets. Highly reccommend you switch to tesco or Sainsbury's as they have respect for their customers. Especially if you ive in a flat you will most likely get denied. If you don't believe me order for yourself and see. The branches especially in east london are terrible. Delivery Staff are even very rude. My flat was 1 floor and 4 staircases and the delivery driver refused to deliver to 4th floor because of the stupid asda policty of not delivering to homes which don't have lifts. i tried to advice him to come up but he kept arguing about asda's policy and ended up taking our groceries bavck to the van and driving away. I hope god punishes him for rude vulgar behavior especially towards an old man (my dad).”
“Always shop with Asda cos my son is fussy and likes certain foods.
But will need to shop elsewhere no sick fed up with the substitutes as they are rubbish and if you get something on a deal and they only have two not 3 which is the deal you pay full price !!
Placed an order last week waited over an hour after Delivery time
no contact from Asda so I called customer service to be told my order was cancelled !!
And I can get my money refunded and reorder
Customer service doesn’t care
They should be helping me get my order as they were quick enough to take £110 from my account !!
I asked for complaints to be told they would contact me
A week later no contact from
Complaints still and no refund !!
So I called again and was told I need to wait another week for my money
Absolutely disgrace
Will need to start shopping at Tesco or Morrison’s as Nhs get discounts there from time to time
Would no recommend Asda gone delivery ever !!!”
“Hereford store 11/03/22 1700hrs decided to have a pizza made up as we have always been happy with the product. We'll until this evening so shocked hardly any toppings put on very little tomato on base layer . The young girl that served seemed to be inexperienced at her job. Big disappointment. Wouldn't recommend again.”
“Yesterday they cancelled and today cancelled saying we are not in even though we both have covid and actually waiting for medication. Driver lied saying he arrived at 1338 !! We are actually looking and waiting for him
Terrible service and lie never ever again bloody disgusting”
“Worst service ever . I am Isolating and can’t go out . First time using Asda online . Order is five hours late . Three calls to customer service who were no help at all . They don’t where the driver is except that he’s ‘ on the move ‘ then I was told the van broke down !I feel so let down and frustrated . I needed cat food and other essentials . Driver made no contact at all . He’s prob gone home with all my stuff . I’ve cancelled and asked for refund … we shall see !”
“Asda Slough is a great store, well organised, good lay out, sanitisers available … organised check outs for separate self service points for trollies and baskets. I only gave 4 stars as they don’t have Litres big water bottles as Tesco & other stores . Can you get this fixed Asda so that I do all my weekly shopping from you”
