“I had an ASDA home delivery just before Christmas, ok except fruit and veg not very fresh. On 15th January I saw on my credit statement a debit of £15 by a company I'd never heard of. After a lot of time and effort I discovered it was a subscription company and ASDA had passed my credit card details to them without my permission! After more time and effort I managed to cancel it which was made very hard for me to do. ASDA admitted they had done this. I have had numerous contact with ASDA since about this and they keep asking me repeatedly for more information which they already have. They just want me to go away.”
“Waited in for our home delivery booked for Wednesday between 2100hrs to 23.00hrs. At 22.30pm received a text message to say our delivery has been cancelled due to bad weather?? Would never use this company again, we were waiting for some of this shopping for the following day and as we live 12 miles from our nearerest town, this caused us a lot of hassle. Do not use ASDA home delivery, use another professional company who will not let you down at the last minute. Awful service.
Paul Barrington-Heaven Taunton Somerset.”
“delivery was early but didn't let me know which is fine but if I had been out what would have happened?
I didn't get 2 of my items at all and they only refunded me the discounted versions as they were part of deals but that means if I repurchase them individually then I have to pay extra. Also I ordered a 3 pack of chicken and only got 2. Customer service just said they would make a note of it but nothing has been changed so don't see it making any difference.”
“Over the past few months I have had more deliveries cancelled than delivered,
Dates are rubbish also.
Speak to customer service and they are not interested in being helpful”
“Seeing price on the shelf but paying a much higher price at the checkout. Other supermarkets are guilty of this but ASDA is very bad. ASDA must profit millions of pounds from this. Most people don't bother querying this at checkout as it only amounts to a couple of pounds and not worth the bother of delay while assistant goes to check the price. Strangely it never happens the opposite way where you are charged less than the displayed price.”
“Order never arrived but tracking said it was out for delivery. Phoned and was informed it WAS out for delivery but maybe not. Next morning tracking said it had been delivered. I have to wait a few days for refund. When I phoned their records said it had not been delivered. I understand there may be problems with absence etc but communication is shocking. No excuse for wrong information. I won't use this service again.”
“I placed an order with Asda , and the driver came yesterday under my house but he didn’t give me my order he just left , his excuse was he didn’t know where is my door however my door is so clear and obvious, and even if so why he didn’t contact me to tell him where is my house ?! , I called the customer service and they are so funny, telling me will give me £5 voucher ! And I can place my order again when I want to place my order again water’s price increased by £7 and olive oil’s price increased by £7.5 , and they still hold my £103 and I will wait the refund , so professional, so holding my money for 5 days and I will place new order with £15 more , such shame !”
“The main problem with ASDA is that too many items are missing from my order when it’s delivered. In total from the last three deliveries I had approximately 25 items missing, that equates to 37%. Also despite selecting no substitutes when placing the order I still got substitutions. I can no longer trust Asda To fulfil my orders properly. No more shopping with Asda for me”
“Booked and paid for a food order for £178.05 to be delivered the following day between 11am and 1pm. Driver failed to leave the Frozen Food. Getting through to the Service Centre was a nightmare and after an hour of holding on the phone, the advisor just stated the items would be refunded as they do not contact drivers to return with missing items. After speaking with a Manager, it was agreed the driver would return. After waiting in all afternoon, the driver never returned and no phone call from the store. After speaking with the service centre again, I was accused of lying and was told I never spoke to a manager and there was nothing they could do other than refund. The attitudes of advisors are appalling, rude and not intetested, shopping order not fulfilled and had to go elsewhere to get the missing items. Asda don't seem to care about customer experience, their customers or service they give, complaints are treated as if they are nothing, they have no interest in things that go wrong and certainly take no accountability. Check your orders throughly before the driver leaves as its an absolute nightmare trying to sort out problems once he/she leaves. A call centre in South Africa is not the best when problems arise.”
“In Asda in Chelmsley wood what a waste of time trying to get served you would think it was Christmas eve. One employee was trying to be helpful another smarmy faced middle aged woman really couldn't care less. Even the manager couldn't be asked. Want to try employing some people. Useless.”
“Last year our Christmas turkey & bacon can from an expensive wholesalers with disappointing results. This year a simple foil dish turkey & bacon joint from asda and the flavours were so much better, both good value too.”
“Well @asda you offer a £10 evoucher for not sending us our Free Range Corn Fed chicken Nor our special offer Leg of lamb Nor the special offer chateau red wine, You reply with the substituetes and I will tweet a response. #AsdaXmasDinnerRuined”
“Never in any shop before have l heard a member of staff threatening to swing for someone because we were not getting through self service tills fast enough. York monks cross store 12.02 am 23/11/21.”
“Went for shopping in Asda Fulwood Preston . Used the hand hold checking think . Got to the end after scanning everything in to the trolly to be told . When checking out . We had to be checked . Told us we had missed 3 thinks . So had to check everything think . 15 minutes late same price as we were . Someone was telling lies not sure who . But made it sound we were being accused of stealing . Never used the hand hold things again . And Asda you have to sort this out . Disgrace from you is thomas”
“I ordered a home delivery one week ago for today. It was the food for the week and some Christmas things as I don't have the possibility to move.
They canceled the order the same hour it has to arrive... without any clear reason. I called customer service and they said that no driver was available, but looking at the booking slot, there was the possibility to book again for triple the price! Like 6/8£.. so drivers were available..just you know...you have to pay more obviously. No action to meet halfway was taken, like at least reschedule with the same delivery price.
Very disappointed ...”
“Ordered Christmas hamper for delivery to parents address on 18 December. Online order tracker advised it had been delivered. Checked with my parents and no hamper had been delivered. Poor service.”
“Absolutely incompetent online shopping service. Multiple items either out of stock or offered inferior alternatives. Trying to get refunds for their screw ups is like pulling teeth, delivery slots over 2 hours late, wrong delivery I.e someone else's food and mine given to the wrong person, over half of my shopping missing and then having to try to get a refund, not being able to eat because they don't have all my items or have given them to someone else. Out sourced customer service who have very little authority to do anything apart from apologise. I will NEVER use their online services again. Tesco are much better online”
