“I ordered my Christmas food from Asda this year after poor service from Mark's and Spencer in the past. My delivery slot was Friday evening, the 22nd. There was a box of items missing. The driver contacted the store to report this and said I'd them delivered the next day. The store rang me to confirm, then a different driver rang me to say he would collect my items and deliver the same evening. Which he did. This is customer service. It's not about no mistakes, it's about how they are dealt with, and 100% to Asda, it was sorted with several apologies. Marks and Spencer staff ( I collected in store) just shrugged suggested I looked to see what was left in store). No guesses who I'm shopping with next Christmas, thank you Asda.”
“Cannot thank Michael at Leith enough for changing my flat tyre in the ASDA carpark. So grateful especially with a car full of shopping on New Years Eve and a three month old baby! He even took the time to explain what he was doing so I can change the tyre myself next time. Cheers Michael.”
“I visit Asda in Southampton alot while of the staff are friendly theres one who sticks out such a lovely personality her name is L she always smiles and makes u feel welcome and when she knows your face she always takes time to come and greet you idk how to make personal recommendations in Asda but if any member of staff deserves to be recognised by the bosses its def el”
“Had a grocery shop delivery and the man was polite, friendly, and helpful, it's a simple service but little things like that go a long way, it was my first grocery delivery from asda as I'd previously been ordering with another company but that driver was grumpy and unfriendly so I no longer shop with them, and I will continue to shop with asda because of the friendly service quick delivery, and more choice.”
“Did my first online shop which was delivered Friday .
The driver was really polite and helpful and brought it all into my kitchen and went through the list of items I had ordered
He took back the smoked salmon which was a replacement for a while salmon and refunded me on the spot .
I did have to go out to the shops to buy the whole salmon which was a pain but on the whole a very pleasant and easy process .
Will defiantly order online again”
“My shopping was delivered on time and the driver was very friendly and brought all my shopping straight to my kitchen door. 1st time online shopping and i will definately be doing it every week!”
“Asda Cambridge- Beehive is fantastic thanks to James the Manager, he is always there, 7am to 7pm! even longer... rushing around as he always goes the extra mile for the customers, rushing around to ensure prompt service and with a smile.!
I hope the Asda Headquarters top management realise how dedicated this manager is and how valuable he is to the Cambridge store! We all shop there because of such dedicated service.”
“My local Asda in Chester have yet again amazed me with there fantastic customer service. I was struggling to find some of the offers I have seen on TV. I approached a lovely lady named Sandra, who walked me to where both of the items were. Nothing was too much trouble. Now that is what I called GREAT Customer service.”
