“I have made a Christmas booking it was done 2 weeks before Christmas everything was paid for and confirmed it was to be delivered on the 31st of December I went away on holiday and on the 30th had a text to say I could update my my account with any other items that I wished at 8 a.m. the next day which was the 31st I had a message to say there has been an error and that no delivery would be made the delivery was supposed to be between 8 a.m. and 9 absolutely fuming as I have anxiety and can't go out to supermarkets,”
“Orderd cliclk collect got booking date time to collect whent to collect no item to colect apart from a leaflet thanking first time use of click collect .asda still took payment Ā£25 for it although didnt recive goods only a leaflet .
Taken a complaint to get money back and a poxy Ā£ 5 apology after 16 miles travelng to colect and back home .
Discusting service .
Item is still on line to buy a week latter .”
“Asda delivery.
Invited by email to amend and add to order up until the day before delivery, so we added a couple of items.
What they donāt tell you is that if you do amend your order they will remove any items that arenāt in stock without telling you they did so., so we ended up numerous short.
They substituted āveganā Items for non-vegan items and the driver forgot to deliver two of the crates.
Substitutes were rejected and not refunded - that took a further three telephone calls to sort out.
I wonāt be using ASDA again....”
“Booked delivery of food, order was cancelled the day it was due 4 hours before our booked slot.
Reason for cancellation was a lack of funds, however we had the correct amount of funds in our account but because ASDA took Ā£0.01p out of our account we were Ā£0.01p short of the full amount.
So our order was cancelled because ASDA were too stupid to realise they had that last 0.01p for some other reason.
Left with no food for the baby and had to walk to the nearest shop (which is 3miles away)”
“Ordered clothes as said would be instore for collection after 1 the next day
Nothing, dont believe a word these muppets tell you. Ordered stuff from Amazon at same time, delivered to my house by 10.30 Asda needs some lessons of them”
“Another mess from asda delivery?
most of the home delivery order were subs and were sent back, had to go shopping to get rest of the correct items and others had short sell by dates.”
“Visited your fostersquare store today had lunch at the cafe the young man who served me was very pleasant excellent customer service .Just sorry I didnāt get his name thought he deserved some recognition it was 11.45 .”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Young lady gave amazing customer service at the Benton Asda, Wallsend, North Tyneside branch. Hope itās ok to say her name is Lisa. She moved from pizza counter to cooked chicken then to fish (cleaning her hands each time I may add) to serve me as there was no one else on latter two counters serving. All the time being so friendly and pleasant, I reckon she deserved a bonus bless her.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“I am very disappointed with the way ASDA reacted to my problem with a faulty toy, a market stall that needed assembling. The pieces were not correct and Customer Services were unable to tell me if the toy was in stock at any other store within a 50 miles radius. When I returned the faulty item to my local ASDA I was told I would have to wait up to a week for a refund. Surely they could organise refunds over the counter in a store. Surely ASDA can find suppliers who can provide the correct goods. Very poor all round. This was a Christmas present for granddaughter. Forced to waste much time finding a similar item elsewhere. Nil stars for this experience.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“I have my shopping delivered every week but for some reason ASDA with a delivery slot but for some reason ASDA think I donāt want shopping next week what is the point of having a delivery slot”
“On the 20/12/19 i went to asda Cannock about 18.30 after shopping i left my bag on the trolly didn't realise till I got home I raced back and saw mac moving trollies he told me that he found it and was at customer service. I went to collect my bag and tried to reward mac but that's not company policy. I found him and thanked him for his kindness and honesty he wished me a happy Xmas which made me cry as this year has been challenging. He is a credit to asda and I would love to reward him.”
“Totally unprofessional. I got stopped by two security men by the exit of asda with loads of people around me. The security men accusing me of stealing straight away by saying they have seen me do it on a camera. I got asked to empty my bag and show them the receipts while everyone was walking past me looking at me and judging me. All that for them to realise I didnāt and I have all of the receipts. I didnāt get a single apology from any of them they just walked off leaving me with my stuff on the floor. Feel absolutely disgusted by their behaviour and will not be returning.”
“Asda your customer service is 5stars I had a online delivery 7 days ago I did not check it just put it away upstairs ,it was our drink order for Christmas .This morning we fetched it down stairs and realized a bottle of Archers was missing .Phoned Asda no problem they said ,issued my refund and have me a Ā£5.00 voucher .Thank you Asda Happy Christmas xx”
