“Asda Langley Mill
I’ve shopped here for years and stock availability is decreasing every week, the shelves are constantly empty on everyday products. I literally spend half the amount every week than what I used to. I consistently have to go to Sainsbury’s for items I can’t get here.”
“I bought a slimline Xmas tree on line from Asda,on taking it out the box I found some of the getached branche lying there,Was told by my local store they couldn’t take it back and gave me a number to call.As this tree is acomplete waste of time,Like an idiot I bought a white one from their store on Ventura Park.Having spent the last 2 ######hours putting it up,Guess what ? the pre lit lights don’t work,So not only do I not have a decent Xmas,to add insult to injury I have to take this 6ft piece of RUBBISH back to (the mad mile)which is Ventura Park!And last But not least I am not a magician and would defy anyone to get this RUBBISH back in its box.NEVER AGAIN WILL I SHOP AT ASDA,But I don’t suppose they will even care or give a damn”
“Always problems with website, been trying to order online shopping all day and site has been down again! Alays 6+ substitutes on every shopping order”
“Delivery never on time always late always substitutes!!!! The worst delivery in UK -asda !!!! The drivers are also rude mostly they can't even find the address and calling you million times b4 they will find !
Horrible”
“Watford Asda
This was the 3rd time I had tried this and the 3rd time no- one was there for me to pick up the order at the allocated time.. Today was a slot 8am to 10am and when I got there at 9am it was still unmanned....At 9.08am I drove to the store to enquire and they were very helpful.
On return to C and C someone was finally there... I had ticked no substitutes which they had ignored... I had paid for bags and they had none so he set off to go back to the store on foot! After a total of waiting 25 mins I left without the bags....
The refund for the substitutes I had asked not to receive was incorrect when I arrived home to find the email so had to phone up........
It is so much easier AND QUICKER to go in to the store to shop.
I will actually never use C and C at Watford ever again.
More importantly I would question as to why no-one is monitoring what is actually going on there as you will lose many customers if this has not already happened. Is there anyone monitoring what time the vans actually arrive??
A shame as Asda is such a great store and this particular service is letting you down in such a very detrimental way.”
“When you go to get items all shelves have empty boxes on have move all the box to find any thing. Manager on chilled just says it's how it is. Asda Queslett gone down hill.”
“Furious! I ordered a George coat 5 days ahead. Website asked me which day I wanted to collect so I put the date in. Went to collect at 11am, not yet delivered, went in again at 2.45 still not delivered. Was told by the shop assistant that orders can come in any time up to 5pm on the requested date! That's ridiculous. If they ask you what date you want it they should have it ready from when the store opens, not 5pm at night! Very shoddy service!”
“Customer services team I called was trying to help but Asda management didn’t give me a choice than cancel my order as the driver rudely refuse to bring me my shopping and ask me to come down stairs to get it,I did explain that I can’t leave my autistic disabled child inatended but the driver didn’t care he even take away the first shopping busket from my hand yelling if you don’t go downstairs take the rest I'm taking It back,my neighbor came out to see what happens as he was lound and rude, I did explain to himAsda already Khow my situation,let me call them ,they will confirm it,but he took my shopping and left yelling.
The manager I talked too seeking help didn’t care ,giving me 2 options to arrange delivery,or I go downstairs take my shopping or I have to cancel my order,I’m still shocked and stressed ,Asda should make it clear that they are unfriendly shop to disable people before they put us in sush situation .
That’s why I’m taking this matter further to everything who it my concern.”
“Disgusted by the way this company’s goes about a few days ago we ordered food for last night and it got cancelled we called up and they gave up a free delivery and the lady was helpful she said we had to reorder so two lots of money have came out of our account and will take weeks to go back in!!! So we reordered our food was meant to come an hour ago we was told it was on the way and got plenty of messages for it to turn around and be cancelled again!!! Fuming is to say the least will NOT be ordered from online Asda again and will be putting it on my social media’s to make people aware!!!”
“Sick to death of “quality checks” on self scan. One swap out on a multi buy item and £60+ of shopping needs every item scanned. Total joke and management don’t care one bit.”
“The staff at south bank Middlesbrough are so friendly and helpful especially Carl on papers and the lady who stock the selves on ladies personal items cannot do enough for us Thankyou”
“For 2 days now I have been trying to order clothes and groceries online. For such a big company, you’d expect a more efficient way to order. There must be something wrong with the website as I’ve tried from 2 different laptops”
“Get it right, for heaven's sake
Why is it that whenever I order online, so many things aren't available? We have a "Superstore" here in Taunton so you'd expect them to stock everything, but no - this week a glaring example to mention but one item - no Hovis Brown Bread!
My wife smokes and we try to order cigarettes via Asda but every single time they pick the wrong ones - this week they're now sending us king size and not superkings, despite my 'no substitutes' setting.
I've been unable to drive for medical reasons but I'm free to do so now and I'm SO pleased. Now I won't have to rely on Asda and put up with what they send or don't send us.”
“ASDA has the worst customer service I…
ASDA has the worst customer service I have ever experienced. They don’t care about customers at all. They have suspended my account for “too many refunds “ despite them messing up my orders time and time again. I never once complained, I happily accepted mistake after mistake. I even received an order covered in spilt milk which required refunds and they stop my account!
The quality of the produce is below standard and the attitude of customer service especially the team based at head office in Leeds is appalling. The confrontational tone in email is way below how a customer should be treated.
I would prefer to give no stars!
I will never shop in an ASDA shop or online again and will be telling everyone how awful they are.
Please Shop in Sainsbury’s/ Aldi or any other supermarket, anything other than ASDA!”
“utter rubbish broadstairs store..always have empty shelves and things on line are not in store..well done for that.Checkouts are slow and god forbid if you get any eye contact from them..awful wont be using again.Wonder if the staff are like this after signing their new contracts..Asda= walmart..rubbish”
“Asda .....you’re a disgrace.
I waited for my order, I received a phone call at 8.02 from the driver who said that he couldn’t find my flat and that I should ring him in 5 minutes- which I did, he didn’t pick up. I rang Asda and Asda notified me that this untruthful driver told them he had delivered but I wasn’t in. My delivery was cancelled, I was fuming! They lady I spoke to on the phone “apologised” and said she would send me a £5 voucher for the bother. She did not. I asked her to cancel the order, she said she would and so I hanged up. She did not cancel my order. So I rang back again where I was met with another lady, I told her I hadn’t received the voucher, she sent it. Then I discussed with her that seeing as my order hadn’t been cancelled I would like the delivery to come the following day between 7-9am in the morning. She said that was fine then she “booked” it and took a SECOND payment. This morning I waited and noticed there was 15 minutes left and though I better check the delivery status.......this lady had booked my delivery for a DIFFERENT day....... you can imagine my thoughts and feelings. I immediately rang back and this third ladies answer was we have no bookings for today can you do click and collect.......what a disgrace and a poor excuse for customer service team department. I still have not recieved my money back....... ASDA you’re a disgrace and no doubt you will shut down soon.
Get your act together get trustworthy and competent staff before you loose the last shreds of respect the public have for you
Do NOT shop online with ASDA. Absolutely RUBBISH”
“Every time I do an online shop so may items unavailable. I don’t get told of unavailable items till hour before delivery due. Being a disabled person online shopping is essential to me. But having 11 items this time missing form a 40 item shop.. Meeting I’m going to have to do another online shop meaning another delivery charge. And don’t have the food it need for several more days. 2 times before also several items missing. Not enough notice to cancel the order. Costing me an extra delivery. Not had this problem with other online food shopping. Being disabled this is a real pain having to do and pay for an extra shop. As ASDA seem unavailable to ever complete an order. Would not mind so much if just 1or 2 items. But 11 items missing form a 40 shop not good”
“We recently placed an online food order to arrive when we got back form our holiday. We had booked the delivery from 8pm - 9pm. It got to 9pm and I hadn't heard anything. I kept checking my phone just to see if there had called me, but nothing. I rang customer service and the person I spoke to was extremely unhelpful and advised me that the driver had called round at 7.45pm and that there had been no answer so they left. I can't believe no one contacted me about this and it was left to me to find out what had happened. I have since contacted asda and haven't been offered any gesture of goodwill and not even an apology. We will stick to Morrisons and Sainsburys who never fail to deliver.”
“FREE next day collection from the nearest store, an e-mail to inform me of the products that they did not have in stock, with suggested substitutes, & when I collected & decided that I didn't want one of the Substitutes, I received an e-mail within 5 minutes to inform me that my refund was being processed. I also received really friendly & understanding service in the store, (ASDA Market Drayton) I really could not fault anything about the timely, professional & FREE service, I'll definately use this service again,”
