“Absolutely disgusting delivery service. Driver was on time but completely useless. Couldn’t work out how to use the keypad to get in to my block of flats and then was incredibly rude to me on the phone when I tried to explain to him how to get in. He then told me I had to come downstairs and retrieve my items at which point I just hung up on him as he was being so rude.
He then called again, my boyfriend answered and was able to successfully explain how to use a keypad to get in. When he finally got to our door he said ‘your girl gave the wrong address’ and then started wining about how he would be in trouble about late deliveries.
I have never received such disgusting delivery service from a company in my entire life. Luckily their customer support team was very helpful when I complained but I will never shop with them again and would encourage anyone to think twice before odering food from asda.”
“Right mate I got a chocolate gateau that serves 5 people I had it last night and it served only 3 people your company is appauling and I want you to give me a gateau That serves 5 people you trash company inabit bro”
“I have made a Christmas booking it was done 2 weeks before Christmas everything was paid for and confirmed it was to be delivered on the 31st of December I went away on holiday and on the 30th had a text to say I could update my my account with any other items that I wished at 8 a.m. the next day which was the 31st I had a message to say there has been an error and that no delivery would be made the delivery was supposed to be between 8 a.m. and 9 absolutely fuming as I have anxiety and can't go out to supermarkets,”
“Orderd cliclk collect got booking date time to collect whent to collect no item to colect apart from a leaflet thanking first time use of click collect .asda still took payment £25 for it although didnt recive goods only a leaflet .
Taken a complaint to get money back and a poxy £ 5 apology after 16 miles travelng to colect and back home .
Discusting service .
Item is still on line to buy a week latter .”
“Asda delivery.
Invited by email to amend and add to order up until the day before delivery, so we added a couple of items.
What they don’t tell you is that if you do amend your order they will remove any items that aren’t in stock without telling you they did so., so we ended up numerous short.
They substituted ‘vegan’ Items for non-vegan items and the driver forgot to deliver two of the crates.
Substitutes were rejected and not refunded - that took a further three telephone calls to sort out.
I won’t be using ASDA again....”
“Booked delivery of food, order was cancelled the day it was due 4 hours before our booked slot.
Reason for cancellation was a lack of funds, however we had the correct amount of funds in our account but because ASDA took £0.01p out of our account we were £0.01p short of the full amount.
So our order was cancelled because ASDA were too stupid to realise they had that last 0.01p for some other reason.
Left with no food for the baby and had to walk to the nearest shop (which is 3miles away)”
“Ordered clothes as said would be instore for collection after 1 the next day
Nothing, dont believe a word these muppets tell you. Ordered stuff from Amazon at same time, delivered to my house by 10.30 Asda needs some lessons of them”
“Another mess from asda delivery?
most of the home delivery order were subs and were sent back, had to go shopping to get rest of the correct items and others had short sell by dates.”
“Visited your fostersquare store today had lunch at the cafe the young man who served me was very pleasant excellent customer service .Just sorry I didn’t get his name thought he deserved some recognition it was 11.45 .”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Christmas Daschund tshirt, Online order.
Would have been a lovely tshirt apart from burn in it and black marks. Not sure how packing staff could not have seen it.”
“Young lady gave amazing customer service at the Benton Asda, Wallsend, North Tyneside branch. Hope it’s ok to say her name is Lisa. She moved from pizza counter to cooked chicken then to fish (cleaning her hands each time I may add) to serve me as there was no one else on latter two counters serving. All the time being so friendly and pleasant, I reckon she deserved a bonus bless her.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“I am very disappointed with the way ASDA reacted to my problem with a faulty toy, a market stall that needed assembling. The pieces were not correct and Customer Services were unable to tell me if the toy was in stock at any other store within a 50 miles radius. When I returned the faulty item to my local ASDA I was told I would have to wait up to a week for a refund. Surely they could organise refunds over the counter in a store. Surely ASDA can find suppliers who can provide the correct goods. Very poor all round. This was a Christmas present for granddaughter. Forced to waste much time finding a similar item elsewhere. Nil stars for this experience.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“Delivery driver wanted ME to help him bring the shopping up to the first floor (I have no lift). He argued and stood there in front of me waiting for me to come.He continued insisting l lived on the 2nd floor (I actually live on the 1st floor and the sign says so
).He had an attitude problem and was angry.He then made 2 trips to bring up the shopping.
Never again Asda,I'm sure other people would do a better job than him.”
“I have my shopping delivered every week but for some reason ASDA with a delivery slot but for some reason ASDA think I don’t want shopping next week what is the point of having a delivery slot”
“On the 20/12/19 i went to asda Cannock about 18.30 after shopping i left my bag on the trolly didn't realise till I got home I raced back and saw mac moving trollies he told me that he found it and was at customer service. I went to collect my bag and tried to reward mac but that's not company policy. I found him and thanked him for his kindness and honesty he wished me a happy Xmas which made me cry as this year has been challenging. He is a credit to asda and I would love to reward him.”
