Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and helpful customer care and fast delivery of goods”

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Posted 8 years ago

Sorry to hear of the issue with your previous seat, hopefully more luck with this one!

Posted 7 years ago

“Would use again, particularly liked the text messages for informing of times of deliver.”

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Posted 10 years ago

Sandy, that's great to hear. We hope you enjoy your new bathroom accessories!

Posted 7 years ago

“Very good service”

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Posted 9 years ago

Perfect, enjoy your new massive shower head! :)

Posted 7 years ago

“Good customer support service from Bathroom Village., always helpful and responded as promised. Very badly let down by the Courier service -took over a week to deliver from date of BV dispatching , failed to deliver when promised and wasted many days waiting in for delivery which simply did not arrive”

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Posted 10 years ago

Linda - thank you for your feedback. It's always important to hear about the courier service as this ultimately is all part of the service we provide. We will look into this matter and hope to improve on it in the future.

Posted 7 years ago

“Quick and easy to use dealt promptly with query on delivery”

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Posted 9 years ago

Len, thanks for the feedback. Miller are top quality products and we're glad you've noticed that too. We hope to see you again soon!

Posted 7 years ago

“Product well wrapped. However, clearly wasn't in stock even though the website indicated it was available. I did get a phone call after a week, to report another week's delay but it still took 3wks to arrive. I would have bought a different product if I'd known.”

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Posted 9 years ago

Just to clarify, we don't claim to hold everything in stock. This is why we give a delivery period of 7 - 10 working days on all orders. Very rarely are these times exceeded. Unfortunately however, it seems on this occasion, that happened to be the case - we'd like to offer you our apologise and hope that the products were worth the wait.

Posted 7 years ago

“Good communication, sadly the courier was a bit rubbish - delivered to wrong house, lied about where they had left parcel (in our porch - neither the house where he delivered to nor our house have a porch!). Bathroom village is good, just need to change the courier they use! Box was excessively large for goods though.”

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Posted 10 years ago

Jo, feedback like this is exceptionally useful and valuable to us. We are always looking to improve our service and will certainly take this on board when reviewing our current courier provider. We hope it didn't cause you too much inconvenience. Thank you, and we hope to see you again.

Posted 7 years ago

“Very quick to repo d”

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Posted 10 years ago

Jane, thank you for your feedback!

Posted 7 years ago

“A bit more communication re: delivery time would have made the communication perfect.”

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Posted 9 years ago

I will pass this feedback onto our delivery team! Thanks for taking the time to leave us a review.

Posted 7 years ago

“Brilliant service, could have done with email acknowledging receipt of order but did get phone call instead. Otherwise brilliant!”

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Posted 7 years ago

Hi Tullie Sorry to hear you didn't get email confirmation we'll look into that, they do sometimes go in the junk/ spam folder, but we always call the following day with update on delivery. Hope to see you again soon.

Posted 7 years ago

“Good website. Relatively slow delivery and I didn't feel very well informed whilst waiting for the order to be confirmed and the delivery to be arranged. Direct communications with the logistics company was okay but no early warning that I would be responsible for unpacking and checking the mirror before the delivery driver could leave was given. As a result, the delivery driver asked me to sign for the package which I did and then on unpacking it, I found minor damage.”

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Posted 8 years ago

Hi there, Thanks for the feedback we do quote 10-14 days for delivery so I hope it was delivered within this time frame for you. We recommend checking all goods when you receive them but do give you 14 days to check over for any damages. Hope the mirrors all fitted and working now!

Posted 7 years ago

“The incorrect tray was delivered with the enclosure. I think this was Merlyn's fault as the label said 900 whereas the tray was 800.”

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Posted 10 years ago

Hi Stephen. Sorry to hear about the mix up. We hope it didn't cause too much inconvenience, and that all of the correct products are now installed and looking great. Thanks for your feedback.

Posted 7 years ago

“Unfortunately item arrived damaged, involved a lot of phone calls to sort delivery or new item and collection of old, which was a drag, but most of the people I spoke to were pretty helpful.”

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Posted 10 years ago

Hi Sinead. Sorry to hear about the damage, and we can only apologise for the inconvenience. We will look into making our returns procedure more streamlined for the future. We hope you're now enjoying your new Aqua Cabinets unit.

Posted 7 years ago

“Delivery periods longer than other suppliers”

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Posted 8 years ago

Hi Roger thanks for your feedback, hope to see you again soon.

Posted 7 years ago

“I had to ring up to ask a query and had to c all a few times before I got through. But when I spoke to someone he was really helpful.”

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Posted 10 years ago

Hi Maureen. Sorry to hear it took you a while to get through - our phone lines are exceptionally busy, but we have made additions to staff to combat this. Glad you found the information supplied helpful, and we hope you're enjoying you new Burlington bathroom goods!

Posted 7 years ago

“Very good overall. Only real issue was that the automatic emails never seemed to arrive in my inbox, which meant I had to call them for assistance. Good value for money.”

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Posted 8 years ago

Hi Mark, Thanks for the feedback we'll be sure to look into the issue with the emails they do sometimes go into the junk folder though.

Posted 7 years ago

“Helpful on phone. Delivery arrangements could have been better. Cracked basin was replaced without fuss.”

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Posted 9 years ago

Hi Catherine. Thanks for your feedback - could you get back in touch in order to elaborate on your comments about delivery? It is important to use that we get every aspect of our business correct, and it would be good to hear where we went wrong so that we can improve on it. We hope you enjoy your new Roper Rhodes unit and do look forward to hearing from you.

Posted 7 years ago

“Lovely products, good quality, delivery very slow”

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Posted 7 years ago

Hi Anita Thanks for the feedback glad your happy with the products! We do quote 10-14 days for delivery so hope they were with you within this time. Thanks

Posted 7 years ago

“Service was very good. Particularly, when I mistakenly ordered one less door knob than I actually needed. After a phone call, I quickly received the extra one. Just one problem, the fixing screw was not supplied. But managed to find one at home.”

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Posted 8 years ago

Hi Thanks for your feedback hope all's working well! See you next time!

Posted 7 years ago

“Service was good”

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Posted 11 years ago

great to hear your Merlyn MStone Tray is being set to good use already. We look forward to seeing you again next time!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews