Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly member of staff called to inform of delivery dates, there after I received text messages of delivery dates. Upon receiving the goods I was very satisfied with the quality of the products.”

Helpful Report

Posted 10 years ago

Thanks for your feedback. It's very good to hear that the products were all you'd thought they'd be. We'll see you next time!

Posted 7 years ago

“Very efficient. Completed order and delivery in timescale agreed.”

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Posted 9 years ago

Thanks for your feedback. Glad to hear you're pleased with your Roper Rhodes illuminated mirror. We hope to see you next time!

Posted 7 years ago

“Prompt response”

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Posted 10 years ago

Thanks for your feedback!

Posted 7 years ago

“Online purchase was easy. The web site indicated 10-14 days delivery, but on completing the purchase it was said the delivery might be much sooner, and I would be given an email with tracking info. I did not get this, and, as we were away from home, delivery was attempted twice by TNT who had to contact me by telephone. Only then was I able to make appropriate arrangements. I think it would be helpful for the web site to indicate that delivery of standard items may be delivered very quickly. This may stop people going away from home thinking delivery will be in 10 or 14 days time! Otherwise the whole process was excellent, and I would recommend this company to friends and family.”

Helpful Report

Posted 8 years ago

Thanks for your feedback, we usually indicate a maximum of 10-14 days to cover us in case of out of stock items or damages, we can see how this could be confusing, so we have updated the wording on our site now! Glad you are happy with everything else, give us a shout if you need anything else.

Posted 7 years ago

“Whilst a prompt service and excellent product, it was disappointing that no consideration was given to the logistics for delivery. To engage a courier with one (woman) driver to deliver a cast iron bath was completely unreasonable. The driver was unable to assist, indicating that the load was too heavy for her to shift. Fortunately, workmen were on site to help but had that not been the case, the delivery would not have been possible. In future, further enquiries should be made when dispatch is being confirmed with the customer.”

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Posted 8 years ago

Thanks for your feedback on the delivery we'll be sure to pass it on to the courier we use who arrange the delivery on our behalf. All deliveries are of a curbside nature and should be arranged beforehand by them. Hope your enjoying your Hampton Bath!

Posted 7 years ago

“First class service from Bathroom Village but let down badly by UKMail delivery service. However a short phone call to BV and the problems were quickly resolved”

Helpful Report

Posted 9 years ago

Thanks for this feedback, I have passed this onto our Logistics Manager to investigate!

Posted 7 years ago

“The company carried out all that they said they would on the website, except I would have appreciated an email to say items had been shipped. Other than that I was very pleased that when I rang with a query I was immediately put through to a very nice man called Mark in dispatch who answered my question thoroughly and quickly.”

Helpful Report

Posted 11 years ago

Thanks for the feedback. We appreciate the comment on shipping updates, this is something we will be looking into! Glad to hear you're happy with your new bathroom.

Posted 7 years ago

“The product and service was fine. It just wasn't what I thought I had ordered. Product has been returned but still awaiting the refund. Refund should have been faster.”

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Posted 10 years ago

thanks for the feedback. I apologise if there was a delay with your refund. We do try and process these as quickly as we can, but do have to wait for any items to returned to us as to ensure they are in a resell-able condition.

Posted 7 years ago

“I think it was good service but it was so long ago that I cannot properly remember sorry.”

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Posted 11 years ago

Thanks for the feedback. Glad you're happy with your Hansgrohe basin mixer!

Posted 7 years ago

“Good.”

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Posted 10 years ago

Thanks for the feedback!

Posted 7 years ago

“Good efficient service.”

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Posted 10 years ago

Thanks for the feedback, Richard! Glad to hear the radiator was a success!

Posted 7 years ago

“Delivered in specified time at a reasonable price.”

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Posted 11 years ago

Thanks for the feed back. Imperial products are top class, and we're glad you're pleased with yours!

Posted 7 years ago

“Took time to arrive (nearly 2 weeks)”

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Posted 8 years ago

Thanks for the comments we do quote 10-14 working days for delivery, but glad all received and your happy with the items.

Posted 7 years ago

“Quality products good prices. delivery service very good.”

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Posted 9 years ago

Thanks Carl. We're glad to hear that your Britton products are looking the part!

Posted 7 years ago

“Ok”

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Posted 11 years ago

Thank you for your feedback. We're glad your happy with your order. However, if you do want to give us a call with regards to the Heritage Dorchester 1 Taphole Basin Mixer, we can see what we can do to help!

Posted 7 years ago

“Didn't realise the waste pipe on the tray would stick out unusually far, meant we couldn't have the shower tray fitted flush with the floor - had to be raised up so doesn't look as good. Would have been handy if that had been pointed out in the information on the website then we could have selected a different product.”

Helpful Report

Posted 11 years ago

Thank you for your comments. You've raised a very good point there. We are now in the process of updating our website to include this information for all of our shower trays - thanks for pointing it out! Finally, it's always great to hear when the service supplied by the delivery company we use goes well. We'll certainly pass that information on to them.

Posted 7 years ago

“Ok no problem with service”

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Posted 11 years ago

Thank you for your comments. If it's not too much trouble, could you let us know in what way this seat didn't compare with the original? We can then relay this information back to Heritage in the hope that this gets improved.

Posted 7 years ago

“Generally happy with the service but toilet seat is substandard, therefore only rated 'Good'”

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Posted 11 years ago

Thank you for the helpful comments. We will be passing your feedback regarding the toilet seat onto Heritage in a hope that this can be improved in the future.

Posted 7 years ago

“Very good prices. Good delivery.”

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Posted 10 years ago

Thank you for the feedback! If you'd like to get in touch with us we will see if we can help you with your toilet seat problem.

Posted 7 years ago

“Polite and prompt service.”

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Posted 11 years ago

Thank you for leaving us some feedback. We're glad you like your new Panache toilet. We'd have to agree with you - high quality and beautifully designed. Great choice!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews