Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 8 years ago

Perfect, enjoy your new massive shower head! :)

Posted 6 years ago

“Easy service and prompt delivery”

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Posted 8 years ago

Awesome, thanks Denise!

Posted 6 years ago

“A bit more communication re: delivery time would have made the communication perfect.”

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Posted 8 years ago

I will pass this feedback onto our delivery team! Thanks for taking the time to leave us a review.

Posted 6 years ago

“Good prices and quality products. They rang to give me the est date of delivery and everything arrived well packed.”

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Posted 8 years ago

We aim to please! Hope you are enjoying your Crosswater products, I bet they look great!

Posted 6 years ago

“First class service from Bathroom Village but let down badly by UKMail delivery service. However a short phone call to BV and the problems were quickly resolved”

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Posted 8 years ago

Thanks for this feedback, I have passed this onto our Logistics Manager to investigate!

Posted 6 years ago

“Prompt service.”

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Posted 8 years ago

Thanks, Peter! We look forward to seeing you again next time.

Posted 6 years ago

“Quick and easy to use dealt promptly with query on delivery”

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Posted 8 years ago

Len, thanks for the feedback. Miller are top quality products and we're glad you've noticed that too. We hope to see you again soon!

Posted 6 years ago

“Efficient service, prompt delivery, good website”

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Posted 8 years ago

We're glad to hear you're pleased with your new Heritage bath wastes!

Posted 6 years ago

“Good range of goods and prompt response to resolving issues.”

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Posted 8 years ago

Thanks for your feedback. We're glad to hear that your replacement item reached you promptly and in great condition. See you again soon!

Posted 6 years ago

“As with the first order we placed with Bathroom Village the delivery was terrible. The first time you gave us compensation for now bad it was. This time I wrote in the notes on the internet order and told the person from Bathroom village who phoned that the courier needs to phone me to arrange a delivery date. They DIDN'T and left a toilet with an 80 year old neighbor (who thankfully didn't mind) but I thought this was a massive ask of a neighbor. Thankfully the driver didn't leave the pallet with him. I see this as the dispatch offices mistake not the drivers as they should have called me as requested.”

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Posted 8 years ago

Thanks for your feedback. We are currently trying to negotiate with other delivery companies in order to eliminate this happening again. We're glad to hear that you'd shop with us again and we'll ensure it's right next time. In the meantime, we'd like to offer our apologies.

Posted 6 years ago

“Helpful on phone. Delivery arrangements could have been better. Cracked basin was replaced without fuss.”

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Posted 8 years ago

Hi Catherine. Thanks for your feedback - could you get back in touch in order to elaborate on your comments about delivery? It is important to use that we get every aspect of our business correct, and it would be good to hear where we went wrong so that we can improve on it. We hope you enjoy your new Roper Rhodes unit and do look forward to hearing from you.

Posted 6 years ago

“Product well wrapped. However, clearly wasn't in stock even though the website indicated it was available. I did get a phone call after a week, to report another week's delay but it still took 3wks to arrive. I would have bought a different product if I'd known.”

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Posted 8 years ago

Just to clarify, we don't claim to hold everything in stock. This is why we give a delivery period of 7 - 10 working days on all orders. Very rarely are these times exceeded. Unfortunately however, it seems on this occasion, that happened to be the case - we'd like to offer you our apologise and hope that the products were worth the wait.

Posted 6 years ago

“Very good - a little longer than thought from web site”

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Posted 8 years ago

Thanks for your feedback. Typically goods take 7 - 10 working days to be delivered to you. If it's anymore than this we do endeavor to let you know. Sorry if this caused you any inconvenience, but we do hope to see you again soon!

Posted 6 years ago

“Taps only arrived today will give feedback when inspected & fitted”

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Posted 8 years ago

Thanks Mr Shaw, we look forward to hearing back from you once you've had your taps fitted!

Posted 6 years ago

“Very pleasant service, helpful and prompt - keen price too! Good communications throughout. I would have said 'excellent' but for one thing - on delivery of the item I found the information about returns (scary stickers on the package etc) a bit daunting & off putting as it gave me the impression I would have difficulty IF I had recd a damaged product in any way and needed to return it. Happily the item was perfect - very well packaged and I am delighted with it. Thanks!!”

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Posted 8 years ago

Thanks for your kind words and feedback. The reason we have our returns information on bright red paper is so that it gets noticed. Previously, we'd found it was getting ignored and we would then have problems later down the line. So, it's there to ensure you get the goods and that any discrepancies get reported back to us so that our customer service team can rectify them as quickly as possible. Once again - thank you. We hope to see you again soon!

Posted 6 years ago

“Very efficient. Completed order and delivery in timescale agreed.”

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Posted 8 years ago

Thanks for your feedback. Glad to hear you're pleased with your Roper Rhodes illuminated mirror. We hope to see you next time!

Posted 6 years ago

“Very good delivery information and communication. Delivery driver however did not want to wait for item inspection. Packing information informed me that he was allocated twenty minutes for inspection but would not stay for even five minutes. Also refused to take away packing pallet and wooden support frame.”

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Posted 8 years ago

Darrin, thank you ever so much for your feedback. You are correct - the driver is allocated a time slot for you to check off the items delivered against those that you've ordered. We will be in touch with the delivery company used in this instance to investigate why this didn't happen, and offer our apologies. We're glad you're pleased with your order and we're sure it will serve you well for many years to come!

Posted 6 years ago

“Quality products good prices. delivery service very good.”

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Posted 8 years ago

Thanks Carl. We're glad to hear that your Britton products are looking the part!

Posted 6 years ago

“Good communication, sadly the courier was a bit rubbish - delivered to wrong house, lied about where they had left parcel (in our porch - neither the house where he delivered to nor our house have a porch!). Bathroom village is good, just need to change the courier they use! Box was excessively large for goods though.”

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Posted 9 years ago

Jo, feedback like this is exceptionally useful and valuable to us. We are always looking to improve our service and will certainly take this on board when reviewing our current courier provider. We hope it didn't cause you too much inconvenience. Thank you, and we hope to see you again.

Posted 6 years ago

“First shower tray arrived damaged and had obviously been put on the pallet damaged. Second tray arrived a week later and was fine. Staff were helpful and sorted damage problem.”

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Posted 9 years ago

Bathroom Village is rated 4.2 based on 861 reviews