Bathroom Village Reviews

Name: Bathroom Village
Address: Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST, Wellington
Rating: 4.21

4.2 Rating 861 Reviews

81 %

of reviewers recommend Bathroom Village

4.2

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 774 6666

Email:

info@bathroomvillage.com

Location:

Bathroom Village Head OfficeWaterloo HouseSylvan RoadBlackdown Business ParkWellingtonSomersetTA21 8ST
Wellington
TA21 8ST

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First shower tray arrived damaged and had obviously been put on the pallet damaged. Second tray arrived a week later and was fine. Staff were helpful and sorted damage problem.”

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Posted 10 years ago

“Sorted out a damaged shower tray no problem”

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Posted 11 years ago

“Cant really remember It was a long long time ago”

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Posted 10 years ago

“arrived within timeframe”

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Posted 8 years ago

You can't go wrong with Miller their the best quality out there for accessories!

Posted 7 years ago

“Was kept informed of their service via phone and email.”

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Posted 8 years ago

You can't go wrong with Miller accessories their one of the best you'll get.

Posted 7 years ago

“Bathroom Village processed my order quickly but I was confused with the generic order confirmation which displays a standard order delivery of two to three weeks as I was promised 2 to 3 days. The order did arrive as promised.”

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Posted 9 years ago

You are right 90% of our stuff usually comes in with 3-5 days however some brands have much slower delivery times, so we have to put the longer date just in case. We are sorry to hear about the valve issue, we are working with Heritage to see if we can stop this happening in the future.

Posted 7 years ago

“The company were helpful and pretty efficient”

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Posted 10 years ago

We're sorry to hear that you're not happy with your item. We will ensure we feedback your comments to the manufacturer.

Posted 7 years ago

“Delivered on specified date”

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Posted 11 years ago

We're glad you're happy with your Heritage Taps. We'll certainly be feeding your comments on the washers back to Heritage!

Posted 7 years ago

“Efficient service, prompt delivery, good website”

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Posted 9 years ago

We're glad to hear you're pleased with your new Heritage bath wastes!

Posted 7 years ago

“Good prices and quality products. They rang to give me the est date of delivery and everything arrived well packed.”

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Posted 9 years ago

We aim to please! Hope you are enjoying your Crosswater products, I bet they look great!

Posted 7 years ago

“I ordered a toilet.....it was delivered.”

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Posted 8 years ago

That's good news glad it was delivered! Hope your enjoying your new loo!

Posted 7 years ago

“Prompt service.”

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Posted 9 years ago

Thanks, Peter! We look forward to seeing you again next time.

Posted 7 years ago

“Taps only arrived today will give feedback when inspected & fitted”

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Posted 9 years ago

Thanks Mr Shaw, we look forward to hearing back from you once you've had your taps fitted!

Posted 7 years ago

“Welcoming showroom and knowledgeable staff who helped me make good choices”

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Posted 10 years ago

Thanks John. Hope your bathroom's now looking fantastic!

Posted 7 years ago

“Efficient and courteous.”

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Posted 10 years ago

Thanks James! We hope your Heritage seat is doing the job!

Posted 7 years ago

“Good on-line service.”

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Posted 10 years ago

Thanks James! We hope you enjoy your new Merlyn products, and we look forward to seeing you next time.

Posted 7 years ago

“Very pleasant service, helpful and prompt - keen price too! Good communications throughout. I would have said 'excellent' but for one thing - on delivery of the item I found the information about returns (scary stickers on the package etc) a bit daunting & off putting as it gave me the impression I would have difficulty IF I had recd a damaged product in any way and needed to return it. Happily the item was perfect - very well packaged and I am delighted with it. Thanks!!”

Helpful Report

Posted 9 years ago

Thanks for your kind words and feedback. The reason we have our returns information on bright red paper is so that it gets noticed. Previously, we'd found it was getting ignored and we would then have problems later down the line. So, it's there to ensure you get the goods and that any discrepancies get reported back to us so that our customer service team can rectify them as quickly as possible. Once again - thank you. We hope to see you again soon!

Posted 7 years ago

“Good range of goods and prompt response to resolving issues.”

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Posted 9 years ago

Thanks for your feedback. We're glad to hear that your replacement item reached you promptly and in great condition. See you again soon!

Posted 7 years ago

“As with the first order we placed with Bathroom Village the delivery was terrible. The first time you gave us compensation for now bad it was. This time I wrote in the notes on the internet order and told the person from Bathroom village who phoned that the courier needs to phone me to arrange a delivery date. They DIDN'T and left a toilet with an 80 year old neighbor (who thankfully didn't mind) but I thought this was a massive ask of a neighbor. Thankfully the driver didn't leave the pallet with him. I see this as the dispatch offices mistake not the drivers as they should have called me as requested.”

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Posted 9 years ago

Thanks for your feedback. We are currently trying to negotiate with other delivery companies in order to eliminate this happening again. We're glad to hear that you'd shop with us again and we'll ensure it's right next time. In the meantime, we'd like to offer our apologies.

Posted 7 years ago

“Very good - a little longer than thought from web site”

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Posted 9 years ago

Thanks for your feedback. Typically goods take 7 - 10 working days to be delivered to you. If it's anymore than this we do endeavor to let you know. Sorry if this caused you any inconvenience, but we do hope to see you again soon!

Posted 7 years ago

Bathroom Village is rated 4.2 based on 861 reviews