“Catawiki just all of a sudden close my seller account without giving me any reason. I email them 3 times and nothing reply. Ask them why they close my seller account, no reply. Ask them when they going to pay for the last payment as the buyer already received the parcel, nothing. All they do is take the money and close seller account. Terrible service.”
“Bought a watch and paid immediately, several weeks ago. Seller is in Spain. Received notification of shipment but tracking number is invalid. Catawiki customer support say they have tried to contact seller but no response. They suggested I contact the seller as well but no option to do so on the mobile app on my phone. Logged into my account on their main website and there is no record of any bids or shipments under my account. Have demanded my money back!”
“Too many bad experiences as a seller.
As a seller I've rarely had such a bad experience. You have no protection at all. catawiki see you as nothing more than a cashpoint to charge very high commission yet offer NO PROTECTION at all when something goes wrong.
My final loss on catawiki is around 200 euros. Why? Because the buyer sent me an incorrect address so the package was lost. Because the address is incorrect the package is uninsured.
catawiki see this is the sellers responsibility so the buyer is refunded.
Tell me in what world this is the sellers fault?”
“Not fair if you cant give them 0 points. I placed a wrong bid much higher then previous bid and what its worth, (as the website also raises to your maximum bid straight away) I contacted them immediately and got a same response, if you bid you have to buy. Crooks, stay away...”
“ik heb gewonnen op kavels, in Januari betaald en verzend gekregen. Een maand geleden had ik kavels gewonnen, maar zag dat het rekeningnummer waarop te betalen anders was dan 2 maanden ervoor.
Ik kon niks daarover vinden via Catawiki, heb daarover meerdere keren gemaild, niks terug ontvangen , alleen dat ik MOET betalen en een mail dat ik niet meer kan bieden.
Ik heb meerdere keren aangegeven dat ik wil betalen .....ik krijg geen gehoor ! Ik kan niemand bellen, ik word 'buiten spel gezet', terwijl ik voorzichtig ben met betalingen ( dit keer een bedrag boven de 500 euro ) , omdat het een ander Duits rekeningnummer is , en geen wijzingen zie via de site.
Mijn ervaring is ......communicatie beneden peil”
“Absolute dreadful customer service . I purchased a selection it Corgi toys which were advertised as genuine , to make matters worse, the so called specialist said “ lovely genuine items from the 60’s” but they were repainted with reproduction boxes. I paid €124 plus a whopping €34 shipping for two fake vehicles. I complained for almost 5 weeks before they offered me €30 Catawiki credit , but when I tried using it , it failed to be recognised at the checkout . An absolute hopeless auction site with dubious sellers . Avoid”
“Bought an item from Holland. Received in 2 weeks but completely different item, not what I paid for. The same day I have done some pictures (item, package, labels), send messages and pictures to the seller and to Catawiki customer services. Wanted to return the item and have my money back. The seller doesn't respond, Catawiki investigated the case another 2 weeks, then they made a decision in seller favour.
What a horrible experience. Avoid this site.”
“there seems to be little control as to the sellers information , the suggested price is a total farce , the watch I purchased is so obviously cheap rubbish which I paid approx £300.00 , the site said up to 550 euro my valuation nearer £50.00 , the leather strap has broken after once worn , the watch has been used although the sticker on the back was still on .Without a photo no one is interested , cannot take this as am nearly blind.Do not use this site as they accept any rubbish. DISGUSTING KEEP AWAY AS PRICES ARE FALSE”
“It is a pity I didn't take take time to find reviews on CataWiki before placing a bid. This is a site where one gets the idea that everything is reputable. There is a picture of an expert. One gets the idea that the products are checked by that expert. After my experience now I would say all fur coat and no knickers.
After my negative experience with CW I asked to speak to that expert. They say I can't. In theory it is possible that the so called experts don't even exist.
I made a bid on a violin which on arrival showed a fatal flaw. The neck is at a wrong angle so it is only playable if an expensive repair gets done. The seller claims ignorance 'selling for a friend' but was knowledgeable enough to not show the flaw on the photographs. This makes the item unfit for purpose. He didn't want to accept a return and CW claims the item was as described.
CW answers calls and emails but to no satisfaction and so far I have not spoken to an expert, but I did notice that they now have a different expert for violins since my purchase in February.
Do not buy with this bunch as pigs in pokes are waiting for you.”
“Beware if you are a seller due to what could be questionable practices. Catawiki takes it on its self to frustrate contracts when it so decides, even though they make it quite clear that there is no contract between anyone and Catawiki, solely between the buyer and seller. Where I come from this is at best sharp practice, if not unlawful. So I would recommend anyone who has suffered a financial loss through Catawiki seizing monies lawfully due to the seller from other sale contracts because of such contract cancellations, to report a possible theft via the Dutch police website.”
“Unfair and ridiculous to sellers which are small and honest. The 'experts' make us reduce our items to pennies in order to approve them. Complaints about shipping costs until we ask for less than it will cost us to ship and be insured. Ridiculous.”
“Catawiki must be a scam i have not received my payment that was paid by Catawiki clients to me but the money after 3 months still not in my account they told me it was sent to an account ending with 6338 this was
not my account number not even close after several correspondence between myself and Catawiki still not resolved over €500 euros”
“total fake. bid on a coin and then spotted that the coin is a fake. Informed the Auction and guess what they said - still buy it if you win and then we will discuss the options. TOTAL JOKE! do not waste your time with these people”
“total fake. bid on a coin and then spotted that the coin is a fake. Informed the Auction and guess what they said - still buy it if you win and then we will discuss the options. TOTAL JOKE! do not waste your time with these people”
“I had my money transferred to an account that was not mine
I have been onto Catawike several times to sort this out but keep telling me that the money has been transferred and nothing they can do at the moment it’s now 3 months since Catawiki got payment from a customer that bought my items
And still I have not got my money”
“As a seller, when you get a buyer that does not take delivery (tracking shows an attempt to deliver) the item eventually gets returned by the shipper and then the poor buyer says he doesn't want to complete the contract and wants it cancelled. Catawiki immediately give in to the buyer and cancel the sale without the seller's express consent, then says the seller is responsible for refunding the cost of shipping and of the sale price. There you have it; if you're a buyer and change your mind, don't answer the door to the delivery man and you will get all your money back, leaving the seller to pick up the tab. WHAT A CON!!!!”
“I have two experience that the sellers do not send the item. It is very difficult to contact catawiki for refund. The first, I made an oversea call which was expensive. The second time, I am still waiting for catawiki response. My order is 12134349. Please help. No confidence in this auction site.”
