“Bought a Chanel skirt in wool for €103,20. Waisted money!
Seller described in good condition with lining that needed replacement.
Once received, the skirt presented:
Tears and multiple holes on the lining, both frontal satin strap damaged probably from a hot iron, wool (material) is in worn-out condition, the hem was teared and overall dirty. Looks like it was found in the dumpster. I’ve send 5 pictures to customer service but they keep saying that is as described and the evidence provided are not enough.
1-Useless Customer Service
2-You shouldn’t allow seller “Ma Petite Armoire” to put that skirt for auction or any other items in similar conditions.
3- Tried to delete my account, but it wouldn’t allowed me.
•Users do not buy items from #mapetitarmoire because she’ll Con you and will not refund you.
Catawiki Is the worst multiuser platform Ever; That’s what’s unique about it!”
“Won an item. Paid within 3 days. €664. The item never arrived. Contacted the seller and they said it’s arriving. catawiki says it’s not their problem. They keep marking the item delivered on the website and asking for an opinion but when you contact them they say it’s not their problem.”
“I tried to sell items on Catawiki, they charge the seller 20% plus VAT of not only the sales price but also the shipping costs, they refuse to let sellers put a reserve on even high end items if things from the same brand have previously sold for less than 200, so they expect you to sell really high end fashion, retailing for 5K or more without a reserve price. Then of course you have to wait until the buyer pays, ship and 2 weeks later (often more) Catawiki will pay you.
As for the expertise of their "experts", forget about that. In all honesty, if you want to get rid of items, I wouldn't sell anything on Catawiki that I wouldn't happily donate to a charity. Catawiki also only allows sellers to charge 2 Euros for packaging, if you want to have good and secure packaging, you naturally pay more. It seems they are eager to rip off buyers and sellers alike.”
“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain.
Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse.
The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy.
If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”
“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain.
Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse.
The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy.
If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”
“No security for buyers. Sellers can change condition regarding shipment during the auction, ie. After you have made your bid.
Catawiki refuser to intervene or control.”
“confusing bidders on their Gemstones lots!!!
no indication of treatment: it means it is not mentioned in the certificate. it may be treated!!!!!
IT IS A PLAY OF WORDS!
GO AWAY FROM THE PLATFORM”
“The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund.
New – As per the definition of new – the items are NOT NEW.
Sealed – fasten or close securely – this is not fastened or closed securely – again the descriptions are false. It has no seal, is not secured securely with a sticker etc.
The fact that they are advertising products as sealed when they are not is against the
Trade Descriptions Act 1968 which prohibits false trade descriptions.
THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE!
DO NOT BUY FROM THIS COMPANY!”
“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.”
“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit.
Buy at your own risk - would not use again.”
“the experts of art are useless..they reject items without reasons and the name of the same artists are always in the auctions.. they are not watching at the quality , tecnique and history of the painter .... italians painters living in italy are the most favourite and you can see their names in every auction .. this shows the mafia behind the website ..italian mafia ! totally a scam.. avoid it !”
“Stay away, don't buy or sell comics with catawiki they are complete buffoons!! No knowledge at all or backgrounds on auctioneers, they won't take items sold buy them. They make up prices and make you jump through hoops. You can never disagree with the auctioneers, they behave like children. No evidence to back up the auctioneers expertise. 90% of the time whatever you buy you will be disappointed, nothing on this website is exclusive. LOOK ELSEWHERE”
