Catawiki Reviews

Name: Catawiki
Rating: 1.31

1.3 Rating 668 Reviews

7 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am new to this site, bought 4 swiss made watches, but after reading the reviews, made sure I paid with a credit card. The item that has turned up, after a description of, " Good working order ," isn't that at all. The description did highlight some marks etc, but the fingers cannot be adjusted and it has just simply stopped, this is 3 hours after receiving it. I have taken it to a high end watch repair shop for inspection and am awaiting thr results and cost for repair, which I won't be paying!! You must realise that NONE of their items for sale, CANNOT be physically examined by any so called expert, just look at the logistics, some items are from as far as Japan!!!! The photo's cannot examine if something is mechanically sound. However, any auction is a risk, this seller knew what he was doing and will get it back, I am protected by the credit card company, DO NOT PAY with any other method, far too risky, I am awaiting the other three items, so watch this space. My experience so far is not good.”

Helpful Report

Posted 6 years ago

“My experience shows that the so-called expert auctioneers have no expertise in their respective fields on many occasions at all. They cannot distinguish real items from fake. Sometimes it seems they have no idea about what they are doing, and their price estimates have nothing to do with the reality. Recently I read an article on smartshoppingschool.com and it correlates with my experience. It shows how unprofessional these "expert" auctioneers are. If you would like to find out more here is the link: https://www.smartshoppingschool.com/catawiki-online-auction-safe-haven-for-fake-jewelry/”

Helpful Report

Posted 6 years ago

“I was checking the price of Gold bullion to buy. If you buy cold coin or bullion from Catawiki you will be paying 25 to 50% MORE than if you bought it from your local gold bullion dealer. THE COMPANY IS FRAUD. Do not buy or sell through this company. Besides they do not operate in the UK. If there are any issues with the buy or sale it would take years to resolve and you have to pay for the legal fees. I BEG OF YOU. Keep out this company. Read the reviews. there are more negative review than positive reviews.”

Helpful Report

Posted 6 years ago

“How can an item sell for £244 one week, the same article the next week for £478 when you can buy it in perfect condition for £40? So of course when I tried to sell the same article all I got was £66. Something very suspicious going on here, I would suggest either fraudulent activity or money laundering comes to mind...”

Helpful Report

Posted 6 years ago

“Experts are not reliable. The main point is that if you are serious you can’t appraise an item on pictures only. The oriental art team is really hopeless. Their knowledge is basic despite some academic titles.”

Helpful Report

Posted 6 years ago

“Terrible firm. Would not recommend buying or selling. Talk a good game, but certainly do not deliver. A combination of the worst elements of an online platfrom such as eBay and traditional auction house, combined with fundamental dishonesty. Many bad reviews already, you really shouldn't use them!”

Helpful Report

Posted 6 years ago

“Outright robbery”

Helpful Report

Posted 6 years ago

“Item tracked (yodel)informed that it had been delivered .then that the itm was returned to seller ,this was confirmed by seller. Informed catawiki of this .CUSTOMER SERVICE A WASTE OF TIME NO HELP AT ALL OUT OF POCKET 98GBP.”

Helpful Report

Posted 6 years ago

“Catawiki: Completely negative experience with… Completely negative experience with Catawiki, I will not buy anything else. I bought a watch and I had to make several attempts: I was receiving confirmation of payment but in reality it was not going through. I tried another way of payment, so I did it through iban. After an initial confirmation, Catawiki informed me that the payment was fine but not clearly identifying the product, although I had followed the instructions. It's not clear, it seems they are rembursing me and I have to do the payment again. Unfortunately, I'm thinking I'm communicating with a pre-written automatic message system and with a no-reply Customer service, totally useless. It seemed answering to my e mail ignoring completely their content. After several days I'm cancelling the purchase and asking for the reimbursement. I hope this, at least works!”

Helpful Report

Posted 6 years ago

“Bid 8 items only received one to date. Keep writing in to Catawiki but no response.”

Helpful Report

Posted 6 years ago

“I have written to their customer support 4 times that I have not received the item a month after payment. Zero response and NOT even acknowledgement.”

Helpful Report

Posted 6 years ago

“Will I get my money back??”

Helpful Report

Posted 6 years ago

“Who are you? I wish I had read the reviews before I made my purchases”

Helpful Report

Posted 6 years ago

“Garbage..... may be cool for buyers.... they always make a good review to Catawiki cause SELLERS are professional people with fast delivery services, as me. But the last one (as seller) es to see and idiot who have NO FUCKING IDEA to tell me that my MEDITERRANEAN CORAL. Another one is to check a SIMPLE BLACK PEARL as an HAITIAN ONE!!!!!! can you imagin what is to tell to THE PROFESSIONAL to change the parameters cause he have no idea about what is he saying that I´m selling? stupid innit?”

Helpful Report

Posted 6 years ago

“1. Slow to pay 2. Cumbersome item for sale acceptance process 3. Boorish "experts" 4. High fees”

Helpful Report

Posted 6 years ago

“They will not help or work with you at all post auction!!! Don’t buy anything from them it’s a huge scam with them not caring about the buyers interest at all!”

Helpful Report

Posted 6 years ago

“As others have mentioned, the sales pitch to get you to list items is very persuasive, with your own account manager etc. Always calling you as to when you will list items. Any problems once listed or with buyers and it's like they never heard of you and just don't want to know. Also they never mentioned that you have to pay the postage out of your own pocket, even though they have been paid the postage. 36 items sold abroad with £13-16 postage is over £540 to payout upfront. Any issues (not received) and they keep the money BUT STILL EXPECT YOU TO PAY THIER COMMISSION!! AND LOOSE OUT ON THE POSTAGE PLUS ALSO THE ITEM!!! Work that one out. £120 item costs me the item+another £12 plus £13 postage and no help from catawiki. Thieves in sheeps clothing.”

Helpful Report

Posted 6 years ago

“Looks really professional but really poor service when things go wrong. Also experts really need to have their credentials checked as they don't seem to know their stuff. Would never use them again for buying or selling If I could give no stars I would. One star is too much. Shocking”

Helpful Report

Posted 6 years ago

“thieves! They forced me to pay € 250 for a shipment they told me I would not have to pay! I paid for them to send me back, because otherwise I could not talk to the seller! And when talking to her they tell me that she is not professional and can not return the money? !!! But what is this??!!!! The order: Nr. 10620077 14. Vintage Industrial Cabinet - metal”