Name: Catawiki
Rating: 1.30

“Brought a clock here broken. Very bad customer service and they only protect the sellers. Not reputable be careful.”

Posted 6 years ago

“Beware Never buy any alcohol on this website again Broken or can not go thru custom You can not get your money back Never be stupid again”

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Posted 6 years ago

“These are idiots and scammers - they steal the money of customers, do not buy there !!!!”

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Posted 6 years ago

“I sold through catawaki two months waiting for money .. Fraud”

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Posted 6 years ago

“I tried to sell items on Catawiki, they charge the seller 20% plus VAT of not only the sales price but also the shipping costs, they refuse to let sellers put a reserve on even high end items if things from the same brand have previously sold for less than 200, so they expect you to sell really high end fashion, retailing for 5K or more without a reserve price. Then of course you have to wait until the buyer pays, ship and 2 weeks later (often more) Catawiki will pay you. As for the expertise of their "experts", forget about that. In all honesty, if you want to get rid of items, I wouldn't sell anything on Catawiki that I wouldn't happily donate to a charity. Catawiki also only allows sellers to charge 2 Euros for packaging, if you want to have good and secure packaging, you naturally pay more. It seems they are eager to rip off buyers and sellers alike.”

Helpful Report

Posted 6 years ago

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

“No security for buyers. Sellers can change condition regarding shipment during the auction, ie. After you have made your bid. Catawiki refuser to intervene or control.”

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Posted 6 years ago

“confusing bidders on their Gemstones lots!!! no indication of treatment: it means it is not mentioned in the certificate. it may be treated!!!!! IT IS A PLAY OF WORDS! GO AWAY FROM THE PLATFORM”

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Posted 6 years ago

“The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund. New – As per the definition of new – the items are NOT NEW. Sealed – fasten or close securely – this is not fastened or closed securely – again the descriptions are false. It has no seal, is not secured securely with a sticker etc. The fact that they are advertising products as sealed when they are not is against the Trade Descriptions Act 1968 which prohibits false trade descriptions. THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE! DO NOT BUY FROM THIS COMPANY!”

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Posted 6 years ago

“Bad Customer service. Dont use!”

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Posted 6 years ago

“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit. Buy at your own risk - would not use again.”

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Posted 6 years ago

“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit. Buy at your own risk - would not use again.”

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Posted 6 years ago

“the experts of art are useless..they reject items without reasons and the name of the same artists are always in the auctions.. they are not watching at the quality , tecnique and history of the painter .... italians painters living in italy are the most favourite and you can see their names in every auction .. this shows the mafia behind the website ..italian mafia ! totally a scam.. avoid it !”

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Posted 6 years ago

“Absolute idiot company clueless and reject all items offered completely pointless”

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Posted 6 years ago

“Stay away, don't buy or sell comics with catawiki they are complete buffoons!! No knowledge at all or backgrounds on auctioneers, they won't take items sold buy them. They make up prices and make you jump through hoops. You can never disagree with the auctioneers, they behave like children. No evidence to back up the auctioneers expertise. 90% of the time whatever you buy you will be disappointed, nothing on this website is exclusive. LOOK ELSEWHERE”

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Posted 6 years ago

“Sellers beware avoid this scammer website!”

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Posted 6 years ago

“What a bunch of useless incompetent brain dead no hopers who only want your money. Never ever use these banditos. Better off putting your money on a three legged donkey in the last race at Blackpool. Have it!”

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Posted 6 years ago

“You thought there is some reassurance when bidding as items are reviewed by “ experts “. However, when antique items arrived, it was a totally fake! Very very straight forward fake item. And then it was the expert review.., I thought the evidence was so obvious. But NO. The expert ‘s expertise blowed my mind... no more Catawiki....what a shame !”

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Posted 6 years ago

“CATAWIKI dont do it. Don't. I won an auction. Paid for the earrings, it never arrived. the answer from Catawiki was too bad! you didn't pick up your earrings now theres nothing they can do!!!!!!! The worst customer ever.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews