Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 691 Reviews

6 %

of reviewers recommend Catawiki

Company Reviews

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Metrics

1.3

Based on 691 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Catawiki 1 star review on 14th January 2025

Cole

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picture came damaged because or was improperly packaged. The seller's offer was to call me with instructions how to fix it myself. I didn't buy a DIY project. I filed a complaint on time, but then got an email from catawiki asking for additional pictures of the damage. I was on vacation, and by the time I got back, their imposed deadline of three days(!). So the whole claim was forfieted. The seller eventually offered me a 20 euro. I didn't even bother responding. This site is actually less reliable than eBay, because you can't even review sellers, and the company does nothing to advocate for buyers. Stay away.”

Helpful Report

Posted 6 years ago

“So , I have bid for an item with a non reserve price . I won the item and the conformation e-mail : ``Hi Dan, Congratulations on winning Mirror (1) - Louis XIV Style - Gilt, Wood! In the end you were the lucky one to place the highest bid! So what happens now? `` then another one in wich i was informed that I HAVE TO ARRANGE THE PICKING : `` Hi Dan, Thank you! Your payment has been successfully received. You can now pick up your order! Please contact the seller to arrange the pickup. After you've picked up your order, the payment will be transferred to the seller. We suggest that you arrange the pickup with the seller as soon as possible to avoid any issues. Order #13780639 `` All good till now , I was sending a message to the seller to arrange the picking and he replied to me as it follows : `` Monsieur, Je vous informe que j'ai annulé la vente de ce miroir étant donné qu'il n'a pas obtenu le prix que j'en attendais. En effet ce miroir à une valeur de 3500 euros alors que Catawiki l'a vendu à 45 euros ce qui est une véritable escroquerie de la part de Catawiki. Donc, je vous prie de demander le remboursement de Catawiki. Cordialement. `` So now we found out that NO RESERVE PRICE CAN BE CANCELED by the seller wich is against CATAWIKI policy . I have called the cusomer care and ask for the clarifications on 9th of august and I got amazed by their reply in wich they said that the order was canceled becouse I did not replied to my emails where they have informed me that the seller cannot arrange the shipment so the transaction can be canceled . `` Amélie (Catawiki) Aug 7, 13:45 CEST Dear Dan, We are sorry to inform you that the seller hasn’t shipped the lot yet. We have tried to work with the seller and asked him several times to ship the lot. Unfortunately the seller doesn’t want to cooperate. Catawiki is an online platform which facilitates transactions between international sellers and buyers. Since the purchase agreement was made directly with the seller we’re not in a position to get the item shipped to you. We apologise for any inconvenience caused. To resolve this matter we suggest to cancel the sale. Of course we won’t charge you any commission fees. If you do not wish to cancel the sale and wish to receive the lot, we recommend you to take legal action against the seller. In this case you will need to contact the seller directly via your Catawiki account whilst logged in by following the steps below: 1. Click your username in the top right hand corner of our website 2. Select ‘My Purchases’ from the drop down menu 3. Your list of lots is displayed, click on the correct lot link to display the order page for that sale 4. Click on the ‘Send Message’ link to message the seller Please let us know before 09/08 if you wish to proceed with the cancellation of the sale. If we do not hear from you we will proceed with the cancellation so that your payment can be refunded. We are still postponing your payment to the seller until further notice. Once again, we apologise for the inconvenience caused by this issue. Please let us know if we can be of any further assistance. Cordialement / Kind regards / Met vriendelijke groet Amélie Service Client Catawiki `` The email has no legal subject of canceling as it was clear from the start that THE SHIPMENT WAS THE BUYER`S DUTY . Me as buyer i did my duty for honoring the payment as my funds were debited from my account . Catawiki kept my funds and still doing it . When I called the customer care service they even did not had the decency to admit that they were tring to confuse me in sending an email with a completely out of the matter subject and then YET blaming me that i did not reply to the e-mail . I passed the phone to my lawyer to have a direct legal discussion and to resume that : 1 . the buyer won an item withhout the reserve price . 2. as per catawiki policy ANY items won without the reserve price has to be sold at that price and CANNOT be cancceled . 3 . the buyer payed the product and catawiki confirmed the payment 4. a clear email has beeen sent from CATAWIKI to stand that the buyer has to arrange the shipment . 5. catawiki DID not use all the matters of comunications to get in contact and solve THEIR issue . They just sent email . This is an abuse of trust and money ! I hope you will realize the agravate errors and solve this issue amicably before acting according to the provisions of the law .”

Helpful Report

Posted 6 years ago

“Item not as described. I’m pretty careful when it comes to photos and descriptions but was sold an item that was supposedly perfect. It wasn’t. The customer service is the worst I have ever come across . I have unsubscribed and advise any one else to do the same. Perhaps they will listen to their customers then. Don’t use this site.”

Helpful Report

Posted 6 years ago

“I collect "original" posters but auctions are full of fakes and modern day reprints. Does no one at Catawiki ever stop to think how there could be so many of the same poster? The same posters keep reappearing such as 1972 Olympics, Lambretta, Rene Gruau, Perrier Amsterdam Zoo and Grapus. But there are loads more. The meaning of original varies between Catawiki, its so called experts and its sellers. For example: "Original" - I just printed it or its a copy of the ORIGINAL or its the Original artwork copied, or I bought the artwork from an on-demand printer and its original. Rene Gruau is a favourite and even the artists Trust does not care. The so called experts can't be and they certainly can not have any integrity. They can't judge values because they never see the item. But they do have every incentive to value highly because the site fees are a percentage. Worst of all, if you are sent a fake Catawiki's customer service is terrible and YOU have to pay to send it back. Why the brand owners do not protect their intellectual property is odd. But then, when they do who will they litigate?”

Helpful Report

Posted 6 years ago

“Please remove planned auctions I am sorry but one of your "experts" took the liberty to google her, not really much of an expertise, is pretty horrendous, so far the estimates were a joke, so I do not want to sell with you anymore, in fact I would rather throw items out than sell with you. I asked your "expert" to remove the items that are only approved but not planned, as I really have no trust in her and the estimates are so horrendous and I really want to leave Catawiki, I am willing to honour everything that is on auction at the moment (not like buyers who have not paid for weeks and I have to wait) there are other far more reliable outlets, with real buyers, I am simply not prepared to deal with"Fleur" or sell my items for nothing. I am totally done with you and will use social media for my experience, I have plenty of screen shots, but just do not list anything anymore, I asked several times. I rather use more reliable outlets, or tbh throw stuff away before selling with you and your blogging experts... Oh and it would be nice if the "experts" would be able to speak English, btw notice the little threat about how you need to suck up to experts to get your lots for the right price, so any of their friends and such, blogger will oblige”

Helpful Report

Posted 6 years ago

“9% commission is not much! BUT wait if anything goes wrong ... they have the worst WORST customer service on the planet earth. to be safe: DONT BUY THERE or like me you will be so sorry. I gave ONE star and that is too too generous!!!!!!!!”

Helpful Report

Posted 6 years ago

“I was a seller on CATAWIKI . Still waitting my money for a month past they closed my account and Steal my money ..... The customer care do not respone e-mail do not solve the problem do not give the money back to you .... BAD SITE .....”

Helpful Report

Posted 6 years ago

“I have been a seller on Catawiki for several months but all of a sudden, they decided to close my account and withhold ALL MY PAYMENTS until all my disputes are closed. And I only had ONE dispute but that was reason enough for them not to pay me anymore and use MY MONEY (2000 euros) as they wish. As a seller you have no chance, they have no understanding, once you sell something you never know if you will receive your payment or not. I see many sellers are unhappy so you should avoid selling your items on Catawiki, they are an organized crime group hidden behind a website.”

Helpful Report

Posted 6 years ago

“AVOID: I cannot stress enough how much you should avoid this auction site at Literally all costs. Fraudulent behaviour, they took £938 from my retired father after he purchased me a watch that was clearly not as described and significantly damaged. CataWiki s aid they’d look into it as they hadn’t released the funds, weeks passed by and they eventually let the money go to the seller. Netherlands based company exploiting customers in europe & further afield.”

Helpful Report

Posted 6 years ago

“Regardless the picture and the obvious, that the skirt belongs in a dumpster, just got an email from customer service saying that they are releasing the payment to the seller. Thieves!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Pile of junk ebay is a million times better, they reject everything you offer”

Helpful Report

Posted 6 years ago

“Bought a Chanel skirt in wool for €103,20. Waisted money! Seller described in good condition with lining that needed replacement. Once received, the skirt presented: Tears and multiple holes on the lining, both frontal satin strap damaged probably from a hot iron, wool (material) is in worn-out condition, the hem was teared and overall dirty. Looks like it was found in the dumpster. I’ve send 5 pictures to customer service but they keep saying that is as described and the evidence provided are not enough. 1-Useless Customer Service 2-You shouldn’t allow seller “Ma Petite Armoire” to put that skirt for auction or any other items in similar conditions. 3- Tried to delete my account, but it wouldn’t allowed me. •Users do not buy items from #mapetitarmoire because she’ll Con you and will not refund you. Catawiki Is the worst multiuser platform Ever; That’s what’s unique about it!”

Helpful Report

Posted 6 years ago

“This guys want to scam money. They wanted to sold an item to a buyer, without confirming with me the final value.”

Helpful Report

Posted 6 years ago

“Won an item. Paid within 3 days. €664. The item never arrived. Contacted the seller and they said it’s arriving. catawiki says it’s not their problem. They keep marking the item delivered on the website and asking for an opinion but when you contact them they say it’s not their problem.”

Helpful Report

Posted 6 years ago

“Brought a clock here broken. Very bad customer service and they only protect the sellers. Not reputable be careful.”

Helpful Report

Posted 6 years ago

“Beware Never buy any alcohol on this website again Broken or can not go thru custom You can not get your money back Never be stupid again”

Helpful Report

Posted 6 years ago

“These are idiots and scammers - they steal the money of customers, do not buy there !!!!”

Helpful Report

Posted 6 years ago

“I sold through catawaki two months waiting for money .. Fraud”

Helpful Report

Posted 6 years ago

“I tried to sell items on Catawiki, they charge the seller 20% plus VAT of not only the sales price but also the shipping costs, they refuse to let sellers put a reserve on even high end items if things from the same brand have previously sold for less than 200, so they expect you to sell really high end fashion, retailing for 5K or more without a reserve price. Then of course you have to wait until the buyer pays, ship and 2 weeks later (often more) Catawiki will pay you. As for the expertise of their "experts", forget about that. In all honesty, if you want to get rid of items, I wouldn't sell anything on Catawiki that I wouldn't happily donate to a charity. Catawiki also only allows sellers to charge 2 Euros for packaging, if you want to have good and secure packaging, you naturally pay more. It seems they are eager to rip off buyers and sellers alike.”

Helpful Report

Posted 6 years ago

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

Catawiki is rated 1.3 based on 691 reviews