Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 691 Reviews

6 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 691 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Catawiki 1 star review on 14th January 2025

Cole

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain. Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse. The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy. If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.”

Helpful Report

Posted 6 years ago

“No security for buyers. Sellers can change condition regarding shipment during the auction, ie. After you have made your bid. Catawiki refuser to intervene or control.”

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Posted 6 years ago

“confusing bidders on their Gemstones lots!!! no indication of treatment: it means it is not mentioned in the certificate. it may be treated!!!!! IT IS A PLAY OF WORDS! GO AWAY FROM THE PLATFORM”

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Posted 6 years ago

“The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund. New – As per the definition of new – the items are NOT NEW. Sealed – fasten or close securely – this is not fastened or closed securely – again the descriptions are false. It has no seal, is not secured securely with a sticker etc. The fact that they are advertising products as sealed when they are not is against the Trade Descriptions Act 1968 which prohibits false trade descriptions. THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE! DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 6 years ago

“Bad Customer service. Dont use!”

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Posted 6 years ago

“Paid $194+ US for a fossil crab. In the picture, the crab has both claws. The specimen I received had one claw broken off, completely. When I received the package, it looked as if a 5 year old packed it and the broken off claw was nowhere in the package. This tells me that the seller KNEW he was not sending what he had portrayed in the picture, because it was NOT broken in transit. Buy at your own risk - would not use again.”

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“the experts of art are useless..they reject items without reasons and the name of the same artists are always in the auctions.. they are not watching at the quality , tecnique and history of the painter .... italians painters living in italy are the most favourite and you can see their names in every auction .. this shows the mafia behind the website ..italian mafia ! totally a scam.. avoid it !”

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Posted 6 years ago

“Absolute idiot company clueless and reject all items offered completely pointless”

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Posted 6 years ago

“Stay away, don't buy or sell comics with catawiki they are complete buffoons!! No knowledge at all or backgrounds on auctioneers, they won't take items sold buy them. They make up prices and make you jump through hoops. You can never disagree with the auctioneers, they behave like children. No evidence to back up the auctioneers expertise. 90% of the time whatever you buy you will be disappointed, nothing on this website is exclusive. LOOK ELSEWHERE”

Helpful Report

Posted 6 years ago

“Sellers beware avoid this scammer website!”

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Posted 6 years ago

“What a bunch of useless incompetent brain dead no hopers who only want your money. Never ever use these banditos. Better off putting your money on a three legged donkey in the last race at Blackpool. Have it!”

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Posted 6 years ago

“You thought there is some reassurance when bidding as items are reviewed by “ experts “. However, when antique items arrived, it was a totally fake! Very very straight forward fake item. And then it was the expert review.., I thought the evidence was so obvious. But NO. The expert ‘s expertise blowed my mind... no more Catawiki....what a shame !”

Helpful Report

Posted 6 years ago

“CATAWIKI dont do it. Don't. I won an auction. Paid for the earrings, it never arrived. the answer from Catawiki was too bad! you didn't pick up your earrings now theres nothing they can do!!!!!!! The worst customer ever.”

Helpful Report

Posted 6 years ago

“Sold me an omega with "rotating bezel". It was glued on. They do not use expert reviews of goods as they imply. Dishonest.”

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Posted 6 years ago

“Catawiki just all of a sudden close my seller account without giving me any reason. I email them 3 times and nothing reply. Ask them why they close my seller account, no reply. Ask them when they going to pay for the last payment as the buyer already received the parcel, nothing. All they do is take the money and close seller account. Terrible service.”

Helpful Report

Posted 6 years ago

“Bought a watch and paid immediately, several weeks ago. Seller is in Spain. Received notification of shipment but tracking number is invalid. Catawiki customer support say they have tried to contact seller but no response. They suggested I contact the seller as well but no option to do so on the mobile app on my phone. Logged into my account on their main website and there is no record of any bids or shipments under my account. Have demanded my money back!”

Helpful Report

Posted 6 years ago

“Too many bad experiences as a seller. As a seller I've rarely had such a bad experience. You have no protection at all. catawiki see you as nothing more than a cashpoint to charge very high commission yet offer NO PROTECTION at all when something goes wrong. My final loss on catawiki is around 200 euros. Why? Because the buyer sent me an incorrect address so the package was lost. Because the address is incorrect the package is uninsured. catawiki see this is the sellers responsibility so the buyer is refunded. Tell me in what world this is the sellers fault?”

Helpful Report

Posted 6 years ago

“Not fair if you cant give them 0 points. I placed a wrong bid much higher then previous bid and what its worth, (as the website also raises to your maximum bid straight away) I contacted them immediately and got a same response, if you bid you have to buy. Crooks, stay away...”

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Posted 6 years ago

“ik heb gewonnen op kavels, in Januari betaald en verzend gekregen. Een maand geleden had ik kavels gewonnen, maar zag dat het rekeningnummer waarop te betalen anders was dan 2 maanden ervoor. Ik kon niks daarover vinden via Catawiki, heb daarover meerdere keren gemaild, niks terug ontvangen , alleen dat ik MOET betalen en een mail dat ik niet meer kan bieden. Ik heb meerdere keren aangegeven dat ik wil betalen .....ik krijg geen gehoor ! Ik kan niemand bellen, ik word 'buiten spel gezet', terwijl ik voorzichtig ben met betalingen ( dit keer een bedrag boven de 500 euro ) , omdat het een ander Duits rekeningnummer is , en geen wijzingen zie via de site. Mijn ervaring is ......communicatie beneden peil”

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Posted 6 years ago

Catawiki is rated 1.3 based on 691 reviews