Name: Catawiki
Rating: 1.30

“A website run by scammers. The 'experts' barely know a thing, make decisions based on PHOTOS and the website asks crazy ammounts of commissioncosts (for buyer and seller)! Helping costumers or sellers? NADA! Stay away!”

Helpful Report

Posted 4 years ago

“The "experts" of the fossil section are unable to identify fake items, and forgeries or cheap reconstructions plague their entire catalog. Species are misidentified, and almost every entry is labelled "museum quality" or some non-sense along those lines. This is to be expected on eBay, but not on a supposedly curated site. The recommended prices are always ludicrous, most of the time over triple the real market value. Not too surprising considering the hefty commissions Catawiki charges. They try to artificially drive up the price. Incidentally the items with jacked-up price estimates tend to be of the same sellers. Interpret that as you will. Shipping fees are absurd. Small items located in a city 100km away which could be shipped insured for 5€ have shipping fees of a minimum of 18€, and frequently into the 30s. Catawiki operates more like a mafia than a curated auction house. Please do not take their curated information by face value. Make sure the price is fair and that the items are authentic.”

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Posted 4 years ago

“Fake items Horrible bidding process Stay away!”

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Posted 4 years ago

“What an experience with Catawiki. Just bad. Send in 3 lots, being postage stamps MNH, full year 1952, it was refused because I asked a minimum price. Another lot with numbers 36 and 37, the experts say that there were doubts about the authenticity. However, bought them through Kaiser, the reference for certificates. Another lot were minerals and this lot was refused without explanation. All lots are sold through 2nd hand and eBay. Costs 0.11 euros per advertisement. Moral of the story: There are so-called pseude experts who are playing lottery. These are probably people who do not know anything about their business. The biggest criticism, however, is the auction cost. Can you imagine that the seller pays more than 15% and the buyer pays almost the same amount. To me this is a pure scam.”

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Posted 4 years ago

“Experts don't know anything and allow fake materials on the site. Then even if the seller is cool (which mine was) catawiki won't get back to buyer or seller to resolve the cancellation of the sale. STAY AWAY.”

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Posted 4 years ago

“Catawiki has expert curators noted for each sale, but they rarely give an opinion. A few cases of this, but one that stands out was an Indian made mother of pearl inlay box that is mass made and you can buy from any shop in India online for 10 euro, but seller had listed as an antique Belgium box from the early 20th century. They suggest a level of expert review by placing the bios of the related experts below the item, but of course only if there is a provided estimate has a review occurred. It is an attempt to add an unconfirmed legitimacy to the claims or value of the item. AND, If you have any issue at all, it is IMPOSSIBLE to reach them!”

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Posted 4 years ago

“If Your chargeback is not accepted by Catawiki---instruct a refund from your card company and back it with a claim under sales of goods act section75...common law... Credit card companies are jointly and severable liable to you and your loss. Do not let these appaling/embarrassing people scam you ---the results in ALL THESE NEGATIVE reviews are criminal...take action for yours and others sake...do not be trated with comptent Remember my wine from the merchant in Lyon Cave Allie called me stupid for buying the wine-5 others bid and my pre-investigation at the Vineyard shows well-kept wine of the make and year sell /drink well up to 20 years older than my purchase.. A Main london dealer stocks it -1986n same year and recommends it...shows the blind ignorance of the dealer...! He should hang his head in shame...last time I looked it was on his retail wine list.(?very strange as in one of his pompous rants he says he only had 1 x 12 case...???)..god help his customers...”

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Posted 4 years ago

“High shipping fees, not reliable experts, seems that the experts put high prices on a list of sellers which is relatives of their own. Fake prices. I have seen fake items or items sold twice with the same photos. No reaction despite my intervention. They accept cheating by not doing anything. Only buy gemstones with a GIA or IGI certificate (which I did). It somewhat saved me from fraud.”

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Posted 4 years ago

“Catawiki experts have their friends, relatives and Top sellers whom their favor. They don't really accept new sellers and they give you no chance. I was trying to sell some genuine sheepskin rugs but they won't allow it, although there are tons of sellers who are selling the exact same thing. But your sheepskins are worth nothing and "they are readily available" while other can sell theirs and everything works fine for them. As a new seller you have no chance of selling your items. There are Top sellers who have 40 necklaces on auction in one week, while you can call yourself lucky if they approve one item on auction per month. You invest all your money in merchandise, merchandise you cannot sell because you are not in the expert's good graces. Lousy experts, lousy customer service, lousy website.”

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Posted 4 years ago

“Use chargeback, via your credit card--if you are being cheated It works and they don't like it..they will close your account--threaten you with legal proceeding....but if you give full details of how you have been defrauded Chargeback will work in your favor!!! They must to recover the funds from the fraudster who they were happy to recomend and issue false experts valuations... RIGHT IS ON YOUR SIDE...GO FOR IT TAKE THEM OUT!!!”

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Posted 4 years ago

“DO NOT USE THIS SITE.. PURCHASED £100s OF SO SAY EXPERTS HIGH VALUE WINE--UNDRINKABLE--NO HELP FROM MERCHANT OR CATAWIKI.. OBTAINED FULL CHARGEBACK VIA VISA CREDIT CARD AFTER RETURNING THE WINE TO THE WINE MERCHANT-WHO SAID IN FEEDBACK I WAS STUPID TO BUY IT.??? WINE EXPERT VALUED IT AT £ZERO..NOTHING.. THEY ARE CROOKS AND SUPPORT FRAUDULENT MERCHANTS. THEY ARE GOING TO TAKE ME TO COURT IF I DO NOT CANCEL THE VISA CHARGEBACK---BRING IT ON !!!! VISA SPENT WITH MBNA EXAMINING THIS CASE AND THEM AND GAVE ME 100% BACKING...TAKE THEM ON- WILL UPDATE...”

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Posted 4 years ago

“Pretty much fat cats overpricing cheap goods and then protecting themselves ! A real example ? I bought a wrought iron garden stand for euros 250. It turned out not to fit where I wanted to use it. I tried to sell it again but was told I was not allowed to put a reserve on it and it was not worth the value. Great site for real quality !”

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Posted 4 years ago

“I have made over 20 purchases with Catawiki recently. There has been an occasional delay and hitch but when I have contacted Catawiki customer support has been excellent with great efficiency and kindness. My experience with them has only been positive.”

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Posted 4 years ago

“catawiki is a real organization, the experts theoretically cannot sell the objects but not practically under other accounts of relatives and friends. it is not explained why the experts Esposito and trevor auctions of minerals .metaphysics etc. always approve everything more than 50 to a seller items being a private individual and to you maximum 2 three it is not about quality are the same items example black opal yours is not approved and that of a seller always "HIGH QUALITY OPAL" esposito and trevor do not know that smoked opal cannot be high quality experts of what? black opals are rare and those who own them certainly certify them. tell them to the experts and then if they are the same objects why to whom do they and others not? is the judgment of the experts unquestionable? or is it a real organization ......... the next review will show you the real cost which at most does not exceed 20 dollars.”

Helpful Report

Posted 4 years ago

“catawiki is a real organization, the experts theoretically cannot sell the objects but not practically under other accounts of relatives and friends. it is not explained why the experts Esposito and trevor auctions of minerals .metaphysics etc. always approve everything more than 50 to a seller items being a private individual and to you maximum 2 three it is not about quality are the same items example black opal yours is not approved and that of a seller always "HIGH QUALITY OPAL" esposito and trevor do not know that smoked opal cannot be high quality experts of what? black opals are rare and those who own them certainly certify them. tell them to the experts and then if they are the same objects why to whom do they and others not? is the judgment of the experts unquestionable? or is it a real organization ......... the next review will show you the real cost which at most does not exceed 20 dollars.”

Helpful Report

Posted 4 years ago

“It is a big scam. Items are sold and appear the best day again...which is odd if it supposed to be antique. Second, while I had bid the highest on one object and the time went to zero....nothing happened except that two minutes were added and other were bidding. I am glad I deleted the App. If I want to buy something nice, I buy it in a shop.”

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Posted 4 years ago

“Absolute bunch of crooks especially so-called auctioneer-tacakiwi. Avoid and stick to honest auctioneers like ebay and the Saleroom. When and not if a problem arises they hang onto your money and refuse to answer emails over weeks. When you legally ask AMEX to oppose the charge, Catawiki immediately and automatically suspends your account still refusing to reply to mails.The question below asks how quickly does Catawiki reply to emails and no option of never so 'over a week' ticked!!AVOID CATAWIKI- interesting that my servers in France refuse me to connect to catawiki.com or .eu with 'access denied' as considered it seems not an acceptable site/service in France. Catawiki started OK but now just wants the cash.”

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Posted 4 years ago

“Bought over 500 pounds worth of wine all corked and undrinkable trying get @ refund what a joke ignore you and hide behind lies donr use this site unless you want to be swindled”

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Posted 4 years ago

“I bought a ring with tanzanite (lot 41497201) and since it's half lockdown I didn't wear it immediately and I'm not a really look well on it when I received it (also I had trust to catawiki and thought that they have checked it). Anyway around 6-7 days after I received it I found a chip on the stone (a little piece on the side was missing) it was 04.11.20. I made photos and wrote to seller but couldn't attache photos on the platform of Catawiki. Seller answered to me that it's an inclusion (I understand what is inclusion and it's not). So I wrote in support with all photos attached. Passed around 4 days and no answer. I wrote again. And than I decided to change my review on catawiki site (I thought it will help to get some attention to my problem). Meanwhile I found on the photo of the lot the same chip but in the description - nothing only excellent condition and on certificate no mark about any damage. From catawiki I received this: In addition, when you contacted us, your picture attachments also cannot be opened (we also see that the seller is mentioning the same issue). Therefore, we are also not able to have your item re-evaluated by our experts. Seeing that this item is not re-evaluated, we also would like to kindly inform you that we have to remove the feedback you left for the seller. So they didn't ask me to send them photos again! But just changed my review from negative to neutral (at least not good!) and I can't change it anymore (by their rules I have 90 days to do so). And the seller put as a response to my review this: I am very sorry that after a month you think otherwise, first a good evaluation and a month a bad evaluation. Since you do not understand precious stones, I explained that natural stones have natural inclusions, that they are not crystals. Explained in the description of the article and in the IGI Certificate of the stone. You hurt serious sellers, more than 4 years selling on Catawiki and 100% good valuation. They said about after a month - first review was from 31.10.20 and second on 09.11.20 so it's the first lie. And than she keep saying that I don't understand stones - maybe but I think even a child can understand the difference between inclusions and a little hole in stone. If you will go to this lot (I wanted to put a link but it's not possible) and make the main photo big you will see it on the left side a little bit under equator of the stone. On this fact not catawiki's support neither seller doesn't answer and by mysterious reason none of my photos is possible to see! And only after bad review on the site support answered me on the second!!! email. What a mystery! I'll never ever suggest anyone to do any sell or buy with this horrible service. The worst of all. And they get 25% fee in total from the buyer and seller! I'm just happy that my experience was not very expensive. No trust to this company of the thiefs. I'm sorry for my english and the expressions but it's so disappointing!”

Catawiki 1 star review on 11th November 2020

Helpful Report

Posted 4 years ago

“Won a Roman coin that could not be shipped to the U.S. due to antiquity laws which were not posted. Made several large purchases prior without any problem. Made my payment but did not hear back concerning a refund from Catawiki after several emails and 2 weeks. In the meantime the seller was very communicative but his hands were tied. I took the initiative to put in a credit card claim. Only then did Catawiki send an email with rude comments and disciplinary action threats. All in all, terrible customer service for the honorable sellers from which I purchased from.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews