Name: Catawiki
Rating: 1.31

“paid for a lot on 21/06/20 including post charge, still not arrived and no wan is doing anything about it.”

Posted 4 years ago

“I have wrote to your company in reference to overcharging my account. So basically, whoever took the money out of my account stole extra. I wrote in again and at this point I will be contacting my bank to dispute the whole charge. And I did take screenshots of the messages sent to your company as well as to the seller so I will receive all of my money back. So happy that I took screenshots of every correspondence with your customer service and seller. Never play games with one who does it better!”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion. I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed. I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral. I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments. so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request. my conclusion is that seller review is a scam, as illustrated.”

Helpful Report

Posted 4 years ago

“Listings are not verified and dont represent the quality and description of the item. I purchased a "new and unused" item that arrived chipped, badly maintained, supposedly marble but was resin. Overall a bad experience. I think the idea behind Catawiki is great, but lacks execution and quality control. Buyers be aware!”

Helpful Report

Posted 4 years ago

“I was asked for a certificate of authenticity to sell a ring worth $ 50. I had to pay $ 60 to get 50. Specialists in crying”

Helpful Report

Posted 4 years ago

“I have been a long term client with Catawiki. Recently I received a paid item damaged. I followed the protocol and contacted the seller and Catawiki for advice, and none has offer any resolution. As a mediator, Catawiki has failed to provide protection to buyers.”

Helpful Report

Posted 4 years ago

“I bought a Breitling Navitimer from Catawiki, what goes forward 5 min every hour. Experts from Catawiki told that's ok. I returned the watch back to the seller, and now i dont have no watch and no money. So dont buy or sell from Catawiki”

Catawiki 1 star review on 18th August 2020

Helpful Report

Posted 4 years ago

“Sellers are treated in a lousy way. Dont sell in Catawiki unless you have some high profile item. Even though, commissions are very high and the service is... none. The so called auction experts decide on items based on a commercial value that is only in their mind, it's not coherent across time and items. It is impossible to obtain a response that is not automated. Lousy service and user experience, no responsibility and only cash in matters.”

Helpful Report

Posted 4 years ago

“Catawiki sent me an email asking if had received my purchase. The same day I received the email, I replied that “no, the item hadn’t been delivered”. Over the next six days, I sent five additional responses telling them that the item wasn’t received. There was no reply from Catawiki until my last message to them stating that the item hadn’t been delivered and I was going to instruct my bank to do a chargeback if they didn’t answer my messages. At that point Catawiki told me they would not assist me and they had given my payment to the seller because I didn’t contact them soon enough. I will not purchase through them again. The item has still not arrived.”

Helpful Report

Posted 4 years ago

“Please do not use this company. Catawiki's biggest seller lost my item (I don't believe it was ever sent as the tracking never changed), but because I didn't contact Catawiki (as per some very small text in a confirmation email), they refuse to refund me. The seller is fully aware of this process and yet tells me to contact Catawiki. I have had good experiences with all but the largest seller on their site, which Catawiki chose to protect. Please do not buy from seller grandscrus.”

Helpful Report

Posted 4 years ago

“Worst customer service ever. Sellers can easy scam you and you dont have a chance to get your money back. Customer Service is not helping you in any way. Be aware of Catwiki!”

Helpful Report

Posted 4 years ago

“Its so difficult to get hold of customer services when something is wrong!!.”

Helpful Report

Posted 4 years ago

“The worst company ever. They don't have any policies to protect buyers when they don't receive their orders. Some sellers are professional scam so the system views the order delivered and send the payment. It would be fine if the sellers are honest but you'll never get your money back whenever they want to scam you. Their customer service also sucks. It would be extremely hard to reach them out though they don't solve problems for you anyways.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. I bought an item from a lunatic who misrepresented it and then threatened me and my family, used profanity and generally ruined my week. Catawiki agreed to refund me AND THEN CHANGED THEIR MIND. Horrible, unprofessional and slow. Why are they still in business?”

Helpful Report

Posted 4 years ago

“Poor experience as a seller, items don't arrive to buyers because of wrong addresses, get's returned and you end up with paying for the shipping fees with no monies received.”

Helpful Report

Posted 4 years ago

“DO NOT USE CATAWIKI They don't have real experts and their estimations are always overpriced. They allow sellers to put misleading information and images so that you buy and then it's impossible to contact them to make a claim. It's a fake business so be aware!”

Helpful Report

Posted 4 years ago

“Aw gosh i wish i checked some reviews before i got involved with them. Sold bottle of champagne just over a month ago. Still waiting for payment. Customer service can't do absolutely nothing. You can't speak to management or financial team... "it's only them on the phone" I've been told when calling for must been 7th time to try to get some sort of confirmation my £120 has been sent. Not amazing amount of money i know but in todays situation it is a lot for me especially as had to send item to Sweden... That was nearly £45. Asked how i can complain and was told the details are on the website. THERE'S NO DETAILS ON HOW TO COMPLAIN at all that i can see. Horrible experience from the begining. It took for ever to get lot approved. When it sold i had to contact seller to let him know it's been ready for collection in depot for days! I was worried it will be sent back... Absolut nightmare”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Catawiki Reviews