Catawiki Reviews

Name: Catawiki
Rating: 1.30

1.3 Rating 686 Reviews

6 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 16th October 2025

Jolie Reuben

Catawiki 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Catawiki 1 star review on 11th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Christabelle

Catawiki 1 star review on 5th April 2025

Jadolala

Catawiki 1 star review on 14th January 2025

Cole

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won a Roman coin that could not be shipped to the U.S. due to antiquity laws which were not posted. Made several large purchases prior without any problem. Made my payment but did not hear back concerning a refund from Catawiki after several emails and 2 weeks. In the meantime the seller was very communicative but his hands were tied. I took the initiative to put in a credit card claim. Only then did Catawiki send an email with rude comments and disciplinary action threats. All in all, terrible customer service for the honorable sellers from which I purchased from.”

Helpful Report

Posted 4 years ago

“Horrible service. Won a beautiful mineral specimen. Paid the seller a lot of money. Item supposedly shipped September 7, the seller sends me a message a few weeks later saying item is lost in the mail and how would I like to handle this. I said refund me in full please. They say that they have issued refund supposedly and that it is up to the auction site to handle it from that point. I have waited an additional 2 weeks for the refund to show up and it hasn’t. Catawiki or the seller closed the message box for the listing so I cannot even contact the seller anymore. I appear to be out a bunch of money and what I purchased is lost. This is my first experience with this website, I cannot afford to flush money down the toilet but that is exactly what happened here. I am extremely sad and frustrated.”

Helpful Report

Posted 4 years ago

“Please resubmit again at the end of next week. This week's auction has been compiled already. Thank you Send again at the end of next week. This week's auction has already been filled out. Thanks for the usual phrase that the expert in this case the MAZZA returns to me since May. For a lemon quartz an answer to which you can not say anything, but you can think that behind the sales there are their gems or those of the usual affiliated sellers. If you notice all the experts on their resume they own an online store or a family jewelry store. Which with a minimum of logic makes one think ..... I know if demented or preprinted. The experts carefully evaluate the objects, an unquestionable judgment but why do the experts always evaluate and insert in the auctions the objects of the same sellers? And your parents always postpone in the queue? The answer is simple and it is confirmed .. This is my question why you always prefer the same sellers. Habitual among other non-professionals? maximum 3 4 approved and sometimes nothing. I remind you that they are the same articles I know where are bought and cost and "quality" reaches you The usual message does not reach 75 euros or does not arouse interest I remind you that I do not sell vegetables. I have been buying gems for more than 15 years I have been passionate about costs, sources and suppliers if you want to give me an expert answer I remind you that maybe in a sense I am more experienced than you .. Be correct. Read the answer it has nothing to do with that what I've said. From italia”

Helpful Report

Posted 4 years ago

“Plenty of fakes in the so called Egyptian antiquities section. Worse, estimations are crazy for the whole benefit of Catawiki. People who are buying djed pillars or wedjat eyes that were produced by hundreds of thousands should be aware that such very common amulets sell for about €100 in any saleroom.”

Helpful Report

Posted 5 years ago

“I have to start this review saying this: DONT TRUST THE "EXPERTS" most of them are nothing compared to an expert. I live in Amsterdam, a city well known for its diamonds trade. Recently I purchased two diamond rings via Catawiki, the "expert" said that the value for both was around 10,000 Euros or 11,700 US dollars. I ended up paying around 2,800 EUR including the shipping and taxes because it came from Israel, It all sounds until here quite ok, the problem is when I went to realize the taxation of the rings the jeweler almost laugh at me telling me that unfortunately, the rings are barely worth and with luck no more than 2,000 EUROS! I wanna make clear that I went to not only one but a few many places, all respectable institutions like Lippens, Gassan or even talked with an expert from The Royal Asscher, if you know Amsterdam for sure you all know this places, again, all of them trustable and 100% professional. To make it clear, DO NOT TRUST CATAWIKI, their experts are mostly nothing and indeed if you click in the small "i" next to the price it says the extimations are aproximate but I am so sorry, from less than 2,000 to 10,000 isn't an aproximation, it is just a cheat. BEWARE of CATAWIKI and their cheats.”

Helpful Report

Posted 5 years ago

“As a seller you have no chance. Their Track & Trace system does not work, it doesn't show that the parcel was picked up by the customer, so the money keeps on getting delayed by 2 weeks over and over again. I called Customer Service, they said they will help me and mark the parcel as "Picked up" but they didn't, they just lied to my face. A month is a very long to wait for your OWN MONEY. They just use this new COVID situation to delay your payments. Shame....”

Helpful Report

Posted 5 years ago

“The feedback system is a joke, negative feedback is removed by Catawiki upon request of thd seller. Feedback is automatically cancelled after 12 months, so anything negative from last year can't be seen. Many sellers have near North Korean style positive ratings of 99,8 %, which is ridiculous. FOR THE LOVE OF GOD STAY AWAY FROM THUS SITE. Too many forgeries.”

Helpful Report

Posted 5 years ago

“Dear Haydn, Thank you for your review. We are sorry to hear that your experience with Catawiki was not the expected one. According to your previous correspondence with our agents, we can see that the lot you have received was conforming to the description advertised and the consumer protection act was not applicable. Please let us know if you have further questions. we will be happy to assist. Thank you for your cooperation. Kind regards , Catawiki The above is their response and is simply lies. Their experts have never viewed the watch. Consumer protection is applicable. They say the seller is not a professional. Anyone who sells over 50 items is in trade and the purchase is covered by the protection. Two basic requirements of the Badges of Trade are Profit Motive the sellers have a reserve price to ensure a profit. The other volume of transactions 50 items is hardly a hobby from an unprofessional. My credit card company will action a refund. Do not buy from Catawiki the will rip you off and clearly decide which part of consumer law suits them. They have failed to prove when the watch was physically seen by their so called experts, Cartier watches come in 3 sizes Ladies, MId (unisex) and Mens. I bought a watch in good faith to be Unisex i.e. Mid size. Despite sending 4 confirmations from jewellers with photos that the watch is a ladies including one on their website they refuse to accept this. Section 75 of the consumer protection clearly covers the purchase. They have no proof that other than photographs they have seen the watch. They further claim the seller is a private seller. I have never met anyone that has numerous watches for sale. They seem to overlook local taxes by the seller. They charged me 20% which is UK VAT not Dutch VAT at 21%. The company is not reputable. They think they are masters of trade yet display the tactics of an inadequate 2nd hand car dealer. Go”

Helpful Report

Posted 5 years ago

“Catawiki has many problems : 1- they will charge 1000 Euros from your card directly before buying . 2- customer service answers after many days , they mention that they take 2 or 3 working days but it is not true 3- and the most important , you are not allowed and you can not contact sellers before you pay everything . you can not ask for details about the item or discuss shipping methods , nothing at all which at the end become problematic for you as a buyer . catawiki is not recommended at all”

Helpful Report

Posted 5 years ago

“Still waiting for the delivery of the object paid month ago...I've asked support to the customer team. The answer was "Unfortunately it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot." How could they pay as the delivery is still pending... really disappointed with their services, no considerations at all for their customer.”

Helpful Report

Posted 5 years ago

“Purchased a very expensive sapphire on Catawiki. The item arrived and the colour of it looked NOTHING like the pictures. I called the customer services team who then asked me to write to them, as the item was of “high value”. So I did. I wrote saying I suspected that the item received was not what was listed and even sent photos. The “customer services gem expert” essentially replied and said they could not do anything about it and the sale could not be cancelled. I contacted the seller who was willing to accept a return, but because Catawiki refused to cancel the sale (they get to keep the auction AND commission fees, making a tidy sum of over €1100 for DOING NOTHING). Never again. Buyer beware. This site is a major con job.”

Helpful Report

Posted 5 years ago

“Everything is wrong with Catawiki in the section Egyptian antiquities. Dozen of fakes sold weekly with no protection for the buyer (worse than eBay). The expert Peter Reynaers does not know anything in Egyptian archaeology: wrong descriptions, wrong periods, crazy estimations for the sole benefit of Catawiki and misleading information for unexperienced collectors. Avoid.”

Helpful Report

Posted 5 years ago

“The "expert" appraisals seem to be way off mark. I recently looked at buying a watch, the expert valued the watch on catawiki at twice the price it was available brand new from numerous retailers. This was a like for like comparison. Have looked at others and this seems to be the case with everything.”

Helpful Report

Posted 5 years ago

“Seller I have completed nearly 2,000 transactions, and the buyer’s favorable comments are about 94% There is only one complaint. Recently, there are more than 50 orders. The buyer has received the goods, but Catawiki has been delayed in paying, about 10,000 Euros. It has been more than 4 months from May to September. I told Catawiki repeatedly. Do not give me a clear payment date, Please reply quickly from catawiki. When can the payment be made? 1 month or 2 months? Don’t let the seller wait forever, please reply”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“They force customers and sellers to sending them personal restricted documents (driving license, medical certificate) for "verification purposes". This is a scam. Shitty company. Please stay away form Catawiki.”

Helpful Report

Posted 5 years ago

“They don’t pay on time. I sold and delivered an item to buyer even wrote positive review as well but I never got paid from Catawiki. 2 months later still no solution they blame it on payment system and having not enough Stuff. It’s is very frustrating and I’m starting to wonder is it even legal?”

Helpful Report

Posted 5 years ago

“I should have looked here first. Catawiki is a scam. I never received my lot. It was supposed to be send again (so not very unique either). Tracking codes didn't work both times. Then weeks later all of a sudden the second one did work, informing me the item was delivered... but in other city all together. Since then... no more news... not from the seller, not from a catawiki... STAY AWAY from them.”

Helpful Report

Posted 5 years ago

“paid for a lot on 21/06/20 including post charge, still not arrived and no wan is doing anything about it.”

Helpful Report

Posted 5 years ago

“I have wrote to your company in reference to overcharging my account. So basically, whoever took the money out of my account stole extra. I wrote in again and at this point I will be contacting my bank to dispute the whole charge. And I did take screenshots of the messages sent to your company as well as to the seller so I will receive all of my money back. So happy that I took screenshots of every correspondence with your customer service and seller. Never play games with one who does it better!”

Helpful Report

Posted 5 years ago

Catawiki is rated 1.3 based on 686 reviews