“Catawiki has many problems :
1- they will charge 1000 Euros from your card directly before buying .
2- customer service answers after many days , they mention that they take 2 or 3 working days but it is not true
3- and the most important , you are not allowed and you can not contact sellers before you pay everything .
you can not ask for details about the item or discuss shipping methods , nothing at all which at the end become problematic for you as a buyer .
catawiki is not recommended at all”
“Still waiting for the delivery of the object paid month ago...I've asked support to the customer team. The answer was "Unfortunately it's not possible for us to fully support you in resolving this case. After delivery we give buyers 3 days to report any issues they might have, so that we can still hold on to their payments. After these three days the payment is released to the seller. As such we want to advise you to reach out to the seller directly in regards to the issues you've experienced with your lot."
How could they pay as the delivery is still pending... really disappointed with their services, no considerations at all for their customer.”
“Purchased a very expensive sapphire on Catawiki. The item arrived and the colour of it looked NOTHING like the pictures. I called the customer services team who then asked me to write to them, as the item was of “high value”. So I did. I wrote saying I suspected that the item received was not what was listed and even sent photos. The “customer services gem expert” essentially replied and said they could not do anything about it and the sale could not be cancelled. I contacted the seller who was willing to accept a return, but because Catawiki refused to cancel the sale (they get to keep the auction AND commission fees, making a tidy sum of over €1100 for DOING NOTHING). Never again. Buyer beware. This site is a major con job.”
“Everything is wrong with Catawiki in the section Egyptian antiquities. Dozen of fakes sold weekly with no protection for the buyer (worse than eBay). The expert Peter Reynaers does not know anything in Egyptian archaeology: wrong descriptions, wrong periods, crazy estimations for the sole benefit of Catawiki and misleading information for unexperienced collectors. Avoid.”
“The "expert" appraisals seem to be way off mark. I recently looked at buying a watch, the expert valued the watch on catawiki at twice the price it was available brand new from numerous retailers. This was a like for like comparison. Have looked at others and this seems to be the case with everything.”
“Seller
I have completed nearly 2,000 transactions, and the buyer’s favorable comments are about 94%
There is only one complaint. Recently, there are more than 50 orders. The buyer has received the goods, but Catawiki has been delayed in paying, about 10,000 Euros. It has been more than 4 months from May to September. I told Catawiki repeatedly. Do not give me a clear payment date,
Please reply quickly from catawiki. When can the payment be made? 1 month or 2 months? Don’t let the seller wait forever,
please reply”
“Seller
I have completed nearly 2,000 transactions, and the buyer’s favorable comments are about 94%
There is only one complaint. Recently, there are more than 50 orders. The buyer has received the goods, but Catawiki has been delayed in paying, about 10,000 Euros. It has been more than 4 months from May to September. I told Catawiki repeatedly. Do not give me a clear payment date,
Please reply quickly from catawiki. When can the payment be made? 1 month or 2 months? Don’t let the seller wait forever,
please reply”
“They force customers and sellers to sending them personal restricted documents (driving license, medical certificate) for "verification purposes". This is a scam. Shitty company. Please stay away form Catawiki.”
“They don’t pay on time.
I sold and delivered an item to buyer even wrote positive review as well but I never got paid from Catawiki. 2 months later still no solution they blame it on payment system and having not enough Stuff.
It’s is very frustrating and I’m starting to wonder is it even legal?”
“I should have looked here first. Catawiki is a scam. I never received my lot. It was supposed to be send again (so not very unique either). Tracking codes didn't work both times. Then weeks later all of a sudden the second one did work, informing me the item was delivered... but in other city all together. Since then... no more news... not from the seller, not from a catawiki... STAY AWAY from them.”
“I have wrote to your company in reference to overcharging my account. So basically, whoever took the money out of my account stole extra. I wrote in again and at this point I will be contacting my bank to dispute the whole charge. And I did take screenshots of the messages sent to your company as well as to the seller so I will receive all of my money back. So happy that I took screenshots of every correspondence with your customer service and seller. Never play games with one who does it better!”
“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion.
I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed.
I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come
today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral.
I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments.
so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request.
my conclusion is that seller review is a scam, as illustrated.”
“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion.
I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed.
I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come
today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral.
I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments.
so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request.
my conclusion is that seller review is a scam, as illustrated.”
“catawiki clearly manipulates reviews and removes negative reviews. i had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. afterwards that are the rules and that is not my discussion.
I kindly contact the seller and the seller agreed to reduce the price of shipment. the 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed.
I kindly contact the seller to discuss this as he promissed me something different. i waited a few weeks for his answer. which did not come
today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral.
I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments.
so before you buy on catawiki : 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request.
my conclusion is that seller review is a scam, as illustrated.”
“Listings are not verified and dont represent the quality and description of the item. I purchased a "new and unused" item that arrived chipped, badly maintained, supposedly marble but was resin. Overall a bad experience. I think the idea behind Catawiki is great, but lacks execution and quality control. Buyers be aware!”
“I have been a long term client with Catawiki. Recently I received a paid item damaged. I followed the protocol and contacted the seller and Catawiki for advice, and none has offer any resolution. As a mediator, Catawiki has failed to provide protection to buyers.”
“I bought a Breitling Navitimer from Catawiki, what goes forward 5 min every hour. Experts from Catawiki told that's ok. I returned the watch back to the seller, and now i dont have no watch and no money. So dont buy or sell from Catawiki”
“Sellers are treated in a lousy way. Dont sell in Catawiki unless you have some high profile item. Even though, commissions are very high and the service is... none.
The so called auction experts decide on items based on a commercial value that is only in their mind, it's not coherent across time and items. It is impossible to obtain a response that is not automated. Lousy service and user experience, no responsibility and only cash in matters.”
