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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
No bad experience, just checking the prices for sandals. Wow, totally ridiculous! Good luck!
Helpful Report
Posted 3 years ago
Purchased 1 pair of shoes very happy, they then sent me an email offering a 30% discount on the same shoes but in brown so i purchased 2 pairs paid for them received thank you email then they cancelled šŸ˜ž and said out of stock, went back online and they are still for sale what a CON ,
Helpful Report
Posted 3 years ago
I ordered a pair of Clark’s Desert Boots (directly from the Clark’s website) that went through on April 19th. A shipping label was created on April 22. It is now May 2 and has still not been picked up for shipping. I’ve called Clark’s several times times and was basically told to ā€œwait longerā€, ā€œthere’s nothing we can doā€¦ā€. I definitely would NOT recommend ordering from Clarks expecting them to arrive in a reasonable time.
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Posted 3 years ago
We have been struggling to find a pair of school shoes that my daughter can fit into, her feet being quite wide and unusually deep for a 7 year old, so when we tasked the wonderful staff in Clarks on the High St in Worcester to search for appropriate shoes, nothing was too much trouble for them. Heather was very patient and must’ve brought out shoes in all the existing types of fits, widths, depths and lengths not to mention styles and we were very impressed with Heather’s knowledge on which types of shoes would be best for my daughter. All the staff were very friendly and extremely professional in manner. Thank you for a fantastic service
Helpful Report
Posted 3 years ago
I was served, today, by Miles in the Solihull branch. He was polite, friendly & really helpful. I tried several pairs of trainer type shoes & ended up buying a pair of Un Maui "trainer's". Unfortunately the branch didn't have my size in the black Orinoco 2 style boots, that I also looked at. He provided the details of the boots & I have ordered them on line, order number ends in 7772. Miles, assistant number 46, was patient & professional. I have been ordering on line but the experience of actually of going into store was such that I will be coming back.
Helpful Report
Posted 3 years ago
Pat, at the Solihull Branch was very helpful to me. It was so nice to have the personal touch. Thank you
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Posted 3 years ago
I returned my shoes almost a year ago with all my purchase and returning receipts but no credit just a run around by their customer service. The shoes were not what I had purchased in the past as a customer for over 20 years and I was disappointed in the product sent by mail. I am sure they don't care about me as 1 lone customer but I WILL NEVER NEVER buy from this website again, I am a very disgruntled customer and I probably still rated them TOO HIGH with 1 staršŸ˜’šŸ˜’šŸ˜’šŸ˜’1/2
Helpful Report
Posted 3 years ago
I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future
Helpful Report
Posted 3 years ago
Kiran served me yesterday, and I was extremely happy with my purchase. She was friendly and knowledgeable and professional.
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Posted 3 years ago
I am a long time Clark’s shoe wearer. I have purchased the same style for 12 years. A new pair about every 4 years. I wear them every day for 8-10 hour office work. Purchased a new pair ā€œunstructuredā€ black leather mens dress shoe, $165. Same shoe as prior for same price. Totally different shoe. Stiff, creaky sole that causes foot/knee pain after a full days wear. Thought it was my imagination at first but appears a production problem. A total downhill slide on quality that presumably has happened in the last 4 years. They may have outsourced production, but you would think they wouldn’t change the materials. Very disappointed. Now I need to find a new go to shoe. Hope the savings were worth it Clark’s…
Helpful Report
Posted 3 years ago
I have ordered 2 pairs of Clarks from QVC, they do not fit, the leather hurts my feet, I have never had problems with clarks before, I think they are cheaply made now, I have heard this from many people that their original size does not fit anymore. I am afraid to order anymore clarks.
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Posted 3 years ago
served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed
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Posted 3 years ago
Ordered shoes about 3 weeks ago. To date no shoes. WHERE ARE THEY?I want my shoes or refund.
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Posted 3 years ago
CHELSEA AND BEN IN TALBOT GREEN CLARKS WERE SO HELPFUL WHEN I WENT THERE THE OTHER DAY , I GOT STYLISH COMFORTABLE SANDALS AND CASUAL FLATS WITH MATCHING BAG THEY EVEN GOT MY SIZE POSTED OUT TO ME
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Posted 3 years ago
Clarks are sadly no longer the quality they used to be, now cheap inferior made in India goods that smell after one evening of wearing new Clarks shoes that cost me £70. Where is there source of goods checking? Staff at the shops just give a generic answer always. Really frustrating, I will never buys Clarks again. My ecco shoes that are 4 years old never smell, why because they are quality goods unlike Clarks.
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Posted 3 years ago
I used to love Clarks shoes and bought them for comfort and quality. My recent purchase of Clarks sandals was a waste of money. Uncomfortable and shoddy manufacturing. No support. Look cheap. Wore them twice and donated them. Just awful. Sad to see how Clarks has changed.
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Posted 3 years ago
Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!
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Posted 3 years ago
I purchased a pair of sandals last year and have barely worn them They are uncomfortable, absorb smell like crazy, and if the get even a tiny bit wet they turn into slippery death traps. I would never buy a pair of your sandals again. I would probably get a better quality shoe at Walmart at a significantly lower price.
Clarks Shoes 1 star review on 20th March 2022 Clarks Shoes 1 star review on 20th March 2022
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Posted 3 years ago
I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite, excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes guys name was JAEDON not sure what the other man was called he was brilliant great customer service
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Posted 3 years ago
Shoes were fitted without growing room. Within 8 weeks the shoes were too small when spoke to a member of the fleet branch was told my daughter feet had grown so was not there problem. £50 for shoes to last 8 weeks. Disgusting
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Posted 3 years ago
Clarks Shoes is rated 2.5 based on 601 reviews