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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Clarks absolutely awful customer services. Ordered and paid for boots. Promised delivery over a week ago. No-one answers the phone, emails don't get answered, chat function doesn't solve the issue. Extremely frustrating. These are a Xmas gift and I have no idea if they will arrive. BUT Clarks took the money for them! Appalling service :-(
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Posted 3 years ago
I purchased a pair of Clark’s desert boots at a DSW in Pasadena, Md. They become extremely slippery when walking on a smooth surface with even the slightest amount of moisture. As a senior citizen I can’t wear them for fear of breaking my hip and I sure can’t donate them. That’s $95.39 I threw away.
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Posted 3 years ago
I made the mistake of ordering Clark's shoes... So I'm begging them to send the shoes, to deliver the shoes, and now Purolator is holding the shoes. LOL, I get the impression Purolator wants to be paid. The response I received was rude and convinced me I'd never deal with this company again.
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Posted 3 years ago
Clark’s with the worst customer service, we have been two months trying to get money back from a gift card that was never active, they never respond emails the calls are in vain, no one gives you a solution, they literally steal your money the clients for them are nothing, they NEVER BUY IN CLARKS. #clarks #clarksusa #costumerservice
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Posted 3 years ago
My kids of bought me three pairs of Clark shoes and everyone of them are the worst shoes I’ve ever had on my feet they’re not comfortable they don’t tie up good they’re literally useless
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Posted 3 years ago
Amazing customer service with Roisin today in Dundrum. Thank you for all your help today and keep up the great work.
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Posted 3 years ago
Terrible customer service. Placed an order went through, then received email that order canceled( no explanation). Phoned to find out why. Was told that they were not sending to Vancouver because of floods. She said to try again on Monday. Not available in my size when I reordered. Emailed customer service for info on stock two days later no response.
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Posted 4 years ago
Lack of customer service....there is currently no way to contact them by phone. The Chat with us Button referred to on their Contact us page is never visable. Emails take 7+ days to get an answer. No returns labels sent with shoes now....Clarks assume we all have printers to print a return label.
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Posted 4 years ago
The boots are badly designed , poorly made and overpriced .
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Posted 4 years ago
Been wearing "Nature" for about about 40 years, they used to be brilliant. If the soles wore out, you sent them back to the factory for a "rebuild". Then they stopped that service, and you had to dump the shoes when the sole was finished. The soles used to really last. The latest pair I bought a couple of years ago, and they are rubbish. the soles have holes and even the leather is cracking. I don't wear them continuously, but rotate them with 3 other pairs. Junk, at £90 a pair!
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Posted 4 years ago
I have bought Clarks for 20 years. 2 bad experiences in a row with quality. Most recent is moccasin slippers for myself and wife. I am a senior. The laces keep coming undone, We step on the laces, and have tripped once. I solved the problem with crazy glue. Clarks are not inexpensive in Canada and the quality is no longer there.
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Posted 4 years ago
I have recently ordered clark sandals through Ajio and I'm unhappy with the product quantity. It's straps pinches the little toe and feel uncomfortable after an hour of wearing. I thought Clark is one of the most comfortable footwear and I've used it for the first time and I'm highly disappointed. I don't recommend this particular product.
Clarks Shoes 1 star review on 18th October 2021
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Posted 4 years ago
Years wearing Clarks and the shoes still look almost new. Some of them for daily use and it is amazing how they look and feel. I would recommend 100 % Obviously, proper use and care are important!
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Posted 4 years ago
Very poor customer service. Any product is only as good as their customer service. Good-by Clarks.
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Posted 4 years ago
Bought my 10 year old son school shoes last April . Last week after only 4 months and 3 weeks wear I noticed Both shoes had split where the lining meets the shoe . There is scarcely any wear on the sole or toes and it is clearly a manufacturing fault . Had his feet measured and he is the same size . Have bought school shoes for years from Clark’s but they insist it is normal wear . I used a different company today
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Posted 4 years ago
My 2-year olds shoes became extremely damaged at the toe after just two days! I emailed Clarks and sent photos but their customer service was appalling. I’ve never had that happen with any of the Start-rite shoes my toddler has worn in the past. Very disappointing and I’ll never purchase from Clarks again due to their customer service.
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Posted 4 years ago
Every pair of Clark’s slip ons fell apart at the seam. They just peeled them right off. Never had a shoe do that and they weren’t cheap either
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Posted 4 years ago
Appalling . Impossible to return items by hermes.request a return label talk to them on their chat system always closed even in stated opening hours. Had to travel 20 miles to use a printer in the end. No complaints phone no. Disgrace.
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Posted 4 years ago
I've been a Clarks customer for years. These were a really really good quality shoe in the past. In the last three years, I'm thinking I have bought about five pair of clogs/mules. The quality has suffered terribly which is why I have bought so many in three years. My shoes have fallen apart at the sole/heel. The material has either come untucked from the sole at the heel or the latest pair of Sillian have collapsed at the back heel. I am currently searching for another shoe. Don't waste your money on Clarks.
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Posted 4 years ago
Ordered school shoes to collect as I just had an operation, although they were instore, I couldn’t collect my order until 3 days later after school started. So I went to the shop and bought the shoes and requested a refund on my order, staff said I had to do it online . There was no option to request a refund online. I called the shop they said they couldn’t help it was all online. So I filled out a customer complaint form online which told me to wait 14 days. A week later no one in the shop can help I never had the shoes can’t get hold of customer Service don’t know how to get my £50 back. AVOID No longer any customer service!!
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Posted 4 years ago
Clarks Shoes is rated 2.4 based on 606 reviews