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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Girls black patent lace up school shoe, less than 2 months wear and they became unwearable. MAKE SURE YOU KEEP YOUR RECEIPTS AS 'NO RECEIPT' NOT INTERESTED. Am reliably informed Clarks are aware of this problem with this particular shoe. Sent photos to Clarks to show how bad the problem is, but still no help.
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Posted 4 years ago
Great quality shoes just not happy paying hundreds of pounds to try them on .,it’s a strange policy having little stock getting customer to pay upfront to try on a size needing to be ordered in pressuring the customer then to accept having gone through the hassle of ordering .
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Posted 4 years ago
Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.
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Posted 4 years ago
Excellent service from Geraldine and ciaran at forest side Belfast will definitely be back Thankyou
Clarks Shoes 5 star review on 30th April 2021 Clarks Shoes 5 star review on 30th April 2021
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Rushden Lakes - Avoid at all cost. Ridiculous ticket / appointment system that leaves you waiting for over an hour. Staff are rude and probably over worked for the number of customers. Will think twice about going here again. Why oh why did they close the Wellingborough store!
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Posted 4 years ago
Always have bought Clarks shoes for my daughter's school shoes. This recent pair were terrible. As soon as she started to wear them they let in water so her feet were soaked. This never happened before. Poor quality and expensive shoes. And they won't refund me. Don't bother.
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Posted 4 years ago
Great quality shoes. Just shame about the sky high price of school shoes. Easy refunds during lockdown
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Posted 4 years ago
I purchased a pair of dessert boots and loved them...until the entire sole came off one of them. Then, Clark ignored 4 attempts to contact them about it. $150 for a pair of shoes and they come apart, shouldn't happen. I had only worn the shoes maybe 20 times and very little outside.
Clarks Shoes 1 star review on 18th March 2021 Clarks Shoes 1 star review on 18th March 2021
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Posted 4 years ago
The rubber soles of my shoes literally disintegrated. Clarks told me that their shoes were expected to last no more than 3-5 years and it was not unusual for them to fall apart when they were older than that. Clarks told me I was out of luck and they would not stand behind their product. Terrible product, terrible customer service.
Clarks Shoes 1 star review on 8th February 2021
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Posted 4 years ago
I have been looking for a pair of leather boots against my better judgement online because of the pandemic and finally found a pair that I like the looks of on the Clark website. I have never ordered shoes/boots online before but the free shipping and returns made me try. My boots arrived in 4 days and were an absolute perfect fit. The leather is gorgeous and flex for perfect comfort. The boots I got had a lace up front and a side buckle with an inside zipper. I did have to adjust the laces so as to loosen them up. They are perfectly true to size. I would recommend Clark boots for style and comfort. I hope they last because they are wonderful.
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Posted 4 years ago
I bought a pair of house shoes (slippers with rubber sole) they didn't last. when I contacted Clark they failed to respond. Poor quality, Poor Service. Letting all my friends know to avoid this company as they no longer care about their customers.
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Posted 4 years ago
My cloudsteppers are peeling after wearing them once
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Posted 4 years ago
I purchased some shoes in late October as a Christmas gift. They were not opened until December. When I went to return them, with my receipt, they told me it was beyond the 60 day period, and the only thing they were willing to do was refund the lowest price they are currently selling at now, in the form of a store credit. Even though I had my receipt.
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Posted 4 years ago
I use to buy Clark shoes all the time. I have some that I have had for several years. I had two pair that have been worn a very few times. The first pair tore up within two years. I wore a pair today which had been worn about 4 or 5 times. The side tore off the sole. After a thorough check of the shoe, it looked like it wasn't stitched, but glued. They no longer make good shoes. It seems like they worry more about quantity and not quality. I will not be purchasing any more of their shoes.
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Posted 4 years ago
Despicable company; DO NOT USE as cannot be trusted. Clarks REFUSED to give me a refund on shoes returned over a MONTH ago. They failed to respond to a string of e mails despite saying they would, REFUSED to process formal complaints contravening good practise and consumer law, and REFUSED to give refund, also contravening the Consumer Rights Act 2015. They IGNORED e mails for weeks the told lies, so I have raised a dispute with my bank and have complained to Consumer Advice and Trading Standards. DO NOT use these charlatans, who act illegally and rip customers off.
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Posted 4 years ago
numerous… I tried contact Clarks on numerous occasions still waiting on a order I made. Poor service. I tried ringing was in a queue for over 20 mins and eventually hung up on call. Terrible service. I have since made contact after few attempts. I was told that my order has not been processed and been offered a refund which could take waiting time up to 14 days. Which is disgraceful. Don't know what to do? Money was taken for order quickly. But very slow on help/advise/refund. Told I aint going get my order. How long will I have to wait for refund? Was told if I wasn't to get refund after 14 days call back in new year year 🤔
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Posted 4 years ago
I was using Clark shoes last 28 years and they were making good quality shoes ,Clark is not trustworthy any more they have started to make cheep and rubbish stuff , when you make complaint they refuse to resolve , quality is rubbish don’t trust them any more ,
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Posted 4 years ago
Waited for almost a month for a refund. Finally called and was 18th in line to talk to customer service. Waited an hour and a half on phone. I will say representative was very nice though. Finally got my $ back after a day. Don’t think their quality is as good as usual. Won’t order online again.
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Posted 4 years ago
Clarks Shoes is rated 2.5 based on 601 reviews