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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
They shipped the wrong size. There is no branding on the shoe or size. Here is what they replied. Thanks for your email and purchase in our store. Since the dimensions are manually measured by us, there will inevitably be some errors, which are unavoidable. I had shipped out to you according to the size you placed the order. Maybe you can give this product to your relatives or friends. But not the quality problem we couldn't apply for the refund to you, we could apply for the highest discount code at 15% for you, is it ok? And if you return it, you need to pay the shipping cost to China, it needs about a month to solve. This is a long waiting process. So we suggest that you could accept the discount code.
Helpful Report
Posted 4 years ago
I purchased a pair men's shoes. Inside the tongue it said leather uppers remainder manmade. The exterior of the tongue starting peeling off ( it was not leather only fake leather ) Shoes retailed for $74.99. Clarks won't replace. I'll never purchase Clarks again.
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Posted 4 years ago
I bought two pairs of shoes from Clark’s outlet in Dpark at Tsuen Wan Hong Kong. I liked it very much as they were very comfortable however within a month one of the pair’s sole was out. Even the leather on it started degrading. It kind of just disintegrated. I wonder how that can happen when you buy a quality leather product from Clark’s. And when I approached the store for an exchange they were very uncooperative and said it has to be exchanged within 7 days. Seriously !! The sales girl would not even talk to me. She simply said we can’t do it.
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Posted 4 years ago
I bought my daughter the foxing print mermaid shoes one month ago and the side of the shoe has completely broken away. My daughter has hardly worn them! I am so dissapointed, they are terrible quality, shocking in fact. I contacted Clarks to report the issue, and despite purchasing them online I was told I would have to take the shoes into a store to resolve!! I bought online because Clarks closed my local store, and I don't feel confident visiting a store in the pandemic! My nearest store is now a 45 min train journey and a long walk as I don't drive, It will cost me expensive train fair and am not vaccinated against covid yet! So I wont be able to return these faulty shoes that I bought ONLINE. Clarks used to be the place to go for kids shoes, but seems they are now cheap, tacky poor quality and have terrible customer service too, but still with an expensive price tag. I wont be buying Clarks for my daughter again. An absolutely shameful policy that denies customers their right to return a faulty product, in making returning as difficult as possible! I would also like to add that Clarks would not allow me to post this review on their website!! So unbelievabally shocking, I will never buy from Clarks again.
Clarks Shoes 1 star review on 9th June 2021
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Posted 4 years ago
Purchased clarkes Bradley vibe sz 13w SUPER COMFORTABLE! Thanks
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Posted 4 years ago
Girls black patent lace up school shoe, less than 2 months wear and they became unwearable. MAKE SURE YOU KEEP YOUR RECEIPTS AS 'NO RECEIPT' NOT INTERESTED. Am reliably informed Clarks are aware of this problem with this particular shoe. Sent photos to Clarks to show how bad the problem is, but still no help.
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Posted 4 years ago
Great quality shoes just not happy paying hundreds of pounds to try them on .,it’s a strange policy having little stock getting customer to pay upfront to try on a size needing to be ordered in pressuring the customer then to accept having gone through the hassle of ordering .
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Posted 4 years ago
Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.
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Posted 4 years ago
Excellent service from Geraldine and ciaran at forest side Belfast will definitely be back Thankyou
Clarks Shoes 5 star review on 30th April 2021 Clarks Shoes 5 star review on 30th April 2021
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Rushden Lakes - Avoid at all cost. Ridiculous ticket / appointment system that leaves you waiting for over an hour. Staff are rude and probably over worked for the number of customers. Will think twice about going here again. Why oh why did they close the Wellingborough store!
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Posted 4 years ago
Always have bought Clarks shoes for my daughter's school shoes. This recent pair were terrible. As soon as she started to wear them they let in water so her feet were soaked. This never happened before. Poor quality and expensive shoes. And they won't refund me. Don't bother.
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Posted 4 years ago
Great quality shoes. Just shame about the sky high price of school shoes. Easy refunds during lockdown
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Posted 4 years ago
I purchased a pair of dessert boots and loved them...until the entire sole came off one of them. Then, Clark ignored 4 attempts to contact them about it. $150 for a pair of shoes and they come apart, shouldn't happen. I had only worn the shoes maybe 20 times and very little outside.
Clarks Shoes 1 star review on 18th March 2021 Clarks Shoes 1 star review on 18th March 2021
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Posted 4 years ago
The rubber soles of my shoes literally disintegrated. Clarks told me that their shoes were expected to last no more than 3-5 years and it was not unusual for them to fall apart when they were older than that. Clarks told me I was out of luck and they would not stand behind their product. Terrible product, terrible customer service.
Clarks Shoes 1 star review on 8th February 2021
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Posted 4 years ago
I have been looking for a pair of leather boots against my better judgement online because of the pandemic and finally found a pair that I like the looks of on the Clark website. I have never ordered shoes/boots online before but the free shipping and returns made me try. My boots arrived in 4 days and were an absolute perfect fit. The leather is gorgeous and flex for perfect comfort. The boots I got had a lace up front and a side buckle with an inside zipper. I did have to adjust the laces so as to loosen them up. They are perfectly true to size. I would recommend Clark boots for style and comfort. I hope they last because they are wonderful.
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Posted 4 years ago
I bought a pair of house shoes (slippers with rubber sole) they didn't last. when I contacted Clark they failed to respond. Poor quality, Poor Service. Letting all my friends know to avoid this company as they no longer care about their customers.
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Posted 4 years ago
My cloudsteppers are peeling after wearing them once
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Posted 4 years ago
I purchased some shoes in late October as a Christmas gift. They were not opened until December. When I went to return them, with my receipt, they told me it was beyond the 60 day period, and the only thing they were willing to do was refund the lowest price they are currently selling at now, in the form of a store credit. Even though I had my receipt.
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Posted 4 years ago
Clarks Shoes is rated 2.4 based on 606 reviews