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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Good customer service in Preston Lancashire. Assistant Rachel was very polite, helpful and professional. Thank you, Astra
Helpful Report
Posted 4 years ago
DO NOT USE this appalling company. They REFUSE to give refunds on returned items so contravene consumer law; I am raising a dispute with my bank accordingly. They REFUSE to process FORMAL COMPLANTS so contravene consumer law, so I am raising a complaint with Consumer agencies. They DO NOT ANSWER repeated enquiries including REFUSING to process formal complaints. I returned a pair of shoes - unworn - by Special Delivery on 9 Nov. Clarks received them on 11 Nov at 12.54 and signed for them, ie they have had the returned shoes almost ONE MONTH. NO refund has been received, and I had NO response from Clarks until 3 Dec., NOTHING since, NO refund and NO rrsponse to the formal complaint. DO NOT USE this company as they cannot be trusted and contravene consumer law. I will never use them again.
Helpful Report
Posted 4 years ago
Recently bought my first pair of Clark shoes, even though they are priced significantly higher than I normally pay for shoes. I find the shoes to be comfortable. But, within a month the shoelaces were disintegrating. I contacted Clarks Customer Service and was ignored. They never replied to my email. I will never but from Clarks again.
Helpful Report
Posted 4 years ago
I used to wear Clarks years ago and thought I would give them another try recently. I purchased a pair of loafers; I could not believe the change in quality over the last 10 years. They were the poorest quality shoe I have ever experienced! I returned them and will never purchase another pair.
Helpful Report
Posted 4 years ago
People keep buying Clark’s shoes and boots because they used to be high quality years ago and they are more expensive. They used to be made in Ireland I believe but now they are made in China with shoddy materials and inferior workmanship. I own Clark’s boots made 10 years ago and still wear them. I also bought several pairs of Clark’s sandals in the last couple of years they are horrible. Poor materials, plastic parts and uncomfortable. I gave them away. Clark’s isn’t what they used to be.
Helpful Report
Posted 4 years ago
The quality of the sole is not 100% rubber it feels like % is plastic and rubber mixed not comfortable at all
Helpful Report
Posted 4 years ago
After having a pair of the leather desert boots for a year, 6 of those months not even wearing them, the soles came apart from the shoe. I emailed customer service and sent pictures and was offered 50% off....thanks but no thanks. If you can’t stand by your product then I will never buy from you again and will be sure to tell others that I know who buy Clark’s.
Helpful Report
Posted 4 years ago
Avoid avoid !!!!!!! Please please please DO NOT ORDER FROM THEM YOU WILL LOSE MONEY!! Jessica - absolute misleading woman, lied to me through the whole chat to get rid of me. Amey- so called ‘ manager’ just decided to close chat on me as she couldn’t be arsed to help me.
Helpful Report
Posted 4 years ago
I have just returned the THIRD pair of Clark shoes. Quality has changed to poor. Sizing has changed to 'who knows what' you're going to receive when you place the order. I am looking for a new brand after wearing Clarks for years.
Helpful Report
Posted 4 years ago
Don't ever buy from clarks web onlune they have worst services Return and refund
Helpful Report
Posted 4 years ago
My daughter bought some shoes after the assistant got her little toddlers feet measured . She said she was a 61/2 she is actually a 51/2 now we know that . She was sold a full size bigger than she is . She is thumping her feet falling over and shoes slipping off how dangerous . We can’t let her walk alone can’t take her out of her buggy . I have done an online chat today . I was told just go back to the store and she told me tell your daughter to check the fitting and sizing herself . Really ????. My husband was not happy he said so if you pay for a service then You the customer have to do the job again to check . What a rediculuse reply
Helpful Report
Posted 4 years ago
Before this point I was a huge fan of Clarks and would have recommended their shoe openly. I own many pairs of their shoes, and had never had an issue until this point. I received these as a gift and the sizing was a bit too big. This felt like a normal thing to happen and I thought it would be an easy thing to fix. I attempted to go through the return process and I kept (and continue to keep) receiving a stock reply. It has been at least a month and I have gotten to the point where I will never shop this brand again. No matter what I do, I cannot find a way to simply exchange for a smaller size. I have even messaged their individual stores and they will not give me a real answer. I will never shop here again or recommend this brand. I am at a loss for why a brand would treat a customer this way and am just stuck with a misfitting shoe for no reason other than horrible customer service.
Helpful Report
Posted 4 years ago
DO NOT ORDER SANDALS FROM CLARKS! They are not sized correctly. I have a very narrow foot and their medium was too narrow. I wear a size nine and my heal was hanging off the back of the shoe. Returning them for a refund is a huge pain in the ass. The sandals looked like they had already been worn.
Helpful Report
Posted 4 years ago
Worst customer service I have received recently, really not what I expected from what is supposed to be a trusted brand. I called up twice to get an issue with my online account fixed and just got told 'IT team need to fix it' No ETA, no chance to speak to anyone else. I have credit on my account that I cannot use so I have to pay to shop elsewhere when I could have bought my daughters shoes for free. The persons I spoke to was really not willing to do anything else but 'email IT team' to try and help me out and was quite rude about it.
Helpful Report
Posted 5 years ago
Hi I am really disappointed and unhappy with the service I have been given today both on-line and in-store. I booked a appointment at Long Eaton branch for my daughter today she was measuring at one foot 13.5 and the other a size 1. The store had NO SHOES IN HER SIZE!!! the assistant brought out a 1 and a1/2 the only pair she had tried them in my daughter and said they for perfectly !! How can they got perfect when she has just been measured for a completely different size??? My daughter Dias they were too big!!.She was very disgruntled when I said I would not be buying them and walked off! Customer service terrible she said “ I shouldn’t have waited until the last minute to but shoes!!!!. My daughter has her heart set in a certain pair so I decided to buy them on-line and in my rush I ordered the wrong size and to make matters worse I ordered next day delivery! I rang customer services straight away to ask if they could amend the order to be told no! But she would try to cancel them! I explained that I had spent my last £50 buying these and my daughter could well be going to school with no shoes next week!. Well guess what they haven’t been cancelled so They are going to arrive tomorrow! So I have to send back wait for my money and then re-order!. Why couldn’t they just be amended? Surely I’m not he only one who had done this??. The customer service is absolutely terrible!! This is not the first time I have had problems with Clark’s and I do not think I’ll be returning to shop with you any time soon! Sharon Scanlon
Helpful Report
Posted 5 years ago
Clarks have let me down after being a loyal customer since childhood. I don't mind paying for nice things, but recently their quality has reduced significantly. I bought some boots. Sole looked like blocks of solid rubber. They were hollow....about a 2mm thick base, so within a short time they'd worn through and let the water in. They cost £100. They looked "as new" on top when they went in the bin. The soles are split on a pair of leather trainers I've only been wearing since March, mostly in the house! They weren't interested in the first issue, said "wear and tear". They still use those soles, I looked at the weekend. Sadly I think I have bought my last pair of Clarkes shoes. They used to last forever, now you're looking at three months. Shame.
Helpful Report
Posted 5 years ago
Estimated delivery was August 2nd. Today is August 5th and I am now told to allow 3 more BUSINESS days for delivery. Love the products but not reliable for delivery.
Helpful Report
Posted 5 years ago
I ordered my shoes for a very important date. Was told shoes would arrive on July 29th 5-8 business days. As of Aug 1 the 8th day, the shoes have not arrived. Fed-x is now saying Monday the 3rd. That is past the date I am leaving for my event. I realize Clark's can not control Fed-x. However they guaranteed delivery! Fed-x will not redirect with out Clark's and they are not reachable on the weekend. There web site in very hard to use and this whole experience has been really annoying.
Helpful Report
Posted 5 years ago
MY PACKAGE GOT LOST DURING SHIPPING WHICH IS NOT CLARKS FAULT HOWEVER, I CANNOT GET A RESPONSE FROM CUSTOMER SERVICE AND FED EX WILL ONLY ALLOW THE SHIPPER TO FILE A CLAIM. AS MUCH AS I LOVE THESE SHOES, THERE IS NO WAY TO GET HELP FROM THE COMPANY. I WILL BE SUBMITTING A REQUEST TO MY CREDIT CARD COMPANY AS THERE IS NO OTHER ALTERNATIVE.
Helpful Report
Posted 5 years ago
Excellent shopping experience at the Bicester Village outlet shop. Bought a lovely pair of white sandals in the Sale
Helpful Report
Posted 5 years ago
Clarks Shoes is rated 2.5 based on 601 reviews