Login
Start Free Trial Are you a business? Click Here

Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I ordered my third pair of Breeze Sea sandals on June 29th. Estimated delivery date July 6th. They arrived July 1st. I have been wearing Clark Shoes for years and i have never been disappointed in their comfort or wear.
Helpful Report
Posted 5 years ago
I spoke with 3 different reps about a returned I did 2 months ago , I called several tome about my refund I haven received , I spoke with the manager he had such a bad attitude The manger joe was like that your problem that we didn’t get the returned after providing the tracking number, what the fuckkkkkk, customer service is the worst in the world, I will never order ever ever ever again
Helpful Report
Posted 5 years ago
Horrible customer service, the manager is a real asshole he is no help, my package was stolen and I was told I can’t get a replacement I am out of 315
Helpful Report
Posted 5 years ago
Bad customer service. They don't know what they are talking about. I just wanted to exchange the shoes that I bought online, for the same shoes with different color. When I called, the customer service person told me that, I could return the shoes in the store and buy again online with the same deal that I got. But. when I tried to buy again, I couldn't get the same deal. When I called again, customer service person (Steven) told me that, his colleague never had told me that I could get the same deal. (!!!???) He also mentioned that, his colleague didn't leave any notes of previous conversation I had with her. So, my concern is, how Mr. Steven knows what conversation I had with his colleague, without even having any notes? And how can he tell me that his colleague never had told me so? Does that mean that I am the one who is lying about it? If he would politely refuse to give me the deal, that would not at least heart my feelings, although, I am loosing my time and money because his colleague giving me wrong information but, I would just forget about it. Customer service should know the current deals and their time line and they should never try to blame the customers for their own fault. There are many companies who have great customer service and they are also knowledgable about timeline of their deals. I would just stick to the companies that provides good services.
Helpful Report
Posted 5 years ago
Can't return a pair of shoes as I was never sent a receipt, I can't access my account as they never send me a change your password email (requested it 6 times). Utterly useless customer service!
Helpful Report
Posted 5 years ago
BEWARE. Sent a pair of shoes back. First time order. Took over two weeks for them to receive. Now, they are telling me (after two emails and three phone calls) that it will take 1-2 BILLING CYCLES to credit my Visa. I will never ever order anything from them again. This should be illegal.
Helpful Report
Posted 5 years ago
I love Clark's in Skipton, the staff there are always cheerful and helpful. Ann served me a few weeks ago , I went in to browse and came away with a pair of boots and some shoes and spray for my boots! Very happy with my purchase, and hope to see Clark's skipton come through the awful virus situation soon.
Helpful Report
Posted 5 years ago
Have a pair of Clark Moccasin slippers. Don't waste your money buying them. The heels separated from the shoe and the rubber or better yet plastic is so brittle, it snaps off and breaks off like a potato chip.. JUNK< JUNK!. I put these on my poor quality bad manufacturer DO NOT BUY LIST.
Helpful Report
Posted 5 years ago
Online ordering abysmal Not showed up now seem to be lost! Contacted Clarkes 3 times and told would be sorted but nothing. Online tracker says will be delivered yesterday?!? Clarkes used to stand for something buto it seems no longer. Hugely disappointed
Helpful Report
Posted 5 years ago
Online ordering abysmal Not showed up now seem to be lost! Contacted Clarkes 3 times and told would be sorted but nothing. Online tracker says will be delivered yesterday?!? Clarkes used to stand for something buto it seems no longer. Hugely disappointed
Helpful Report
Posted 5 years ago
School shoes damaged in 3 months, bought for £42 Too expensive for the bad quality shows.
Helpful Report
Posted 5 years ago
Horrible customer service resolution. Ordered shoes before and all went well. Placed an order 2 days ago on line; glitch in computer ordering system. Declined my debit card twice and a credit card once. Tried to call them, no such luck till Monday. My accounts were charged but no orders were placed. This happened because there was nothing wrong with my cards, but with their website. Finally able to reach them a human 2 days late; No apologies, no offer of assistance, just a statement that their website was not working correctly and that my charges should be credited by the end of the day. Sadly, I am a senior living on fixed income and as of noon today over 600.00 dollars is unavailable to me due to their computer issues. Shoes may be good but their customer service leave much to be desired.
Helpful Report
Posted 5 years ago
Great service, easy returns & refund. Even better shoes !! Very pleased, life made simple for once:) !!
Helpful Report
Posted 5 years ago
High quality and unbelievably comfortable shoes and boots
Helpful Report
Posted 5 years ago
shoes are gettin smaller and smaller. and where is the arch support
Helpful Report
Posted 5 years ago
After 6 times worn the finish is peeling off. I contacted customer service by email and they haven't replied.
Helpful Report
Posted 5 years ago
Again ordered size 5 was sent size 3. Tried to exchange in one of the Clark's shops without success as the shoe was ordered from another supplier. Was finally exchanged.
Helpful Report
Posted 5 years ago
Clarks shoes are not breathable and make my feet smelly! Horrible experience because I bought two pairs and they are stinky, especially they are expensive! I will never buy this brand in the future.
Helpful Report
Posted 5 years ago
Rose went above and beyond to assist when shopping with my 83 year old mother. Showed me another colour boot that I love, more that the one I was first tried and therefore was not going to buy. Then sadly the boots I really wanted could not be found, Rose then went out of her way took my mobile number and called me in less than 10 minutes of leaving the store. I am so happy with my new boots and looking forward to wearing them. Thank you Clarks and thank you Rose.
Helpful Report
Posted 5 years ago
Poor finish! The Sales man at Dubai Festival city branch was extremely rude !!!
Helpful Report
Posted 5 years ago
Clarks Shoes is rated 2.5 based on 601 reviews