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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I received my shoes which were a little too big. I contacted Clarks via their website e-mail option and sent them 3 e-mail and never once was contacted. I tried calling their customer service # and had at least a 30 minute, 18 minute and 15 minute wait time. In their defense, the calls were after the holidays. The last time I opted for the call back which happened but unfortunately I wasn't available to answer the phone when I called back. Too much work involved to get a smaller size.
Helpful Report
Posted 5 years ago
Three pair of boots.. none of them fit right, even tho’ my usual size.. NO return documents included with my shipment.. needed to call cust service.. was told by recording at onset it would be a 30 min wait .. after listening to “sorry” recording for 20 min, recording then offered me the option to hang up and have them call me back without losing my place in line .. I chose that option.. twice!.. NO ONE ever called me back even after 20 more mins. Had to start over again 3 diff times, each with a 30 min wait time.. using up all my cell minutes. Last time I ever buy Clarks !!
Helpful Report
Posted 5 years ago
I have never found a retailer so disgustingly terrible at simple service. I ordered shoes. They came in. Too big, threw away the return label, the same email login I used does not state that I ever made the purchase. On top of that I would like a "forbidden exchange" (not like every other retailer does free price adjustments and exchanges). Anyway, left three emails, called two times. Finally on my last call, I made it. I waited 1 hour and 10 minutes (estimates 35 the entire time) only to get put on the phone and get ignored as the ladies chit chatted about their vacations while I was on the line. At this point, I was invested, so I stayed on. 10 minutes passes no one noticed me on the line saying "hello" over and over, and when they did, they hung up. Worst experience ever.
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Posted 5 years ago
Very good experance in the Huntingdon store, very helpfull and had all the sizes of shoe i wanted to try on, i brought two pair of shoes .
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Posted 5 years ago
As a group of 7 visitors from Cornwall. We descended on your Blandford Forum Clark’s shop during our Christmas holiday. A delightful lady called Jill Cornick, who was the only member of staff working on New Year’s Day, attended us with the utmost professionalism. She had fantastic knowledge of products available, a wonderful sense of humour and she made it a pleasure to spend time in this store. Clarks should be proud of the commitment and dedication of this member of staff. As a result between us we purchased 4 pairs of footwear.
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Posted 5 years ago
The customer service was excellent the lady that served me Claire was courteous helpful and polite. It was a pleasure to be served courteously
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Posted 5 years ago
Ordered shoe NOv. 28. As of Dec. 19th still had not received them. According to my tracking # they were sitting in a warehouse in St. Louis for 2 weeks. I called and the problem was the Fed Ex delivery system. They couldn't seem to get them to our local post office before it closed. So, they tried again and it worked. Very discouraging. Next time either send to the house or by UPS.
Helpful Report
Posted 5 years ago
Awful customer service, product never delivered and I’ve been waiting on hold for customer service for 3-1/2 hours already, with no resolution in sight. Will never order off their website again.
Helpful Report
Posted 5 years ago
Horrendous call center and I imagine customer service but how would you know? On hold forever and if you leave your number, you won't "lose your place in line"... hahahaha. They just don't call you back.
Helpful Report
Posted 5 years ago
I bought the shoes in December 1 in the web site. Today is December 20, 2019, and I still waiting for the delivery. I tried to call them but it’s a 90 minutes waiting, and they just ignore my emails. Bad experience. I wanna my money back since they can’t give me the product. So disappointed. Never came.
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Posted 5 years ago
Excellent and comfortable
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Posted 5 years ago
There is no page set up to print return labels. You can print return slip but your return label comes up as error or just no response. you going out of business for poor service?
Helpful Report
Posted 5 years ago
Worst customer service ever. Ordered through their store in MD. Upon receipt, the size was too small. Called to return and left phone number for call back and no callback in one week. Called MD store, no help unless I take it physically to the store. Called the number in their email response, wait time 45 minutes and after an hour wait, no response. Worst customer service ever. If you are not located within their store vicinity, it is useless buying from CLARK.
Helpful Report
Posted 5 years ago
Had a bit of a nightmare with delivery but the customer service team were amazing,spoke to 2 different members of the customer service team and they really went out of the way to help. Long story short they actually refunded the cost of the shoes which was £75.00 So they actually gave me a pair of shoes for free because of little bit of inconvenience. Very happy with that.
Helpful Report
Posted 5 years ago
Received the Arla Free in khaki. This is a 3 eyelet shoe and Clark’s puts a 45 inch lace in the shoe. You have a nice looking shoe with sloppy appearance. It has happened before when purchasing 3 eyelet boat shoes from Clark’s. They use the same length lace in every shoe. A 45 inch lace looks fine in athletic shoes but not in a 3 eyelet shoe. If you submit a complaint, a return message says they cannot respond. Disappointing ... returning the shoes
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Posted 5 years ago
Clark’s shoes said that they deliver in 8 day , but now they say will deliver in 30 days. It was a gift for my wife.
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Posted 5 years ago
THE WORST CUSTOMER SERVICE!!!! The shoes are okay but the customer service us the worst!!!! You try to contact them through email but they won’t respond except for an auto reply that says THEY CANNOT RESPOND, then you try to call them and they’ll put you on hold for almost an hour then you wait but ended up not being answered. You pay for and extra $$$ so you’ll get your order faster but you ended up wasting money coz they don’t deliver on the expected date of delivery and W/O ANY UPDATE to what happened to your order. Just the worst experience and DEFINITELY NOT RECOMMENDING TO ANYONE!!!
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Posted 5 years ago
Love the shoes but not your customer service. Have been trying to get in touch all day and I mean all day. And customer service will not answer.
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Posted 6 years ago
I was so excited when I placed an order (Order Number: 633384237) for the Sheer Violet Bronze, in order to wear them on my daughter's wedding. But so so disappointed when I realized that my shoes were so hard and nothing like the Clarks we knew!! I say "which we knew" as my daughter has also placed an order for the same pair of shoes, Sheer Violet Praline Leather, (Order Number: 632609238). Uncomfortable, hard, not at all soft. My both cou-de-pied are still on pain, 19 days so far. We're both disappointed and it's like throwing 200.00 euros into the trash.
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Posted 6 years ago
Have loved my Clark’s cloud steppers sandals. I have at least 10 pair. But I was walking and the strap pull through just snapped. I called customer service. They said sorry. That was it! Sandals 1 year old
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Posted 6 years ago
Clarks Shoes is rated 2.4 based on 606 reviews