Login
Start Free Trial Are you a business? Click Here

Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Really helpful person - Daan’yal. He chatted to the children and made sure the shoes were a good fit.
Helpful Report
Posted 6 years ago
I bought my Grandson his first pair of shoes now he is walking she told me that his foot size was a 4 1/2 f he wore them they kept falling of his feet took him to another clarks sjop to be told that he is a 4 G how can you get it so wrong
Helpful Report
Posted 6 years ago
I went into Hampton Clarks to buy my grandson some new school shoes.I want to thank Joanne for the kindness she showed to my grandson,she has a natural affinity with children and for the care she took making sure the fit was perfect. Thank you Joanne.
Helpful Report
Posted 6 years ago
Excellent customer service I just happened upon Clarkes in the Abbey Centre one evening, to be honest it had been a long time since I had been in Clarkes, thinking of the shoes as more practical, sensible shoes. I was served by a lovely girl called Ailbhe; what a delightful little lady she is. I was so impressed with the professional manner in which she served me, making suggestions and truly going the extra mile. I can be quite indecisive at times and I was touched by her gentle manner and very grateful for her patience. Thanks to Ailbhe I walked away with a pair of light-weight, fashionable and extremely comfortable shoes…fantastic. Well done Clarkes for your shoes and but mostly your excellent staff and customer service. Deborah.
Helpful Report
Posted 6 years ago
I have been atended very kindly with your assistant 213- Amy.
Helpful Report
Posted 6 years ago
So sad :( Disappointed 100% in Clark's..Ihave never read reviews and as I can see I am not only one victim. I bought VERY COMFORTABLE 2 pair but I cannot even spend an wearing them .My foot is sweating :(( I cannot stand this feeling.I have put it to the bi. 2 pairs the same problem one even make noise when I am walking.one is from new collection :(((
Helpful Report
Posted 6 years ago
brilliant shoes, got 2 pairs for 50. one silver leather loafer and one two strap sandal also leather. quick simple website speedy delivery excellent service. win win
Helpful Report
Posted 6 years ago
Good shoes Right price Helpful assistant
Helpful Report
Posted 6 years ago
And agonising painful torturous pair of shoes. I had worn them at work for three hours and needed to buy an emergency pair to get through the day without pain. I tried to return them a week later but the assistant was dismissive.I was persistent, she eventually asked me to go across the road to get them stretched. The shoes were stretched for three days.I wore them for a second time and walked for approximately 5 minutes needing to return to the car with a limp. I am reluctant to just add them to the landfill.
Helpful Report
Posted 6 years ago
I ordered a pair of shoes online which were in the sale and was so looking forward to receiving them. Unfortunately, when they were delivered, they were the wrong ones. I rang customer services who were confused, so took them back to a store a few miles away where they too were confused and admitted they were wrong. The assistant (who I think was a supervisor/manager) checked on the computer to find that the shoes I had ordered were out of stock in my size so I had no choice but to get a refund! He said it looks as though whoever packed them wasn't paying close attention and that it "happens sometimes"! I shan't be ordering online again and am not impressed in general.
Helpful Report
Posted 6 years ago
Worst sandals I have ever worn. I made a mistake to wear them on a day walking trip. My feet have blisters which made me not wanting to walk the next day. Expensive and useless. Tricove sandals. DO NOT BUY.
Helpful Report
Posted 6 years ago
They used to make good shoes and have decent customer service, both have plummeted in the past years. I have 7 pairs, all the same size. Treated rudely during an order 2 years ago and corporate sent a 50% off coupon that did not work and I had to contact them again. Just ordered again and the shoes were terribly undersized. The website would not print a return label. 45 minutes waiting for customer service to be told they should be able to do it tomorrow. Talked to a supervisor who was condescending and patronizing, talking to me as if I were a teenager. They must be making a lot of money because they no longer care about customers or have consistent shoes.
Helpful Report
Posted 6 years ago
Be careful when calling Clarks... I got charged £10 after being put on hold before finally getting through to them to ask about their return policy! Expensive mistake!
Helpful Report
Posted 6 years ago
They really comfortable and last longer than the others.
Helpful Report
Posted 6 years ago
Really bad customer service from the assistant manager. Super unorganized and dirty.she gave me a attitude when I asked her why they had so much boxes it seemed to me that I was at a swapmeet and not a shoe store .840 is the location.
Helpful Report
Posted 6 years ago
Clark's shoes is comfortable hard like diamond flexible made by high experience every piece in it is chosen carefully a shoes that is manufactory to stay
Helpful Report
Posted 6 years ago
Inside quality has changed. Material that touches your feet feel as though your feet are burning. Either it’s the material or the glue that is used. But, it feels much more cheaply made. So disappointed in quality from Clarks. Long time Clarks patron.
Helpful Report
Posted 6 years ago
The shoes and flip-flops use to have good arch support but not no more.
Helpful Report
Posted 6 years ago
Horrible is all I can say. We are on a cruise and in cork my wife bought a pair of shoes. They were dirty on the bottom and we were told that is just from people walking around as They tried them on. My wife also asked the return policy in case the shoes hurt her after wearing a bit. We were told that as long as she stayed on carpet no problem. That night she wore them on the carpet and they indeed started to cause pain and a slight blister. In our next port Dublin we took them into the store for a refund. The manager Mary said she would not take them back as they had been worn. We explained that she had only worn them on carpet and that they were dirty when she bought them and would never had accepted them if the cork store had had any others in her size. Mary said that the policy is not to accept them back. We took a tissue and ran it along the floor in the Dublin store and showed Mary just how dirty her floors were And that is why there was some dirt on these shoes. She did not like this but offered to give us a gift card for the full amount. Since the gift cards are only good in Ireland this did us no good so we explained this to her and asked why if she is willing to give a gift card would she not refund us. With that she asked us to leave and take our dirty (not really much) shoes with us. If you are thinkers by of Buying from Clark’s please take heed of our experience and do not put your money at risk. We lost $100 dollars for a pair of shoes that are useless to us Edit
Helpful Report
Posted 6 years ago
They are horrible liars. My wife bought a pair of Shoes and when she got them they were a bit dirty on the bottoms. She pointed this out and was told that she could return them if she tried them on carpet only. When she tried to return them she was told to bad as they were dirty on the bottom. They hurt her feet and when she told them they were already dirty they said to made. Horrible
Helpful Report
Posted 6 years ago
Clarks Shoes is rated 2.4 based on 606 reviews