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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Assistant 16 Rachel Cwmbran store 20/3/2019 She was great , nothing too much trouble Give her a prize!
Helpful Report
Posted 6 years ago
Sandles very comfy
Helpful Report
Posted 6 years ago
Product falling apart after 8 weeks. Customer service not contactable by telephone. No response to emails sent. Very dissapointing from a what was once a very well respected band.
Helpful Report
Posted 6 years ago
Clarks are UNCOMFORTABLE, UNFASHIONABLE, and a SAFETY HAZARD! My younger sister (age 5 at the time) was given a pair of Clarks school shoes with the small toy inside the plim soul. When at school one time, she somehow started choking on the deadly shoe toy. Thankfully she survived but still, SAFETY HAZARD! My Clarks shoes were very uncomfortable and even gave me a blister. Overall they are very ugly and don't deserve to walk the earth any longer!!
Helpful Report
Posted 6 years ago
Lately my Clarks have been falling apart. Bought a new pair and only had them four months and a button/snap fell off...now its been six months and there are holes in the soles. This is the 3rd pair that have holes in the soles after not having owned them for very long. May have to stop buying these expensive shoes that dont last long. NOTE: They now appear to be made in China.
Helpful Report
Posted 6 years ago
1st March at Clark's interchange retail park Bedford. Sales lady CAROLINE was a breath of fresh air,her skill sets in all areas were simply very good. This lady has served us on past visits and her enthusiasm and desire to get a sale and an add on product is always present. Finally she has a disability to master on the shop floor.And that is not a problem for her! Please Clark's CEO and manager invest further in her reward her via salary and incentives and SUPPLY HER with the goods to do her job. Ps...I bought a fine pair of boat shoes over budget ha.
Helpful Report
Posted 6 years ago
So helpful Susan from the birkenhead branch was amzing brilliant customer service I will definitely be coming back
Helpful Report
Posted 6 years ago
I ordered Gilby Sally Grey Leather shoes just before 2 months. They are worn very few times & they have got a hole on the lower side of buckle. Which is very disappointing as Clarks shoes normally I use for years. These shoes are of very bad quality for such high price.. This happened on January 8th, 2019 I want to understand why Clarks Quality is reduced so much and now I think I cant rely on them & would never buy shoes from there again.
Helpful Report
Posted 6 years ago
We were in the Waterloo Outlets, my mother wanted to buy a shoe that she had really liked. As we were proceeding to checkout, we had noticed the price seemed a bit weird. We asked the employee and she had said the price that we had seen were after the sale. My mother, who doesn't understand English, had probably just accidentally read the label wrong. As seeing how the prices had raised by 40 dollars, we believed the price seemed a little unreasonable. We put the shoes we wanted back, said thank you and sorry for the inconvenience and then left. But as we were preparing to leave, the two employees rudely began groaning and laughing at us. They had complained about us before we had even left. I don't understand how one can be so rude to others. We understand that working in a mall can be a bit tough and exhausting at times, but it doesn't give you any right to be so rude and disrespectful to not only your customers, but to people in general. We were very dissatisfied with the experience we had today. We usually love shopping here, but after this experience, we're not so sure anymore. The shoes were nice and beautiful, just not so much the employees.
Helpful Report
Posted 6 years ago
There appears to be a continuing manufacturing problem with the soles of Clarks shoes. After just 6 months of buying school shoes for my teenage son which should have lasted the school year, the soles have failed and are letting water in. There is still plenty of growth room. The store would not do anything about it as it is outside the 3 month returns period. You cannot get Clarks soles replaced as Clark's stopped the contract with shoe repair businesses some time ago. I wonder why. I had a similar problem with my other son's school shoes, I thought it was a one off. I will be buying school shoes somewhere else from now on.
Helpful Report
Posted 6 years ago
I visited Clarks in Brighton and I was shocked with staff as they were rude, not helpful and nobody could actually tell me the proper size of shoe for my 1 year old. Then I visited Clarks in Guildford and they have a kids shoes downstairs with no a lift, so impossible for me to get there with a pram. I guess nobody care about mothers with a pram.
Helpful Report
Posted 6 years ago
Few days ago we did shopping with our 10 year old son .We went to southampton brand just to have a look we couldnt find right size but we met there amazing helpful shop assistant she look after us very well in the end we left shop with 4 pair of shoes :)Big thank you for Ria she is amazing:)
Helpful Report
Posted 6 years ago
Clara shoes are 5 out of 5 for well made, sturdy and comfortable. But their shipping is terrible. I had ordered shoes, which i eventually had to cancel, bc they never shipped. The Glendale Arizona store never even got the shoes to the mail facility. It just sat in their ware house with a bunch of other shoes that need to be shipped, but apparently wasn’t. But the customer service i got from my local store was great and also ended up reccomending i cancel the order, because they too thought it was also a ridiculous time to not ship the item yet. Maybe even assuming, as i did, that it would never be shipped.
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Posted 6 years ago
Just a brilliant online service and quality boots.
Helpful Report
Posted 6 years ago
I ordered some boots online from Clarks a week ago which were now due to be delivered. I have just received an email to say my order has been cancelled?! No reason given on email or apology. I rang them straight away & their first recorded message says if your order has been cancelled it is because of lack of stock! Item was clearly showing in stock when I ordered! It has taken them a week to tell me it is not - this is not acceptable & they are utterly incompetent. I won't be ordering from Clark's again because I can't trust them to fulfil my order.
Helpful Report
Posted 6 years ago
I had a very good experience at Clarks in Brent cross on 23/01/2019. I went to buy a pair of shoes for my dad which I was served from a lovely lady staff Kristina with the code 111. Kristina was very well communicated, friendly, polite and vey helpful. Also she was very well knowledged about Clarks product and offered me the best service even though she was helping other customers at the same time too. In the end with Kristina's help and advice I purchased a pair of brown boots for my dad which he's very happy with them and the size fits perfect. I would like to say thank you very much to Kristina also to Clarks for having very kind helpful and well communicated staff.
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Posted 6 years ago
I bought two pairs of shoes yesterday in Clarks Dundrum Shopping Centre Dublin yesterday. A lovely girl called Cliodhna helped me. It was a stress free pleasant experience. She was friendly without the 'over kill' and very professional! Why would I want to buy online? We're ruining local business and our town centres!
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Posted 6 years ago
cracking shoes with loads of different styles and better fitting
Helpful Report
Posted 6 years ago
I ordered 4 pairs of shoes between Christmas and new year, received an email to say 3 pairs have been cancelled off the order, 4 th pair arrived... poor fit sent them back same day. Yesterday my card was charged for the whole order at £141.50 but they’ve not despatched 3 out of 4 pairs..... why are they charging for goods NOT DESPATCHED? tried to call at 8.30 on the dot and the call waiting time s 40 minutes! Emailed yesterday but no reply. I wouldn’t use or recommend Clark’s again. Very disappointed.
Helpful Report
Posted 6 years ago
Really happy with trainers and shoes ordered for my son from the Richmond store. Staff really helpful and as always both items are great quality and according to my 9 year old they are super comfy! Great customer service great products!
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Posted 6 years ago
Clarks Shoes is rated 2.5 based on 601 reviews