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Clarks Shoes Reviews

2.5 Rating 602 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 602 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Didnt have shoes i wanted ...but found them for me in a shop local to me
Helpful Report
Posted 6 years ago
Kids shoes are so overly priced and the shoes aren't that great!! Will never be back!!
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Posted 6 years ago
Their shoes are unbelievably comfortable! Good service on delivery too.
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Posted 6 years ago
Staff in Harrow store were very polite and helpful. Bought shoes for high school and very happy with quality and price.
Helpful Report
Posted 6 years ago
In th e summer, i bought what I thought were great Keesha Luca loafers ready for the Autumn. Wore them all day last Saturday (for the first time--the heels of both shoes now click as I walk. I can 'click' them with my fingers when examining them closely Took them back to the shop--they cannot replace them so got a credit note! OK, but I really wanted this style, size and of course Clarks- They cost £34.00 too, not cheap- have looked on line but can't get the same anywhere. I am REALLY disappointed-have bought Clarkes all my life--now 72 years!
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Posted 6 years ago
As is known in the market, Clarks make it really easy for us parents to get measured shoes for our kids - they make it a good experience.
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Posted 6 years ago
Their service was very friendly & quick.
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Posted 7 years ago
thanks Clarks. I ordered school shoes last Tuesday with delivery date 1/09. Still no shoes, still in processing, I have rang and no one can expedite these or offer next day shipping as I placed standard shipping on the order. Now your offereing free next day online!!
Helpful Report
Posted 7 years ago
Rubbish, never delivered my son school shoe some rubbish txt was send it be out for delivery, but the date it ment to arrive, I got another txt it delayed... Where is it
Helpful Report
Posted 7 years ago
Very good with kids shoes especially in checking the size of my 10 month old and three year old.
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Posted 7 years ago
Excellent product and customer service
Helpful Report
Posted 7 years ago
Boots are fine except laces frayed after I had them only 8 weeks. I took them back to store I bought them from who were unhelpful , they said I had to contact Clarkes customer services. I did this and they said they had no laces in stock. Eventually they agreed I could buy laces elsewhere, I did this and they paid up but very poor service from Clarkes.
Helpful Report
Posted 7 years ago
Clarks simply produce the best shoes in the world. Always comfortable, last a long time and look great.
Helpful Report
Posted 7 years ago
My Daughter made an appointment today for her three children one who is autistic at Clarke’s shoes shop in the middle brook retail park Bolton, they had a wonderful experience. The staff where so helpful and friendly especially Danni, my daughter and grandchildren where taken into the back off the store room given a iPad to chose what shoes they like, they all had their feet measured Danni was excellent with the children. Thank you for all your help one very happy Granny.
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Posted 7 years ago
Great quality sandals the comfiest I have ever had!
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Posted 7 years ago
they had good rangecof products and excellent sale. items delivered promptly well packaged and free returns.
Helpful Report
Posted 7 years ago
I got the boots shortly after Christmas, wore them a few times. I was so excited, they were just what I was looking for. Super Bowl Sunday we went to some friends and I showed off my new boots. When I went to put them back on (game over) the tab from one boot came off in my hand. Everyone was surprised since I'd said I'd only had them a few weeks. I put them in a box in the garage intending to mail them to Clarks to see if they could be repaired and honestly forgot about them. Found them, mailed them in and Greg tells me your experts said a mouse chewed them when I stored them in my garage. My garage isn't a normal garage, it's like a house with a car in it. The tab came off BEFORE they were in the garage, besides, I have many shoes, boots, etc... in the garage. This is the ONLY pair I've ever owned this happened to. I'm insulted and disgusted since my letter stated the tab came OFF, not chewed! Horrible customer service response blaming the customer (or mouse) and poorly made product. I'll never buy a pair of Clarks again. When even Walmart takes better care of it's customers there's a problem. I'll return the 20% off coupon. What the experts took to be chew marks from mice is just the porousness of the foam, at least that's what my experts at Cornell University said.
Helpful Report
Posted 7 years ago
I bought a pair of the Clarks Men's Whelkie Beach Brown Flip Flops 26068172. I love the feel/shape/comfort of the sole design. The between the toes strap wore out after a year. Thought I would try it again - bought another pair - liked the design so much. SAME THING happened. In 1 year...strap quit, wore out. Soles have hardly any wear on them. $50 bucks for this??? NEVER again... I'm staying away from Clark's shoes - all of them.
Helpful Report
Posted 7 years ago
I purchased a pair of 170.00 shoes from the online store and when I received them they were totally different then what I purchased. The shoes in the box were only 59.99..Go figure. I called and spoke to an awesome customer service rep and he assured me that he would help me reorder the same shoes with a 40% discount so I did it. He promised me it wouldn't happen again well it did I received the same shoes again I will NEVER order from Clarkusa.com again...
Helpful Report
Posted 7 years ago
I shop at Clark's for my children, have done for many years. I am usually very happy with the product but the last purchase I made was a pair of shoes for my 4 year old boy. The shoes lasted 2 weeks and were falling apart.
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Posted 7 years ago
Clarks Shoes is rated 2.5 based on 602 reviews