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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Bought a boys school shoe at £40. Very disappointed the sole came unstuck from the upper after 6 weeks. Quality is not as it used to be. Will not be returning as very unhelpful manager.
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Posted 7 years ago
I spent good $$$$ on Clark shoes. I wore a pair last night to my grandson's birthday party in a nice restaurant....I was humiliated when they laterally fell off my feet, the soles falling apart and the uppers peeling off the soles. I had to tape them together with first aid tape. When I called they said they were over 3 years and too bad. I have had shoes & boots that were cheaper & lasted years beyond 3...I only wore them a half dozen times.
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Posted 7 years ago
I bought a shoes from Dubai Mirdif city center and after using it 2 times , i found out both shoes glue has a problem and it needs to be replace or fix , unfortunately when i went to Clarks shop they told me to go and fix it ina minute shop . I felt sorry to spend my money on a brand that they dont even accepting responsibility about any damages .
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Posted 7 years ago
Online order I paid a huge amount for a pair of boots and I never received it. The delivery note says that it was delivered but I did not receive it. I understand that sometimes these things can happen. I am angry only because Customer Service refuses to help. They don't return phone calls or reply to emails. PLEASE RESPOND.
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Posted 7 years ago
Didnt have shoes i wanted ...but found them for me in a shop local to me
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Posted 7 years ago
Kids shoes are so overly priced and the shoes aren't that great!! Will never be back!!
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Posted 7 years ago
Their shoes are unbelievably comfortable! Good service on delivery too.
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Posted 7 years ago
Staff in Harrow store were very polite and helpful. Bought shoes for high school and very happy with quality and price.
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Posted 7 years ago
In th e summer, i bought what I thought were great Keesha Luca loafers ready for the Autumn. Wore them all day last Saturday (for the first time--the heels of both shoes now click as I walk. I can 'click' them with my fingers when examining them closely Took them back to the shop--they cannot replace them so got a credit note! OK, but I really wanted this style, size and of course Clarks- They cost £34.00 too, not cheap- have looked on line but can't get the same anywhere. I am REALLY disappointed-have bought Clarkes all my life--now 72 years!
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Posted 7 years ago
As is known in the market, Clarks make it really easy for us parents to get measured shoes for our kids - they make it a good experience.
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Posted 7 years ago
Their service was very friendly & quick.
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Posted 7 years ago
thanks Clarks. I ordered school shoes last Tuesday with delivery date 1/09. Still no shoes, still in processing, I have rang and no one can expedite these or offer next day shipping as I placed standard shipping on the order. Now your offereing free next day online!!
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Posted 7 years ago
Rubbish, never delivered my son school shoe some rubbish txt was send it be out for delivery, but the date it ment to arrive, I got another txt it delayed... Where is it
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Posted 7 years ago
Very good with kids shoes especially in checking the size of my 10 month old and three year old.
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Posted 7 years ago
Excellent product and customer service
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Posted 7 years ago
Boots are fine except laces frayed after I had them only 8 weeks. I took them back to store I bought them from who were unhelpful , they said I had to contact Clarkes customer services. I did this and they said they had no laces in stock. Eventually they agreed I could buy laces elsewhere, I did this and they paid up but very poor service from Clarkes.
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Posted 7 years ago
Clarks simply produce the best shoes in the world. Always comfortable, last a long time and look great.
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Posted 7 years ago
My Daughter made an appointment today for her three children one who is autistic at Clarke’s shoes shop in the middle brook retail park Bolton, they had a wonderful experience. The staff where so helpful and friendly especially Danni, my daughter and grandchildren where taken into the back off the store room given a iPad to chose what shoes they like, they all had their feet measured Danni was excellent with the children. Thank you for all your help one very happy Granny.
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Posted 7 years ago
Great quality sandals the comfiest I have ever had!
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Posted 7 years ago
they had good rangecof products and excellent sale. items delivered promptly well packaged and free returns.
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Posted 7 years ago
Clarks Shoes is rated 2.4 based on 606 reviews