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Clarks Shoes Reviews

2.5 Rating 602 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 602 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Wore the new shoe once and the second day I put them on the heel broke into pieces ! Love the style, but it didn't even last 2 times ? I am partially paralyzed, and not hard on my shoes, cause I don't walk much. It was 8 years that my last other brand shoes lasted ! Glad I didn't throw them out. Sorry clark, improve your quality and you will have a lot of sale.
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Posted 7 years ago
Heels fell apart, deteriorated
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Posted 7 years ago
Clarke’s is a quality brand and somewhere I’ve been shopping for shoes since I was a child.
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Posted 7 years ago
Clarks Village - what a myth!! Went to the Clarks factory shop in order to take advantage of the 'up to 60% off' blah blah blah. Kids shoes were £20 down from £28, a choice of only 4 pairs in size 10G and two of them weren't discounted at all. Rubbish. Should have had the feet measured, gone home and bought shoes online from someone else.
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Posted 7 years ago
Quick delivery to store. Got boots half price s only paid £35. Lovely sturdy, comfy, fashionable boots. Good quality.
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Posted 7 years ago
I bought a City Jungle Navy Leather size 12 for my daughter and I couldn't be happier. Its light, flexi and comfy. All the active preschoolers need. Very good for rainy days as well as its ankle length. Free collection from my local branch was a good point too. It was ready quicker than estimated. Very good overall.
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Posted 7 years ago
Easy ordering on line for over 80's
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Posted 7 years ago
Prompt delivery, packaging was not dented and were able to leave in a safe place that I have requested if I was not at home.
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Posted 7 years ago
Fast delivery and quibble free returns even though i'd lost my receipt!
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Posted 7 years ago
Bought lovely pair of boots ... zipper broke after a few months and company basically said tough luck .. will not do anything about it :( Never buying Clark’s again.
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Posted 7 years ago
I went in to get my son's feet measured and got a nice pair of cheap trainers
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Posted 7 years ago
Great quality products !
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Posted 7 years ago
I bought a pair of sillian Bella black shoes a month ago.The leather looks as if it's going to split and they look scruffy.i took them back to store to be told they were synthetic and as there is no fault they couldn't do anything. The shoes cost 49 pounds and I would expect better quality I was going to buy boots but I'm afraid it won't be from Clarks.
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Posted 7 years ago
I have found a shoe that provides arch support so that my low back is not killing me after a couple hours of being on my feet it also saves my knees from hurting so much. I have very bad arthritis in my knees and my hips and I am finding that I have to find all new footwear and I’m thankful that Clark’s offers beautiful well-made shoes that are fashionable and yet provide the support that I need. The store in my area Lonetree Colorado has outstanding customer service as well I wanted to make sure that they get credit to
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Posted 7 years ago
Easy website to use. Product arrived promptly. Good quality.
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Posted 7 years ago
The website is easy to use and delivery was prompt and free. I take a size which is not always available in the shop so I like to order on line early in the season to be sure of getting the size I need. On this occasion the shoes were not flattering so I returned them for a refund by taking them to the nearest Clarks shop.
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Posted 7 years ago
Shoes got wet and the die turned m socks black along with my feet. Never buy them again.
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Posted 7 years ago
Soles fell off two pairs of my active air shoes so buying. One pair and the second pair half price is a waste of money because if you don't wear them in a certain time the soles instead of flexing the uppers split away from the soles ten pound for two. Pairs of shoes bit of an insult
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Posted 7 years ago
I placed my order on Saturday with free delivery within 5 working days and got my boots arrived on Tuesday! Fantastic - and my boots are lovely too.
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Posted 7 years ago
Great service, even though it was busy at the time i was acknowledged. Shoe measuring and purchasing of shoes was easy and simple.
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Posted 7 years ago
Clarks Shoes is rated 2.5 based on 602 reviews