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Clarks Shoes Reviews

2.5 Rating 602 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 602 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Easy to navigate website and multiple delivery options available. Quick delivery with notifications of delivery time.
Helpful Report
Posted 7 years ago
My husband recently had a issue with his Clark’s boots having a defect with the heel. We were traveling and he noticed the heel had split in a weird spot and was now wicking water into the boot. He had them less than a year. We stopped in a Clark’s store where the sales associate offered to sell him a new pair (different style) and give a credit towards them. Unfortunately, she did not have his size available, so we said we would take care of it at home. When we went to our Clark’s store, the girl who was “manager” wouldn’t even look at them and said it wasn’t her problem! Seriously, would not even look at them! We drove 30 minutes to have her treat us worse than I’ve seen anyone ever act with a customer. I, myself, have numerous years in retail and retail management and my husband is a quality manager. She came across as extremely rude, unprofessional, uneducated, not to mention untrained. She was so rude to my husband, I stepped over to the counter and asked for the name and contact info of her district manager. She would not give me any contact info and begrudgingly gave the customer service number. She even refused to give me her name! A sure sign that a person knows they are treating you unjustly and don’t want to be reported! She said the company has been “shaky” for the last few months. I have no idea what she meant, but if this is the way they stand behind their product and treat customers, then I guess things are “shaky”. I immediately called customer service when I left the store and was told that shouldn’t have happened and the district manager would be sent an email and would call me. Well, that was over 5 days ago and no call. Obviously, customer service and product quality are both suffering at Clark’s. They charge too much for boots that you essentially get one season of wear. It’s a shame when I look at our shoes and ALL are Clark’s except our sneakers and one or two others. Time to shop other brands. They just lost 3 customers with this incident. I will be sure to tell all my friends as well. This was the first time we had an issue with Clark’s but that store manager along with a DM who doesn’t follow up is unacceptable! We gave them an opportunity to make this right and instead it just gets worse. Poor quality and poor customer service, not the formula of a good company. Maybe that’s what she meant by “shaky”.
Helpful Report
Posted 7 years ago
The shop was well laid out and it was easy to find what I was looking for. The lady at the till was courteous and not pushy in trying to sell extra shoe products.
Helpful Report
Posted 7 years ago
Excellent product and delivered on time.
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Posted 7 years ago
Great quality, good price and prompt service
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Posted 7 years ago
They didn't. When most company's have free delivery, it's disappointing that Clarks do not offer this service especially when you are spending over £50 on kids shoes
Helpful Report
Posted 7 years ago
Great shoe. Very good service
Helpful Report
Posted 7 years ago
Clark shoes are are very comfortable, however this was my first time getting some and they did not fit. So I returned them, although I was trying to exchange them and Clarks has the absolute worst customer service. I have sent two emails and have called multiple time and no one has answered. This whole experience makes me wonder if these shoes are worth all this effort and money. I was just trying to get a comfortable pair of shoes to wear to work.
Helpful Report
Posted 7 years ago
I wasnt surprised to find very many poor reviews for Clarks though I didnt know about them until I was on the receiving end of poor service at my local shoe shop.OK UK home High Shoe Companies dont have a great record.Mainly its the service followed by the ranges.The 6 week training course doesnt seem to include words like please,thank you,would you like a bag,charm,tact and pleasantness.Many people are experiencing things "chucked'on the too small counter,phrases accompanied by jabbing fingers like"Youll have to Wait"etc. So not too surprised to read profits are down was it 75%?and a review of the 500 or so shops is in hand.In this case the women staff seemed more to be failing to sell autumn boots to female customers,wasting time on lots of walk outs than attending to a waiting male customer come to collect shoes already paid for whilst delivering free advice on 'manners'though displaying a remarkable lack of them themselves.Tip:Not Good For Business.There exist 1000s of negative customers reviews too on other review sites frommall sorts of people pointing to something very rotten in this company.
Helpful Report
Posted 7 years ago
Ordered my boots one evening, and they arrived next day. Amazingly efficient service. Love my black suede boots - on trend and comfortable with a padded lining. Great service, thanks
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Posted 7 years ago
I'm a life long Clarks wearer now that I've purchased my first pair of brogues from this company. I hardly wear anything else anymore!
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Posted 7 years ago
Really helpful when purchasing my daughter's first shoes.
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Posted 7 years ago
Their shoes are awesome..keep my husband looking like a real gentleman...easy to clean ...not Much stretching...keeps its original shape
Helpful Report
Posted 7 years ago
When I took my shoes to be heeled (by a well know boot mender) I was told sorry these cannot be done as nothing will stick! As these shoes had only been worn a MAXIMUM of 10 times, I went to the shop I purchased them from and was told basically they were a "throw away shoe", and that unfortunately this will be the norm. What? Why? I have ALWAYS wore Clarks shoes - but honestly will not be spending over £60 on shoes that need throwing away after a few wears. I will go into Clarks again... and scrutinise the shoes and tell the assistants and anybody else listening that your shoes are not worth the money. I will tell them to go to TESCO's - where I bought a pair of "walking the dog round the block" slip on's which I paid £16 for - and they are still going strong after three daily walks throughout the summer.
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Posted 7 years ago
fast delivery great product
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Posted 7 years ago
I bought 3 pairs of shoes in the sale and all 3 very comfortable and as viewed on website
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Posted 7 years ago
Size 47 in stock and a selection available
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Posted 8 years ago
Good quality products friendly helpful staff
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Posted 8 years ago
The delivery time is really quick and collecting from the store very convenient. Returns are never queried and you deal with them in store
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Posted 8 years ago
Very busy today with the summer holiday. But staff were well organised and helped us purchase my first daughters shoes.
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Posted 8 years ago
Clarks Shoes is rated 2.5 based on 602 reviews