“Bought lovely pair of boots ... zipper broke after a few months and company basically said tough luck .. will not do anything about it :(
Never buying Clark’s again.”
“I bought a pair of sillian Bella black shoes a month ago.The leather looks as if it's going to split and they look scruffy.i took them back to store to be told they were synthetic and as there is no fault they couldn't do anything. The shoes cost 49 pounds and I would expect better quality I was going to buy boots but I'm afraid it won't be from Clarks.”
“I have found a shoe that provides arch support so that my low back is not killing me after a couple hours of being on my feet it also saves my knees from hurting so much. I have very bad arthritis in my knees and my hips and I am finding that I have to find all new footwear and I’m thankful that Clark’s offers beautiful well-made shoes that are fashionable and yet provide the support that I need. The store in my area Lonetree Colorado has outstanding customer service as well I wanted to make sure that they get credit to”
“The website is easy to use and delivery was prompt and free. I take a size which is not always available in the shop so I like to order on line early in the season to be sure of getting the size I need. On this occasion the shoes were not flattering so I returned them for a refund by taking them to the nearest Clarks shop.”
“Soles fell off two pairs of my active air shoes so buying. One pair and the second pair half price is a waste of money because if you don't wear them in a certain time the soles instead of flexing the uppers split away from the soles ten pound for two. Pairs of shoes bit of an insult”
“My husband recently had a issue with his Clark’s boots having a defect with the heel. We were traveling and he noticed the heel had split in a weird spot and was now wicking water into the boot. He had them less than a year. We stopped in a Clark’s store where the sales associate offered to sell him a new pair (different style) and give a credit towards them. Unfortunately, she did not have his size available, so we said we would take care of it at home. When we went to our Clark’s store, the girl who was “manager” wouldn’t even look at them and said it wasn’t her problem! Seriously, would not even look at them! We drove 30 minutes to have her treat us worse than I’ve seen anyone ever act with a customer. I, myself, have numerous years in retail and retail management and my husband is a quality manager. She came across as extremely rude, unprofessional, uneducated, not to mention untrained. She was so rude to my husband, I stepped over to the counter and asked for the name and contact info of her district manager. She would not give me any contact info and begrudgingly gave the customer service number. She even refused to give me her name! A sure sign that a person knows they are treating you unjustly and don’t want to be reported! She said the company has been “shaky” for the last few months. I have no idea what she meant, but if this is the way they stand behind their product and treat customers, then I guess things are “shaky”. I immediately called customer service when I left the store and was told that shouldn’t have happened and the district manager would be sent an email and would call me. Well, that was over 5 days ago and no call. Obviously, customer service and product quality are both suffering at Clark’s. They charge too much for boots that you essentially get one season of wear. It’s a shame when I look at our shoes and ALL are Clark’s except our sneakers and one or two others. Time to shop other brands. They just lost 3 customers with this incident. I will be sure to tell all my friends as well. This was the first time we had an issue with Clark’s but that store manager along with a DM who doesn’t follow up is unacceptable! We gave them an opportunity to make this right and instead it just gets worse. Poor quality and poor customer service, not the formula of a good company. Maybe that’s what she meant by “shaky”.”
“The shop was well laid out and it was easy to find what I was looking for. The lady at the till was courteous and not pushy in trying to sell extra shoe products.”
“They didn't. When most company's have free delivery, it's disappointing that Clarks do not offer this service especially when you are spending over £50 on kids shoes”