Login
Start Free Trial Are you a business? Click Here

Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Good shoes
Helpful Report
Posted 8 years ago
I bought a gorgeous pair of sale shoes. The service was great. The customer advisor gave me lots of compliments and made my day.
Helpful Report
Posted 8 years ago
Had a sale on but didn't have my size so they ordered the item and I received it within days
Helpful Report
Posted 8 years ago
50% OFF AT SALE IN LOCAL SHOP. WAS ABLE TO TRY ON AND FEEL PRIOR TO PURCHASE. STAFF VERY HELPFUL TO 80+ OLDIE.
Helpful Report
Posted 8 years ago
Easy to navigate website, ordering process smooth. Regular updates on status of order and 1 hour timeslot for delivery sent on day of delivery. Very happy with the service.
Helpful Report
Posted 8 years ago
I bought a shoe on sale from 60£ to 17£, the shoes is very nice and comfortable. the staffs were helpful and very accommodating
Helpful Report
Posted 8 years ago
Delivered quickly and left in space I had requested. Free delivery. Text updates as to when dispatched and delivered. I was on holiday so this was great!
Helpful Report
Posted 8 years ago
SIn store did not have size of shoe I needed, but assistant checked on-line without being asked. Also very good quick service in store.
Helpful Report
Posted 8 years ago
Please with with the customer service and had to contact them really helpful to complete my order.
Helpful Report
Posted 8 years ago
Quick delivery of lovely, good quality shoes. No quibble returns.
Helpful Report
Posted 8 years ago
good variety of shoes and reasonable customer service
Helpful Report
Posted 8 years ago
Easy to order online. They have kept me updated by email on delivery, just waiting arrival to collect in store.
Helpful Report
Posted 8 years ago
Unfortunately we had a very inexperienced member of staff who in our opinion did not have sufficient customer service and communication skills. We took our 3 year old son, and although the measurement of his feet was done well, the rest was appalling. None of the styles on the shelves were in stock in his size, yet other styles came out of the stock room, the assistant brought out fully lace up shoes which is not appropriate for a 3 year old when I'd chosen velcro shoes initially, and the stock check said styles we chose were in stock and yet the staff couldn't find them on the floor. The staff member then forgot to write down the style of shoes I needed to look for in other stores and didn't offer to order them online for me. I had to ask another member of staff to help me so I knew the name of the shoe I was trying to find. All round, it has distinctively put us off shopping there again for children's shoes which is such a shame.
Helpful Report
Posted 8 years ago
Great selection available in the sale, fast delivery and gorgeous shoes. Thank you.
Helpful Report
Posted 8 years ago
Good choice. Great range of sizes. Fast delivery and good returns policy.
Helpful Report
Posted 8 years ago
Great color, fit, and comfort and on 50 percent off
Helpful Report
Posted 8 years ago
My purchase of shoes were excellent and I was offered wide fitting due to a foot problem
Helpful Report
Posted 8 years ago
half price shoes and refund and re-order no trouble. kept informed about order perfectly
Helpful Report
Posted 8 years ago
Easy to order prompt delivery unfortunately had to return due to shoes not fitting but quick return of money excellent service
Helpful Report
Posted 8 years ago
Easy to order prompt delivery unfortunately had to return due to shoes not fitting but quick return of money excellent service
Helpful Report
Posted 8 years ago
Clarks Shoes is rated 2.4 based on 606 reviews