“Unfortunately we had a very inexperienced member of staff who in our opinion did not have sufficient customer service and communication skills. We took our 3 year old son, and although the measurement of his feet was done well, the rest was appalling. None of the styles on the shelves were in stock in his size, yet other styles came out of the stock room, the assistant brought out fully lace up shoes which is not appropriate for a 3 year old when I'd chosen velcro shoes initially, and the stock check said styles we chose were in stock and yet the staff couldn't find them on the floor. The staff member then forgot to write down the style of shoes I needed to look for in other stores and didn't offer to order them online for me. I had to ask another member of staff to help me so I knew the name of the shoe I was trying to find. All round, it has distinctively put us off shopping there again for children's shoes which is such a shame.”
“Very quick delivery but the website wasn't clear and I couldn't work out if the payment had gone through then it said payment pending, bit scary on PayPal!”
“My son is Autistic and shopping in malls is very difficult, the Staff at the shops seem to be aware of the complex nature of shopping with children (or Adults) with Autism and offered for me to visit the shop out of hours to make the experience easier, the range of footwear for Children is very good (but could improve a little in style for adults). I purchased 2 pairs of shoes and will be but for school shoes shortly.”