Unfortunately we had a very inexperienced member of staff who in our opinion did not have sufficient customer service and communication skills. We took our 3 year old son, and although the measurement of his feet was done well, the rest was appalling. None of the styles on the shelves were in stock in his size, yet other styles came out of the stock room, the assistant brought out fully lace up shoes which is not appropriate for a 3 year old when I'd chosen velcro shoes initially, and the stock check said styles we chose were in stock and yet the staff couldn't find them on the floor. The staff member then forgot to write down the style of shoes I needed to look for in other stores and didn't offer to order them online for me. I had to ask another member of staff to help me so I knew the name of the shoe I was trying to find. All round, it has distinctively put us off shopping there again for children's shoes which is such a shame.