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Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I got the boots shortly after Christmas, wore them a few times. I was so excited, they were just what I was looking for. Super Bowl Sunday we went to some friends and I showed off my new boots. When I went to put them back on (game over) the tab from one boot came off in my hand. Everyone was surprised since I'd said I'd only had them a few weeks. I put them in a box in the garage intending to mail them to Clarks to see if they could be repaired and honestly forgot about them. Found them, mailed them in and Greg tells me your experts said a mouse chewed them when I stored them in my garage. My garage isn't a normal garage, it's like a house with a car in it. The tab came off BEFORE they were in the garage, besides, I have many shoes, boots, etc... in the garage. This is the ONLY pair I've ever owned this happened to. I'm insulted and disgusted since my letter stated the tab came OFF, not chewed! Horrible customer service response blaming the customer (or mouse) and poorly made product. I'll never buy a pair of Clarks again. When even Walmart takes better care of it's customers there's a problem. I'll return the 20% off coupon. What the experts took to be chew marks from mice is just the porousness of the foam, at least that's what my experts at Cornell University said.
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Posted 7 years ago
I bought a pair of the Clarks Men's Whelkie Beach Brown Flip Flops 26068172. I love the feel/shape/comfort of the sole design. The between the toes strap wore out after a year. Thought I would try it again - bought another pair - liked the design so much. SAME THING happened. In 1 year...strap quit, wore out. Soles have hardly any wear on them. $50 bucks for this??? NEVER again... I'm staying away from Clark's shoes - all of them.
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Posted 7 years ago
I purchased a pair of 170.00 shoes from the online store and when I received them they were totally different then what I purchased. The shoes in the box were only 59.99..Go figure. I called and spoke to an awesome customer service rep and he assured me that he would help me reorder the same shoes with a 40% discount so I did it. He promised me it wouldn't happen again well it did I received the same shoes again I will NEVER order from Clarkusa.com again...
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Posted 7 years ago
I shop at Clark's for my children, have done for many years. I am usually very happy with the product but the last purchase I made was a pair of shoes for my 4 year old boy. The shoes lasted 2 weeks and were falling apart.
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Posted 7 years ago
I placed an order today at Clarks shoe store in Madison Avenue in NYC since they didn't have size 12 of the Mens Unstructured shoes. They are extremely comfortable. However, I was over there 3 times already and I always have had some kind of problem with the sellers. Lack of communication I would say, combined with a bad management. In this particular store, almost all of them have a low motivation, they are quite lazy and ready to argue with the customers. And I don't know why. Only today one seller was prepared to meet my requirements and her name is Acacia.
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Posted 7 years ago
I purchased a pair of shoes today from Buchanan street Glasgow and asked the assistant if I could purchase a plastic carrier bag as it was raining and didn’t want a paper one! I was told they had none? After walking around town for an hour my new white coat was covered in black ink all down the front transferred from the black paper bag!i returned to the shop very upset and was told “I’m afraid there’s not much we can do”I asked for the manager whom disappeared in the back shop! The shop assistant went in to the back for him to speak to me but came back out waving a bit of paper telling me to phone the customer service and NO MANAGER! I feel very disappointed and angry the way this situation was dealt with and not a single apology from any of the THREE members of staff that were approached about my return to the shop!
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Posted 7 years ago
The quality very nice
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Posted 7 years ago
Amazing shoe company, I’ve been wearing them ever since I found a pair in my local thrift store about 5 years ago. I usually buy 2-3 pairs at a time and they last a long time. Two days ago I bought a pair of Garratt Lace black shoes and a pair of Triken Run Red Brick color and OMG! I don’t want to take them off, so much so I ran and bought another pair yesterday, love this shoe, love this company! It will always be Clark’s for me!😀😀
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Posted 7 years ago
I Have had a number of operations on my feet and Clarke's staff have always been most helpful
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Posted 7 years ago
I ordered a pair if shoes online at Clark's site, received a confirmation email of shipment & I looked at the same site at the shoes I ordered and they went on SALE LESS THAN 24 HRS of ordering them. I phoned and was told to return them and reorder at sale price. Really, I live in a rural area without a clarks store the reason I order online they would not adjust to sale price. They will be returned & I will NEVER again order Clark's shoes
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Posted 7 years ago
Love their shoes!
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Posted 7 years ago
As always very easy ordering and from the first wearing of the shoes they seemed very light and comfortable
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Posted 7 years ago
Great product and customer service.
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Posted 7 years ago
Very attentive staff even though it was busy. They were short on sizes for kids shoes but the guy brought out all he had in my daughters size.
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Posted 7 years ago
I recently bought some shoes from Clarks. As I work on my feet all day, I was extremely pleased with how comfortable and light these shoes were. Very well made and a good price.
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Posted 7 years ago
Bought some shoes for my husband. Great Clarks' quality at a sale price. Fast delivery.
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Posted 7 years ago
Order delivered after 1 day , everything was great and smoothly process, I received exactly the item I order and enjoy from high quality shoe. Well done ! Jenny
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Posted 7 years ago
POOR QUALITY BEGETS POOR QUALITY - No matter how you spin it! I bought brand-new, never-worn Indigo Clarks shoes at a thrift store. I loved them--the color (brown and light green), style with the wonderful and colorful ribbon, the Velcro, and most of all the comfort. What a find! After wearing them for about 1/2 hour, the "foam" in the heal of the shoe burst out of the sides. The foam inside was obviously dry-rotted and extremely poor quality. It only did it on one shoe. I decided to poke the foam back in with glue and see how things went. That's how much I liked them. Not only did it not hold on the one shoe, but the other shoe did the same thing. Unfortunately, I was at a very heavily-attended event and was very embarrassed by the state of my shoes. I'm not sure how Clarks will address this issue, but my thinking is Clark's unloaded these shoes in whatever manner was possible because they knew there was a huge quality problem with them and the materials used to manufacture them. Once you found out about the foam problem, the shoes sat in your warehouse and the foam degraded. At some point somebody said, "We've got to get rid of these things. Let's donate them to thrift stores!"...aka, unsuspecting idiots and customers. "Plus, we can say we donate to CHARITY! I did see them online and yes, they're probably not a terribly new line, however, that doesn't explain the total degradation of the materials you used to create them! I've never seen this happen to a shoe in my life. Horrible, horrible quality. What a disappointment. I called customer service and spoke with a guy for a few minutes. He was very versed and familiar with the issue. Company-line--ready and waiting. The foam degrading is a known problem and the "natural" foam now used--not sure he actually said this--isn't as poor of quality; it will still fall apart. The shoes were made in 2004 and are/were apparently created to fall apart because they will go into a landfill. They don't fall apart from wear, they fall apart because of the materials they're made from and because if you don't wear them, the foam won't stay limber. Hrm. Ultimately, I was told that if they had been worn, they wouldn't have done what they did. Does this sound like gibberish to you? "We make them to fall apart. If you don't wear them, they will fall apart." I really believe they sat in a Clark's warehouse until somebody said we need to dump these things. A pair of Clarks shoes to the person who comes up with the best idea on how to do it. If I left a pair of shoes in a box for 14 years, brand new, I don't think the foam would disintegrate into powder. I will receive a 25% off coupon. I won't use it to buy any Clarks brand shoes because of this experience, the quality of the shoe, and because of the ridiculously poor and CONVOLUTED explanation I received. At least he was truthful--and pretty much felt that the explanation was sufficient and the coupon. It wasn't. SUGGESTION - On every box, warn people about the foam. --The materials used to make these shoes are meant to disintegrate. We're making poor quality shoes that won't last and saying it's to save the earth. HA!
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Posted 7 years ago
I love clarks they are always comfortable, and stylish, and the customer service I have found to be excellant
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Posted 7 years ago
Absolutely beautiful new shoes for both my mumee and myself. Love them and sooooo comfortable.
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Posted 7 years ago
Clarks Shoes is rated 2.4 based on 606 reviews