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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
I bought a pair of felt carpet slippers in November 2018 to replace a pair bought in early 2017. Didn't start to wear the replacement pair until January 2019 and within 6 weeks the sole started to split and now in May they are ready for the dustbin. Extremely poor quality of material used in the sole unlike my previous pair, which I was very impressed with, this pair are absolute rubbish and apparently this is a common fault.
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Posted 6 years ago
well pleased with the staff friendliness at your Gt. Yarmouth store,only purchased a shoehorn,but there you go.good value.
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Posted 6 years ago
If you plan on ordering the Clarks SILLIAN PAZ cloudsteppers for women, beware they run very narrow! I ordered my true size in a wide and I can’t even get my feet into them!!! What a disappointment!!! 😡
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Posted 6 years ago
Have been wearing Clark's for 20plus years with no issues. In the past year 3 pairs have split away from the base. There customer service is awful. There quality has gone away. There prices are high but use to be worth it... I have pairs that are 15 to 20 years old and in excellent condition. You lost a customer. Lo hi bi by
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Posted 6 years ago
I am writing to say that I brought my mum in the Eastleigh store and the lady that served us was really helpful and very patient with us my mum is in a wheelchair and has difficulty with buying shoes as she has one swollen foot after having two strokes ! the lady was Heather and she was old school as we say ! Mum got a nice pair of shoes and we were all very happy with that but just wanted to let Clark's know
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Posted 6 years ago
Good, better, CLARKS It's the quality it's the fit it's the care that you can feel when you try them on already. It's the difference and the style, and of course the price that puts a smile on my face. An added bonus is the quality service in our local Luton The Mall store.
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Posted 6 years ago
Horrible shoes. No grip to them. Cheap, busted my A-- twice.. I'm sure you'll laugh at this
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Posted 6 years ago
I had emailed Clarks re vouchers I had been given as a gift (£40) - when I tried to purchase shoes with them the Clarks store couldn't do anything about it because there appeared to be a fault with the vouchers (Vouchers had been bought in Tesco) Unfortunately I hadn't kept the receipt - However, they did email me a voucher for £20 as a goodwill gesture - really appreciated that - most unexpected but most welcome.
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Posted 6 years ago
I was not happy to be given a clear or see through shopping bag. No one needs to see what I bought. Even privacy is maintained by a shopping bag
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Posted 6 years ago
Purchased a pair of shoes unblush Go. Always happy with Clark's shoes good customer services from 191 Georgia and the other staff.
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Posted 6 years ago
I have bought a pair of winter slippers for my partner and he wasn’t happy with; then I decided to return the next following day. It was very easy and The Clarks Shop 25 Grafton Centre Cambridge helps me! The young April listens my query, asked my receipt and check the slippers and with a kind smile refunded my money into my card. Great team and helpful in this shop! Thank you
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Posted 6 years ago
I am very happy with the service of Assistant no 404 Aoife
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Posted 6 years ago
I visited the Clarks branch at Princes Street, Edinburgh on 8/4/19. I purchased 4 pairs of shoes. I would just like to say that I received excellent customer service from assistant no 11 named Susan. I have a disability making it very difficult for me to walk let alone carry 4 pairs of shoes. Susan very kindly said that I could have them delivered free of charge. She also assisted me on and off with my shoes as I have difficulty bending. I was very pleased with the very efficient service I received from this branch. The shoes felt very comfortable which was why I purchased 4 pairs. I am expecting my delivery next week.
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Posted 6 years ago
As far as I could remember, I have always worn a clarks but of late the shoe quality has deteriorated. Moreover the ethics does not prevail in the company anymore. I had to seek legal help in getting a refund for an online purchase and still fighting for it. There is absolutely no customer service. Beware from online purchases.
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Posted 6 years ago
The main part of the shoes came clean away from the sole, on the third occasion of wearing. Shoes cost £65, expensive for three wears. Won't be buying again.
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Posted 6 years ago
My Clark Sandler soles split. I was running away from a mugger in broad daylight on a solid level cement surface and. I blew my shoes. I'm a marathon runner and my shoes blew off my feet. Thank God I'm a trained athlete and I did not succumb to an injury when the shoes fell off .my feet because the soles fell apart, however the mugger caught up with me. Therefore I would not recommend these shoes for running, even if you are running for your life.my shoes were a size 7 and I'm 110 pounds so the shoes should have withstood the activity.
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Posted 6 years ago
Bought my grandson a pair of shoes for school September last year would never buy another pair again soles have holes in Velcro is coming apart and the insides are falling apart I phoned the shop and are not willing to do anything so basically my grandson now has to wear them like this until July
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Posted 6 years ago
Staff were very attentive and nice at the Bluewater branch. I find this one the best and they have a much wider range of ladies, shoes. The trainers I purchased on 18 March are lovely.
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Posted 6 years ago
The bottom of shoes sliced open after one year.
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Posted 6 years ago
Very friendly and great service from Antonia at the Bognor Regis store. Will definitely be going back.
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Posted 6 years ago
Clarks Shoes is rated 2.5 based on 601 reviews