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Clarks Shoes Reviews

2.5 Rating 601 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 601 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Never buy Clark's Products, I had ordered two pair of shoes from their site on 27/09/2019, they had sent me one wrong pair firstly, after paying only it came to my notice it's a different model, immeditely initiated returning on the delivery date itself, it was on 03///10/2019, Also I was very particular about the model & brand, without any hesitation after such a very bad dissatisfaction, I again ordered same model, After placing fresh order, I was also following about returning, unfortunately after contacting many times to their Customer Care service both call & mail, still they haven't taken the wrong product back, Now most the exciting ironic part is that, today on 09/10/2019 I got my shoes, model is same as I ordered but it's damaged one, How we believe this kind of branded companies, Such a worst experience & worst company.
Helpful Report
Posted 5 years ago
Terrible customer service, still waiting for a £276 refund after 3 weeks despite providing proof of postage Clark's refusing to refund and refusing to contact me
Helpful Report
Posted 5 years ago
I called to ask a question and I was on hold several minutes more than one call and they never responded to my email except for an auto reply. They do not respond to their customers. Terrible customer service.
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Posted 5 years ago
I paid for next day delivery and the shoes did not turn up for another 2 days 60 hours after the should have, so waisted £5-59 for 24 hour delivery. Oh well got plenty of money to waste
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Posted 5 years ago
I have been the customer of Clarks for more than 8 years and I really love the brand. However, I think they should be careful with their presence at Kobbler outlet in Chennai and should reconsider. I just bought couple of pairs, formal and casual, day before yesterday but th challenge rather shocking this was store manager promoting other brand by saying Clarks is not that great for it's price. I hope the brand takes care of this.
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Posted 5 years ago
I bought Clark sandals just 4 weeks ago. This is the 2nd pair of Clark sandals I have bought in the past 2 years that have worn down very quickly!! They are made with "memory" foam, which apparently has no memory. It just squishes down, and then you feel like your walking directly on the ground, because there's only a thin layer of rubber under that. Clarks used to be known for making good shoes, but not anymore. I will never buy another pair of Clarks.
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Posted 5 years ago
I will never shop at Clarks anymore. I bought last summer before holiday a very expensive pair of sandals for my son and I had no choice during our holiday to buy him an another pair because his feet was completely hurt by the sandals . Just both my younger son a pair of shoes from Clarks again and he was crying when we was walking because the shoe hurt his foot and refuse to put on again. I don't mind to paid a certain price but I inspect to have a quality for it which is not the case anymore with Clarks.
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Posted 6 years ago
All my shoes are Clarks because I am very happy with Clarks shoes - they are the best shoes and the most comfortable
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Posted 6 years ago
I spent £69 on a pair of Mens Clarks Strapped Sandal 'Garrat Active' for my husband. After a month of trying to break them in, they were rubbing constantly, the too-long heal strap flapped around and the inner sole was losing its colour. Appalling product for the price. We had to work very hard to get our money back. Are you losing sight of quality and comfort, Clarks? You can do better.
Helpful Report
Posted 6 years ago
I bought a pair of Clark Un Trek Part Men's Sandals from an Amazon site. I wore them a few times, but after wearing them for less than an hour my toes and ball of my foot felt numb due to the shape of the sole. I contacted Amazon for return and they would not accept them as they came fro Clark. So I contacted Clark and three times they told me they sent to return information. I have never received it and now I can't enven talk to anyone on the phone. I will NEVER buy another shoe fro Clark!
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Posted 6 years ago
Worst shoes I have ever bought. Even after wearing them multiple times, the shoes continue to give me blisters. Not something that is expected from a renowned brand.
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Posted 6 years ago
I bought shoes for my grandchildren at the Whitgift Centre, Croydon, and were served by Becky. Full marks for her professionalism and exemplary patience.
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Posted 6 years ago
Best shoes R Not Available in SALE - will lose out to other shoe Retailers!
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Posted 6 years ago
I am always extremely happy with Clarks shoes - they are very comfortable and hard wearing as well as very smart to look at. Also very quick on delivery. I was very impressed when recently purchasing Hamble Oak Dark Tan Lea shoes with the service I received from Sharon and Tim at their Southampton Branch. They were most helpful in every way.
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Posted 6 years ago
shoes poor quality complained to customer service told to send a picture then they were not the shoes so i sent them the shoes then told to much wear after 2 months i bought them to cut grass with not for church . I AM 69 YEARS OLD HOW MUCH DO THEY THINK I CAN DO. JAVIER PABLOS WAS VERY RUDE. Clarks can see allthis with my email exchange with customer care
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Posted 6 years ago
Really helpful person - Daan’yal. He chatted to the children and made sure the shoes were a good fit.
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Posted 6 years ago
I bought my Grandson his first pair of shoes now he is walking she told me that his foot size was a 4 1/2 f he wore them they kept falling of his feet took him to another clarks sjop to be told that he is a 4 G how can you get it so wrong
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Posted 6 years ago
I went into Hampton Clarks to buy my grandson some new school shoes.I want to thank Joanne for the kindness she showed to my grandson,she has a natural affinity with children and for the care she took making sure the fit was perfect. Thank you Joanne.
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Posted 6 years ago
Excellent customer service I just happened upon Clarkes in the Abbey Centre one evening, to be honest it had been a long time since I had been in Clarkes, thinking of the shoes as more practical, sensible shoes. I was served by a lovely girl called Ailbhe; what a delightful little lady she is. I was so impressed with the professional manner in which she served me, making suggestions and truly going the extra mile. I can be quite indecisive at times and I was touched by her gentle manner and very grateful for her patience. Thanks to Ailbhe I walked away with a pair of light-weight, fashionable and extremely comfortable shoes…fantastic. Well done Clarkes for your shoes and but mostly your excellent staff and customer service. Deborah.
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Posted 6 years ago
I have been atended very kindly with your assistant 213- Amy.
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Posted 6 years ago
Clarks Shoes is rated 2.5 based on 601 reviews