Login
Start Free Trial Are you a business? Click Here

Clarks Shoes Reviews

2.4 Rating 606 Reviews
34 %
of reviewers recommend Clarks Shoes
2.4
Based on 606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Their online store suck, no flexibility given. 1. After I realize I buy wrong shoe size, I quickly write an email to ask for change of size, and they replied 2 days later and say due to their backend process, they are unable to change. 2. Once the item arrived, I cannot bring it to any outlet to do the exchange, instead, I need to fit their time to arrange for collection, ( they can only collect 9-5 workday, which is unreasonable for people staying alone), and u need to wait 30 days for them to verify the status, and another 30’days for refund. 3. They don’t even have a proper live chat session to contact or leaving review, they are kinda ignorant on their online store business.
Helpful Report
Posted 2 years ago
Any sandal I liked was sold out in May (Size 7.5.) Most never came in stock again. Middle of June has only left overs (tat) on sale. This leaves the rest of the summer with little to sell and no choice for customers I suppose hundreds of boot styles will fill the shelves before summer holidays begin. Have you ever considered starting summer styles later by a month maybe? Then you could sell summer shoes in THE SUMMER. Wow! Revolutionary!
Helpful Report
Posted 2 years ago
Sandals are expensive and fell apart less than a month of wear.
Clarks Shoes 1 star review on 16th June 2023
Helpful Report
Posted 2 years ago
I have worn Clarks shoes since I was a young child. That's well over 50 years. Whenever I do find a store now I always walk away empty handed. The quality has gone. I would put the quality of the offerings on a par with Shoezone but not at Shoezone prices. Cheap lightweight tat is what is on offer today. The sturdy Clarks shoe has gone. No wonder most of the stores are gone now too. It seems extremely bad management decisions have been made in recent years. It is such a shame.
Helpful Report
Posted 2 years ago
We were helped by Dani today at Rushden Lakes (6/6/23) I was so pleased that Dani pointed out that the shoes I wanted came in a wider fit that fitted me perfectly, thankyou very much for your help Dani and for her help in purchasing my husbands trainers.
Helpful Report
Posted 2 years ago
I’ve shopped for Clarks shoes for several years after my podiatrist recommended them. They’re high quality comfortable footwear. A plus! Linda White
Helpful Report
Posted 2 years ago
The wrong shoes were shipped to us-- and we've been trying for practically weeks now to try and just get a hold of them, but their customer service is non-responsive. Just today we've been on hold for 30+ minutes on two different occasions, long enough that their customer support hours literally passed. Absolutely awful :(
Helpful Report
Posted 2 years ago
In Stevenage Clark’s store there is a delightful young lady with a sweet smile called Gracie who managed to find a perfect fitting shoe for me without any trouble So lovely to find a happy youngster.
Helpful Report
Posted 2 years ago
I’ve worn Clark’s flip flops for years the quality is not there anymore. Makes me sad
Helpful Report
Posted 2 years ago
I ordered 2 pr of sandles. Not cheap. Rec'd 3 wks later...such garbage. I could not believe they were Clarks. I trusted Clarks name. Nowhere on them do they indicate Clarks. I think I was scammed by believing the ads on FB. Never again. I can't even give them away. So very hurt and disappointed. And $80.00 poorer.
Helpful Report
Posted 2 years ago
Address shows as Mississauga but then 3 weeks to get any shipping info and told order is stuck in customs.
Helpful Report
Posted 2 years ago
Big thanks to Mary in the Ipswich store today! She helped us to pick our sons first shoes. She was both professional and friendly and made it such a lovely experience from measuring his feet to giving advice. My son loves his shoes! Thank you Mary, a credit to Clarke’s!
Helpful Report
Posted 2 years ago
They do not comply with their return policy. I returned the products on March 14, it's April 24 and they still haven't refunded my money
Helpful Report
Posted 2 years ago
Worst shoes I have ever seen. Misrepresented on their website, the product that you receive is nothing like what they advertise. The cheapest, worst construction. Single layer of fabric poorly sewn onto a cheap plastic sole. Don't bother. Don't waste your money. The pictures show the boot as they advertise it and the boot that I received.
Clarks Shoes 1 star review on 19th April 2023 Clarks Shoes 1 star review on 19th April 2023
Helpful Report
Posted 2 years ago
Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.
Helpful Report
Posted 2 years ago
Poorly made products at a high price. I purchased a pair of Clarks Slippers and they lasted 5 months. I thought I was buying a quality produce, I was wrong. I get more life out of a pair of Walmart slippers than a pair from Clarks. They wouldn't even warranty their product and apologized for the inconvenience!!! Terrible company!! Don't waste your time or money on their!!
Helpful Report
Posted 2 years ago
Needed a really comfy pair of shoes website had promo on the pair I chose and I also used a promo code win win
Helpful Report
Posted 2 years ago
Slippers are comfortable but cheaply made and they DO NOT back their product!!! I had purchased a pair of men's slippers and within 5 months then began to fall apart. I contacted the company and they flat out refused to warranty they. TERRIBLE COMPANY!!
Helpful Report
Posted 2 years ago
Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me.
Helpful Report
Posted 2 years ago
Today, we went into Clark's shoes in Solihull. We were met by Pat, who instantly impressed us by her interest in my wife who had a fractured wrist. The reason for the visit to the Clark's shop was to purchase a pair of shoes which did not need to be laced up. Pat understood the problem exactly and did not spare herself until my wife was satisfied. We made the purchase and were very happy. Thank you, Pat. Un Loop Black Leather 261686735040.
Helpful Report
Posted 2 years ago
Clarks Shoes is rated 2.4 based on 606 reviews