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Clarks Shoes Reviews

2.5 Rating 600 Reviews
34 %
of reviewers recommend Clarks Shoes
2.5
Based on 600 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
The wrong shoes were shipped to us-- and we've been trying for practically weeks now to try and just get a hold of them, but their customer service is non-responsive. Just today we've been on hold for 30+ minutes on two different occasions, long enough that their customer support hours literally passed. Absolutely awful :(
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Posted 2 years ago
In Stevenage Clark’s store there is a delightful young lady with a sweet smile called Gracie who managed to find a perfect fitting shoe for me without any trouble So lovely to find a happy youngster.
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Posted 2 years ago
I’ve worn Clark’s flip flops for years the quality is not there anymore. Makes me sad
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Posted 2 years ago
I ordered 2 pr of sandles. Not cheap. Rec'd 3 wks later...such garbage. I could not believe they were Clarks. I trusted Clarks name. Nowhere on them do they indicate Clarks. I think I was scammed by believing the ads on FB. Never again. I can't even give them away. So very hurt and disappointed. And $80.00 poorer.
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Posted 2 years ago
Address shows as Mississauga but then 3 weeks to get any shipping info and told order is stuck in customs.
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Posted 2 years ago
Big thanks to Mary in the Ipswich store today! She helped us to pick our sons first shoes. She was both professional and friendly and made it such a lovely experience from measuring his feet to giving advice. My son loves his shoes! Thank you Mary, a credit to Clarke’s!
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Posted 2 years ago
They do not comply with their return policy. I returned the products on March 14, it's April 24 and they still haven't refunded my money
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Posted 2 years ago
Worst shoes I have ever seen. Misrepresented on their website, the product that you receive is nothing like what they advertise. The cheapest, worst construction. Single layer of fabric poorly sewn onto a cheap plastic sole. Don't bother. Don't waste your money. The pictures show the boot as they advertise it and the boot that I received.
Clarks Shoes 1 star review on 19th April 2023 Clarks Shoes 1 star review on 19th April 2023
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Posted 2 years ago
Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone.
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Posted 2 years ago
Poorly made products at a high price. I purchased a pair of Clarks Slippers and they lasted 5 months. I thought I was buying a quality produce, I was wrong. I get more life out of a pair of Walmart slippers than a pair from Clarks. They wouldn't even warranty their product and apologized for the inconvenience!!! Terrible company!! Don't waste your time or money on their!!
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Posted 2 years ago
Needed a really comfy pair of shoes website had promo on the pair I chose and I also used a promo code win win
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Posted 2 years ago
Slippers are comfortable but cheaply made and they DO NOT back their product!!! I had purchased a pair of men's slippers and within 5 months then began to fall apart. I contacted the company and they flat out refused to warranty they. TERRIBLE COMPANY!!
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Posted 2 years ago
Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me.
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Posted 2 years ago
Today, we went into Clark's shoes in Solihull. We were met by Pat, who instantly impressed us by her interest in my wife who had a fractured wrist. The reason for the visit to the Clark's shop was to purchase a pair of shoes which did not need to be laced up. Pat understood the problem exactly and did not spare herself until my wife was satisfied. We made the purchase and were very happy. Thank you, Pat. Un Loop Black Leather 261686735040.
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Posted 2 years ago
Hard plastic soles with lines like being Tortured with every step
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Posted 2 years ago
I will never again purchase Clarks again. As a Caribbean man I have always worn Clarks as school shoes and that is when Clarks were made in the UK with quality and now Clark’s are just trash. I have recent Clarks that have dry rotted and unable to withstand its time due to poor quality. Clarks and Ballys have been shoes made Caribbean school children have worn because of the high quality but now Clarks are trash and the company has lost their credibility for profits. Clarks you have lost a long time supporter.
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Posted 2 years ago
I just loved these little boots called Caroline Park, so i bought them...I wore them 2 times and realized the soles will not last very long at all...The soles at the heel were peeling down so quickly!!! I remember Clarks lasting forever !!! I was told they are no longer made in the UK...I paid lots for these little boots and they were on sale !!! RIP OFF...Ive seen better in Walmart lately!!! So disappointed :( Super crappy soles!!! & the upper part of the shoe is equal to Wamart shoes now...It was the style that caught my eye originally..I should have looked closer, but had to have them ordered in from other store..
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Posted 2 years ago
I have had 2 pairs of Clark’s slide-in clog style shoes completely fail where the top is sewn to the sole. Yes, they had been in the closet awhile while I had some foot issues. But for leather shoes to fall apart like that is ridiculous!
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Posted 2 years ago
Clarks changed footbeds. They are no longer smooth inside. Have lines. I have neuropathy and these lines hurt my feet. Was the only brand I could wear. In the process of finding another brand I can wear.
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Posted 2 years ago
Waiting on refund for over 3 weeks. Nobody answers the phone… follow every prompt just to get a live person to no avail. No customer service email I can find either.
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Posted 2 years ago
Clarks Shoes is rated 2.5 based on 600 reviews