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Clarks Shoes Reviews

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Clarks Shoes 1 star review on 19th April 2023

Clarks Shoes 1 star review on 19th April 2023

33

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has gone to the toilet. No customer service. No way to contact them. Sit on voice mail hold forever, no one picks up. No email address. No physical address. I returned shoes. Tracking the package, it took 10 days to go 45 miles, then the package disappears. No response from Clarks. No refund. I got ripped off. This used to be a good company. Never again will I buy from this company.”

Posted 1 year ago

“I received a pair of Clark’s shoes as a gift. On the first wearing the shoes fell apart. I took pics and contacted Clark’s for a replacement. They said without a receipt there was nothing they could do. I have been a customer for probably 45 yrs., but will NEVER buy Clark shoes again. Very disappointing customer service or lack thereof.”

Clarks Shoes 1 star review on 4th December 2022

Clarks Shoes 1 star review on 4th December 2022

Posted 1 year ago

“Came on time I wear to work everyday .comfortable shoes.”

Posted 1 year ago

“I ordered a pair of shoes online. They sent me scratched display ones that cannot be returned. They then sent me a link to review the item. When I said what happened, they cancelled my review because it would 'affect sales'. So in other words, they don't want people to not be ripped off by ordering shoes with wear & tear at full price. So I'll be posting this review at any other platform I can find. Dodgy and classless company.”

Posted 1 year ago

“I have been buying Clarks shoes for many years, great look and style., BUT they are not as long lasting as the used to be, the problem with them is the heal which has air pockets and because of thin area that covers the air pockets the hole appears with short use. NOT A GOOD BUY, SHAME. P.J.N.”

Posted 1 year ago

“Clark shoes have until this week been my "shoes to go for". However this week, I wore a pair of gents shoes during particularly heavy rain in Edinburgh. After about 10 minutes exposure to wet weather, the soles parted company with the upper shoe on each foot leaving me with effectively no shoes and freezing wet feet. Admittedly, these were not new shoes but I do look after my footwear. I do not have proof of purchase. On the basis of the reliability of these shoes, it is highly unlikely I will ever purchase, or recommend, Clark shoes in the future.”

Posted 1 year ago

“I am unable to return shoes. I cannot access account. Impossible to reset password. The reset link does not ho to my inbox. Even their IT cannot sort. I have apair of £60 shoes I do not want. Terrible service”

Posted 1 year ago

“I made a purchase of some shoes on the clarks website with the following order number -CL-EU-00505709 . I had to return them on 29/09 and until today, 20/10 I still haven't received the refund. I contacted customer support several times and they tell me that the case is complex and they are dealing with it. I don't understand how returning an item can be so complex that it takes 1 month to refund the customer.”

Posted 1 year ago

“The shoes won’t stop rubbing spots on my heel. I went to super shoes looking for a pair of shoes that wouldn’t hurt my feet due to all the walking I do at work. The lady told me the Clark’s was the best to pick from, so I paid $70.00 for the Cora pair. The do not make my feet hurt for say but they will not stop rubbing open spots on my heels that bleed. I have tried many different socks to prevent this but unfortunately I am not able to wear them anymore due to my heels bleeding. I haven’t had them but 2 months.”

Clarks Shoes 1 star review on 11th October 2022

Posted 1 year ago

“I would like to mention Sarah from Carmarthen store. I was most impressed with the service and advice she gave me when I took my Grandaughter in for her 1st pair of shoes yesterday.”

Posted 1 year ago

“I ordered 2 pair of shoes and returned 1. Now after 2 months I still didn't get a refund or any reaction on my emails (only computer answers) . Very terrible custumer service! There is no phonenumber and not possible to speak or mail with a human person. I will never order here again.”

Posted 1 year ago

“Still waiting for my refund over 2 months later. Lousy customer service. I will never purchase clarks shoes again and will be sure to "advertise" on all social networking forums.”

Posted 1 year ago

“I've had 2 pair Clark's shoes fall apart while wearing, walking in them. The heel part of the shoe just disintegrated. This jusy happened yesterday at a class reunion. In addition, I had a pair of sandals fall apart while wearing them. I'm having bad experiences with Clark's shoes.”

Posted 1 year ago

“Bought a pair of ATLTrekPathGTX shoes today in the Clark’s Shop in Forestside Belfast.Great customer service from Oisin who went out of his way to make sure I was happy with the pair I bought.”

Posted 1 year ago

“Following a postal delay of £300.00 worth of school shoes for my children to try at home, Claire ( Assistant no 11) at the Falmouth Store went above and beyond to take ownership of then issue of missing items, calling other stores to clarify the whereabouts of the shoes and providing the refund I was requesting . Seldom do you come across such amazing customer service on the modern day of online orders and accounts. Claire has the most amazing interpersonal skills as does all the staff on the Falmouth Branch. These people should be recognized for their professionalism and great customer service. Thank you Claire and the staff in store for your help. Jeanette Last”

Posted 1 year ago

“Just received a pair of “Clark’s” sandals in the mail. They didn’t come in a box - they were simply wrapped in plastic and taped. These are not genuine Clark’s. There is no logo, not even a size! Zero markings of any kind to indicate (or IMPLICATE) a company. They’re VERY cheap quality, nothing like actual Clark’s. (On the outer package, the “value” is listed as “5.00 USD”. Total rip off.”

Clarks Shoes 1 star review on 12th September 2022

Clarks Shoes 1 star review on 12th September 2022

Posted 1 year ago

“As a former customer service champion and employee of Clarks for nearly 10 years, I was disgusted with the lack of customer service in both the Northfield and Next franchise store in Selly Oak. Neither me or my partner were greeted by a member of staff, the shop was empty and the three employees (including the manager) stood around the sales desk talking and looking at their phones. Both shops were disorganised and messy on arrival which could have give something for the staff to do. The hipster clothing worn by all was not fitting of the brand and if the shops had have been busy it would have made identifying who actually worked there difficult. I'm genuinely disappointed with the slipping standards of customer service that clarks now feel is acceptable”

Posted 1 year ago

“I ordered a pair of the "Soft Footbed Orthopedic Arch-Support Women's Flower Hollow Out Sandals". They were too loose and the sole was very hard. I have received 3 email replies (I requested a refund) from Clarksonline (AKA creativecraft@handicraftservice.com). They've requested many photos, the order # (which I've sent every time), and other stall tactics. Their latest email said IF I have a full refund, I'll need to pay the return shipping, about 30 US dollars or more. They'll help me apply for a maximum refund of 20%. They also wrote, "You continue to use the goods and help you solve the problem as soon as possible. Can you see that?" Very rude, terrible customer service! I will never order from them again. I realize I'm out the $36.97. I hope I save others from having the same frustration and disappointment! Don't order from them!”

Posted 1 year ago

“Ordered some shoes for my son in store. They didn't have them in so they were to be sent to my house within 5 days. a week later and they still haven't turned up. Can't get through to the store, can't get through to customer services. Utter joke of a system. Won't be ordering from them ever again.”

Posted 1 year ago

“Eigenlijk 0 sterren. Onbetrouwbaar bedrijf dat niet terugbetaalt als schoenen teruggestuurd worden. Oplichters!!!!”

Posted 1 year ago

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Clarks Shoes is rated 2.5 based on 555 reviews