Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.52

2.5 Rating 557 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 557 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Clarks Shoes 1 star review on 19th April 2023

Stacey

Anonymous

Anonymous // 01/01/2019

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“They sent me a pair of shoes, each shoe being a different size! I’ve called over 15 times with no answer and send 10 emails with no response. Horrible, never buying from them again.”

Helpful Report

Posted 1 year ago

“After my 15 emails I still didn’t get back my £229 refund they ignored me and are refusing to give my money back…Only automated response saying they will get in touch with you soon but so far no one got back to me there is not another option to contact them. If anyone is experiencing the same issue please let me know. The way they treat their customers is horrific.”

Helpful Report

Posted 1 year ago

“This Company has The Worst Customer Service I have ever experienced. Returned an item and a month later still no credit and when I tried following up - no one answers the phone, responds to emails or Facebook messages. I have been trying to contact them for over 2.5 weeks. Unbelievable. I will never buy anything from this Company again, and will take legal action if I do not receive refund.”

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Posted 1 year ago

“Yes I ordered three pairs shoes and 30 dollars for speedy delivery and took a month, and yes quite the run around. They barely fit at that!!!!!! Wish I would if checked the reviews before I bought them. Anything I order from anyone now I will read reviews first most definitely.”

Helpful Report

Posted 1 year ago

“Order shoes and they were delivered May 25. They didn't fit and I sent them back using their own prepaid return label on May 27. It's now June 20 and no shoes and no refund. Can't get in touch with anyone from the company.”

Helpful Report

Posted 1 year ago

“Visited your Carmarthen Store today to purchase a pair of sandals. Assisted by a very pleasant and helpful young lady called Sarah who went out of her way to make sure I was happy with my purchase. Also, another young lady who over the years has been very helpful is Juliette who has assisted me in many purchases of Clarks shoes. Well done Carmarthen Branch.”

Helpful Report

Posted 1 year ago

“So i bought my shoes in a store in canada and once i put them on saw that shoes where very tight look at the size and they where mark as 8 1/2 M and all my other shoes from clark are always 8 1/2M this shoes was wrongly mark and the store told me to contact customer service and now customer service is telling me i have to see with the store because even if the store says outside Clark is not a clark shoes store its a third party and the can do anything now im stuck with a pair of shoes i can’t wear because they are to tight an nobody to help and im stuck in a ping pong game the store say it’s customer service and they say it’s the store even if the store says clark outside in big letters. After 10years of giving my money to that company im disgusted by there customer service. Dont care about the client just there money that is how im feeling now because nobody want to help. And in the picture you can clearly see a difference on the size. Amazon has a much better customer service then them and we buy are stuff from a third party and there returns or refund policy are not discriminatory on any where in the world you are”

Clarks Shoes 1 star review on 8th June 2022

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Posted 1 year ago

“Poona at Treaty Centre Hounslow High St was so helpful - nothing was too much trouble. I shall be returning to Clarkes Hounslow as there is still personal service available Many thanks”

Helpful Report

Posted 1 year ago

“I also should have read these reviews before I placed an order. After placing an order of over $300.00 and not receiving an email to confirm that my order left the warehouse, I called to see where it is. I was told that the product is in stock but has not left the warehouse after a week. Was told it was Purlators fault since they are behind their deliveries. BUT how can purlator be behind when Clark’s never gave the order to them. When I asked for a refund they told me they don’t give Refunds!! They seem to only take your money. Now resorting to legal channels. You can only use the pandemic when it’s the pandemic problem. Just radalsotjat the new CEO that was hired last year quit after 9 months. Even he could not help them.”

Helpful Report

Posted 1 year ago

“Shoes started to fall apart within the first week, didn't even get fully broken in. Email to their customer service was ignored. Expensive trash with no care for the customers, 0 stars in my book”

Clarks Shoes 1 star review on 28th May 2022

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Posted 1 year ago

“Dreadful experience faced with my online order. Not received my order yet , even after 20 days and I see similar experience faced by many others for over an year! I should have checked this facebook page before making online purchase at Clarks Is the Clarks India really run in partnership by Reliance ? Why is no action taken to correct this by Reliance ?”

Clarks Shoes 1 star review on 25th May 2022

Helpful Report

Posted 1 year ago

“School shoes fitted in St Helen’s store jan 2020 worn for one day and look how red and sore my sons feet were they wouldn’t refund so issued a gift card which is now expired and won’t offer a re issue bad customer service considering stores were closed March 2020 during covid so I couldn’t use the gift card now it’s expired and Clark’s customer service Elinor won’t re issue even out of goodwill just told have 2 years to use my gift card is out of date by a couple of months everyone be wary of Clark’s I won’t be shopping at Clark’s again after this bad experience and poor after care feel well and truly ripped off shoes that hurt my son all day and £38 in Clarks pocket any at a loss to me customers be aware !!!!!!”

Clarks Shoes 1 star review on 17th May 2022

Helpful Report

Posted 2 years ago

“I have been buying Clarkes shoes and boots for years because they were good quality and durable I I have always bought the standard width, not wide fit shoes but recently Clarkes have started scrimping on materials, so much so that the standard size no longer fits my normal sized feet, I recently ordered 2 pairs of sandals normal width and they are so narrow that the straps arent long enough to close the velcro properly, very disappointing. Clarkes you have lost a loyal customer with your penny pinching ways!”

Helpful Report

Posted 2 years ago

“Clarks shoes I'm discusted with your delivery, Sales sticker stuck on top of the faded shop, fantastic? How nasty is that you treat people so badly after you have taken the people's money. Never again, I don't recommend.”

Clarks Shoes 1 star review on 9th May 2022

Helpful Report

Posted 2 years ago

“Apparently there is an issue between Clarks and Purolator. I ordered a pair of shoes almost 3 weeks ago, they were picked up by Purolator, but not delivered. I called Clarks and they said to wait another week, they have no idea. Clarks won't issue a refund, I have to wait until they are received (if they ever get here) and then return them. Do not order online from Clarks. Terrible service. Nobody has any idea as to what's going on other than "issue with Purolator". Meanwhile, I'm getting my other deliveries via Purolator.”

Helpful Report

Posted 2 years ago

“Terrible experience with the website and the customer service. The fact that their site forces you to do everything through your account but doesn’t actually attach any return information to it is ridiculous. It feels like I just got scammed into paying them for shoes, returning them and never getting the money back.”

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Posted 2 years ago

“No bad experience, just checking the prices for sandals. Wow, totally ridiculous! Good luck!”

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Posted 2 years ago

“Purchased 1 pair of shoes very happy, they then sent me an email offering a 30% discount on the same shoes but in brown so i purchased 2 pairs paid for them received thank you email then they cancelled 😞 and said out of stock, went back online and they are still for sale what a CON ,”

Helpful Report

Posted 2 years ago

“I ordered a pair of Clark’s Desert Boots (directly from the Clark’s website) that went through on April 19th. A shipping label was created on April 22. It is now May 2 and has still not been picked up for shipping. I’ve called Clark’s several times times and was basically told to “wait longer”, “there’s nothing we can do…”. I definitely would NOT recommend ordering from Clarks expecting them to arrive in a reasonable time.”

Helpful Report

Posted 2 years ago

“We have been struggling to find a pair of school shoes that my daughter can fit into, her feet being quite wide and unusually deep for a 7 year old, so when we tasked the wonderful staff in Clarks on the High St in Worcester to search for appropriate shoes, nothing was too much trouble for them. Heather was very patient and must’ve brought out shoes in all the existing types of fits, widths, depths and lengths not to mention styles and we were very impressed with Heather’s knowledge on which types of shoes would be best for my daughter. All the staff were very friendly and extremely professional in manner. Thank you for a fantastic service”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 557 reviews