Coast Stores Reviews

Name: Coast Stores
Rating: 1.96

2.0 Rating 46 Reviews

22 %

of reviewers recommend Coast Stores

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2.0

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Coast Stores 1 star review on 11th April 2022

Anonymous

Coast Stores 1 star review on 27th March 2022

Ginny

Coast Stores 1 star review on 10th March 2021

Nooshin

Anonymous

Anonymous // 01/01/2019

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“I have ordered blush bridesmaid dress I was about to use as my wedding dress. Original price was £139 , slightly discounted so I thought I will give it a go. Very bad quality !! Material is just joke I wouldn’t even wear it anywhere , see through ! How can you make see through bridesmaid dress?? Very very cheep material ! Bow which supposed to be in a back was falling apart. Size 10 was like size 12, would bot recommend buying.”

Helpful Report

Posted 1 year ago

“Coast is the worst company I have ever ordered online with. It's absolutely diabolical. I am still waiting for a refund that goes back to January this year for over £200! I placed an order in January this year and returned the items through Royal Mail promptly (I have proof of return). It took forever for Coast to acknowledge my return but I did eventually receive an email telling me it had received the goods and it would make the refund. I waited for my refund but it never came. In the meantime I was taken seriously ill into hospital and my recovery has taken months. Last month whilst checking over my accounts for the year I realised that they never did refund my money. I contacted customer services and they replied promptly and apologised and assured me that I would receive a refund. This was coming up a month ago. Still no refund has arrived. I have contacted customer services several times and they have responded quickly and promised me it would arrive in my PayPal within a few days. I now contact them daily but no longer receive a response. All my emails are ignored and they owe me over £200. It's been a year in January since the order and they still have my money. It's shocking that a high street brand such as Coast can be so appalling to it's customers. I will never ever purchase from them online or instore ever again.”

Helpful Report

Posted 1 year ago

“I returned a dress on the 11th August and was told my refund would be in my acct on the 26th August. No tefund as yet. Now been told it will be 11th September. Is this company experiencing financial difficulties? At most we should be waiting 5 working days for a return. Never ever buy from this company.”

Helpful Report

Posted 1 year ago

“Ordered several items which arrived promptly. Unfortunately the fit wasn’t ideal so returned them. Had so many issues chasing my refund even though I had tracking to prove my parcel had been returned. Emails going backwards & forwards with excuses as to why I still hadn’t received my refund. Had to raise a dispute & investigation with my bank to receive my refund. AVOID I will definitely not recommend or use this company again. Shocking customer experience.”

Helpful Report

Posted 1 year ago

“Still waiting on an e mail and return of correct money transferred into my account , customer service is non existent , very unprofessional and awful service , would not recommend on line coast”

Helpful Report

Posted 1 year ago

“I am extremely disappointed. I ordered the Fleur 3d dress in two colours because it was that gorgeous. It was pricey but I thought it was beautiful. Well I ordered the dresses in a size 8 and they were so tight on the arms I couldn't bend down. I thought I just needed to size up so I ordered the same dresses in a size 10 just to be sure. Tried them on, and the same problem. So tight on the shoulders and the sleeves - just horrendous. But slightly to loose in waist so obviously the wrong size. I sent them all back, all 4 dresses. The people making these have no idea how to sew. Who needs a dress you can move around in? Ridiculous. And the patterns aren't cut right, they should have had the common sense to use the flowers embroidered on the fabric to do waist, not create that horrible juxtaposed waist the dresses have where the pattern doesn't flow at all. Overall far to expensive to be extremely awkward to wear. The dresses are to tight to get on and off and to uncomfortable to move in. And to top it of, coast have the audacity to charge £2 for returns! The cheek. If other companies have free returns why don't coast? I'm not impressed at all and I don't think I will be ordering from coast again.”

Helpful Report

Posted 1 year ago

“Delivery of items ok returns is a different story. Trying to fill in a return and saying wrong email or password 🤔🤔 . I've now read this on many reviews . Funny that 🤔🤔🤔”

Helpful Report

Posted 1 year ago

“I ordered a plus size sequin cocktail dress; that fit me perfectly. My package came in 3 days and they sent me regular tracking updates. The dress was on sale for £40 and the quality was ideal for the Price.”

Helpful Report

Posted 1 year ago

“My order was not delivered, paid for next day delivery. That was 9 days ago. No delivery yet. Coast will not offer refund, basically washing their hands of it. Extremely bad Customer Service. Would not order from them again.”

Helpful Report

Posted 1 year ago

“Very poor customer service. Lengthy delays in getting a refund for expensive items! Complained but just got told I had to wait despite the tracking confirming the item was back safely. Other retailers for more effective with online orders so steer clear”

Helpful Report

Posted 1 year ago

“Beware- items never received Ordered item- received email stating item had been dispatched- I never received item- contacted them- they stated they have issued refunded which was not requested as I wanted the item - not yet received refund and told to reorder item if I wanted it.”

Helpful Report

Posted 1 year ago

“BEAWARE : delivery service extremely bad. I am awaiting order, had to request tracking number and EVRi have no details on their system. DISASTER . Don’t know if I will get my order so think twice before you order”

Helpful Report

Posted 1 year ago

“I've ordered a big badge of bridesmaids dresses. The dresses were delivered promptly and of good quality. I've selected 4 dresses and returned the rest over a total of 5 parcels, following the instructions closely to make sure it would all be returned properly. I've now been in touch with them for weeks as they've failed to refund me for £374,60. They can see Evri haven't delivered all the parcels on my proof card, but point me to Evri to figure it out with them. Obviously Evri is impossible to talk to. Coast could not care less. Terrible company, would avoid them like a rash!”

Helpful Report

Posted 1 year ago

“Be careful if you need to return item ,they refund processing terrible ,it’s been a month ,still waiting for my refund .They keep saying we are investigating but no result .No integrity ,stir away from this company”

Helpful Report

Posted 1 year ago

“Coast & DPD are not a great partnership. My address was incomplete, I paid for next day delivery (Sat) they stated Tuesday. I was so stressed with the idea of not being home to collect it. That is did arrive but DPD couldn’t be bothered delivering to me and dropped it off at a local hub. Got my parcel only to discover colour of one garment wasn’t like image and the other was damaged. I think the online customer service is awful. Email is much better! I won’t be buying again as I feel their garments are cheap looking too.”

Helpful Report

Posted 2 years ago

“Noticed same bad experience I’ve used Coast Fashion taken over £88 from Amex no confirmation order no dresses. And only repeated generic customer service emails asking for same information over and over again! Say no order and cannot link payment with my credit card! Disgraceful. Asked Amex to look into it. Think I will need to use RESOLVER”

Helpful Report

Posted 2 years ago

“Sent for a jumpsuit which was to big, would of loved a smaller size as was gorgeous but unfortunately didn't do a 6. I returned the jumpsuit straight away so could be re-sold pity coast couldn't do the same with my refund, which l still haven't received, after almost 1 month this has put me off ever sending for anything again!! which is a shame because the clothes are lovely.”

Helpful Report

Posted 2 years ago

“delivery was prompt pity it was Wrong size sent ,bag said 14 it was an 8 inside .so disappointed .this seems to be a common practise . will have to wait for refund now . will return dress and hope refund is prompt.”

Helpful Report

Posted 2 years ago

“Ordered 3 dresses from Coast but did not receive a confirmation email with an order number, noticed however that full payment had been taken. This has been 2 weeks now and it's impossible to contact anyone other than their generic customer services email. They have had all my details but there is still no sign of a refund. Have contacted Resolver, next step will be trading standards. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“I have ordered recently 2 dresses from Coast. They sent me a wrong item for the dress with a high price. I have emailed them right away, and they advised that once I will return the wrong item back, they will post the correct one.I have returned the item with a note inside, sent them 7 emails till now mentioning that I want the ordered item to be delivered to me, not refund, as i have a big eventto attend. Yesterday someone confirmed that they have received the wrong item back and they will process a refund. I have emailed back to let them know that the initial agreement was for them to post to correct item, and I never wanted the refund. Another person replied to me today that they haven't received any parcel with the wrong item from me, but still went ahead and refund the amount. How do you know to refund someone back without having your product back. The worst experience ever, very misleading and poor costumer service. You put item on sales just for messing with people. We purchase the items, you send wrong one to people and play the victim. I have 7 emails all with wrong communication, you never bother to read the previous email. I used your return label from Royal Mail and they told me that the item is lost. I use daily Royal mail and they are very good. You put the blame on other company for your bad organisation and management. Extremely unhappy.”

Helpful Report

Posted 2 years ago

Coast Stores is rated 2.0 based on 46 reviews