Direct Line Reviews

Name: Direct Line
Rating: 1.54

1.5 Rating 272 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

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Metrics

1.5

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Direct Line 1 star review on 17th December 2024

David Onyett

Direct Line 1 star review on 19th October 2022

Mike

Direct Line 1 star review on 13th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don't trust them once you've taken the policy out they will send you a letter saying that they had to change it knowing most people can't be bothered but I will never forget and I would never go with DirectLine ever again be careful with this company”

Helpful Report

Posted 6 years ago

“my 80 year old mother insured with this company for her business. The garage and surrounding walls collapsed at the property due to heavy rain and wind storm damage. Lee duggan tried to fob me off on the phone saying we where not covered and then changed his mind and accepted the claim. This must be the first call reject the claim he also said they did not have inusrance accessors. When I threatened the ombudsman and county court and asked for his superior he then said he would send someone out. He waanted me to get a contractor to right a report top say he was wrong and I was right. Do not insure with this company they are the worst insurance company I have ever dealt with you have been warned!!!!!”

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Posted 6 years ago

“Shocking. Lazy. Incompetent. I was rammed from behind by a maniac overtaking me on a narrow country road at night before a 90-degree bend. The 3rd party apologised & admitted responsibility at the time. He'd previously written off another car in a similar way. And yet Direct Line would not fight my corner. They held me responsible, & were lethargic & patronising in their response. I'd previously not had an insurance claim entered against me in 32 years of driving. I strongly advise everyone to avoid this wretched company. Their motor policies might be cheap, but there's a reason for this. They will abandon & betray their customers at the slightest opportunity. And you can forget any notion of accountability.”

Helpful Report

Posted 6 years ago

“Please please do not trust this company they are thieves they give you a good price to begin with and then they boost your insurance up .my car insurance was boosted up by £300 my pet insurance by £400 no excuses given”

Helpful Report

Posted 6 years ago

“put my policy up about thirty percent have had no claims in 50 years”

Helpful Report

Posted 6 years ago

“Direct Line - what a joke I regret the day I ever heard the words "direct line". I currently have home,car and pet insurance with them but will certainly not renew after the way they have handled my claim for a smashed patio door. On a Thursday evening I cut the lawn and a stone flew up and shattered the pation door. After spending 25 minutes on hold an agent asnswered and took my details. Then she put me on hold again while she "checked the database". She then explained they used the database to avoid fraudulent claims and went on to say that my claim could not be processed because I had not declared two previous claims. I asked for details which she was unable to provide but said they would contact me after speaking to the underwriters. Net morning I contacted my previous insurers about my claims record and they assured me I had had no claims for buildings in the previous 5 years but one cllaim for a broken watch. I rand DL again and the agent checked the database again and admitted that the first agent was mistaken and there were no undeclared claims and my claim could proceed. I then asked should I get a local contractor to give an estimate and they said that was not necessary and they would sort it. Next day an assessor called to measure up. He covered the smashed window with cling film and said they would be in touch in two days to say when they would do the work, A week later I sam still waiting. Aside from DL inferring that I lied about my previous record and tried to decieve them I am left with a cling film covered window and not even an idea of when it will be done. incidentally a local firm would have done it in 3 days for under £250. Direct line? Never again! Sunday 3rd June. No "courtesy phone call" as promised or indeed any other contact.”

Helpful Report

Posted 7 years ago

“Direct Line and Nationwide Assist Just so Car clinic are refusing to repair damage from an accident stating that it happened before the accident when you go an internet search this has happened before to other people stay well clear. Just so car clinic also did a bad job before on a previous car but did actually rectify it do a degree should have learnt the first time but Direct Line said that there would be a delay in sending out their engineer so it was quicker to use their repair garage. Thieves both companies!!”

Helpful Report

Posted 7 years ago

“They were a disgrace when I tried to renew my recently deceased mum's home. They had also been overcharging her with an astonishing fee for her insurance. I shall be complaining about them to the ombudsman.”

Helpful Report

Posted 8 years ago

Direct Line is rated 1.5 based on 272 reviews